Meet the 35+ Speakers from 2021

Click on the speaker pictures for their biography and session overview.

Interested in speaking at the next edition October 25-26? Then reach out here.

2023-05-16T06:27:24-05:00

Global Warranty Systems Manager
Ford Motor Company

2023-05-16T06:31:13-05:00

Senior Director Service Operations & Warranty
Audi of America

2023-05-16T06:34:50-05:00

Director of Aftersales Dealer and Customer Support
Mahindra

2023-05-16T06:34:23-05:00

VP, Integrated Warranty, Total Cost of Ownership and Uptime
Navistar

2023-05-16T06:26:41-05:00

Global Warranty Spend Manager
Ford Motor Company

2023-05-16T06:28:06-05:00

Warranty Performance & Parts Review Supervisor
General Motors

2023-05-16T06:33:02-05:00

Global Director, Innovation & Continuous Improvement Methodologies, Warranty
Nexteer Automotive

2023-05-16T06:32:42-05:00

Senior Manager, Warranty
Nissan Motor Corporation

2023-05-16T06:31:36-05:00

Warranty and Service Engineering Leader
GKN Automotive

2023-05-16T06:22:51-05:00

Chief Operations Officer
Bozard Ford Lincoln

2023-05-16T06:26:32-05:00

Financial Products Manager
Polaris

2023-05-16T06:32:20-05:00

Manager, Warranty Cost Management and Claim Administration
Audi of America

2023-05-16T06:31:56-05:00

Central Quality Manager
GKN Automotive

2023-05-16T06:30:35-05:00

Lead Product Engineer
Magna Seating Systems Engineering

2023-05-16T06:30:22-05:00

Academy Instructor
National Automobile Dealers Association

2023-05-16T06:30:14-05:00

Chief Executive Officer
Cloyes Gear and Products

2023-05-16T06:26:26-05:00

CEO and General Manager
Mark Miller Subaru

2023-05-16T06:33:35-05:00

Vice President, Competitive Quality Benchmarking
We Predict

2023-05-16T06:26:12-05:00

Director and Industry Advisor - Manufacturing and Automotive
Salesforce

2023-05-16T06:31:24-05:00

Vice President/GM of Industry and Sales
RepairPal

2023-05-16T06:28:23-05:00

Global Warranty New Business Strategy Manager
Ford Motor Company

2023-05-16T06:31:00-05:00

Senior Program Manager – Quality Products & Services
AIAG

2023-05-16T06:25:40-05:00

Senior Business Analyst
Tavant

2023-05-16T06:27:49-05:00

Executive Managing Director
Beecher Carlson

2023-05-16T06:27:37-05:00

Principal
Extended Warranty & Service Contract Consulting

2023-05-16T06:26:54-05:00

Senior Vice President
After, Inc.

2023-05-16T06:26:06-05:00

Business and Technical Development
Ubiquiti

2023-05-16T06:26:20-05:00

Account Manager
Jackson Dawson

2023-05-16T06:29:07-05:00

President/Co-Founder
LegalEase Solutions

2023-05-16T06:29:17-05:00

Founder & Chief Intelligence Officer
JPSI Warranty Strategy & Intelligence

Designed by Warranty Chain Executives

2 business-critical days featuring an unrivaled, engaging experience covering:

Warranty & Quality Management

Technical & Field Service Operations

Service Plans & Parts

Connected Customer Care & Recall

Join us in Detroit, MI

The Westin Southfield Detroit Hotel

MAPconnected offers room rates at the Westin Southfield Detroit, A Marriott Hotel at a discounted rate of $175 per night plus state and local taxes. Book before August 31st to guarantee room and group rate.  After September 1st rooms and rates are subject to availability.

Book your group rate for Vehicle Service & Warranty Lifecycle Summit

 

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We look forward to seeing you all there again soon!

Sponsors
Media Partners

Strengthening Your Roadmap in a Customer-First Connected World

The vehicle industry has undergone dramatic changes due to sweeping disruptions and changing consumer behavior which have accelerated companies to revisit their processes. Don’t miss this powerful gathering of recognized vehicle OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers collaborating to improve and innovate their warranty and aftercare end-to-end experiences to stay one step ahead of the curve.

Why attend?

  • Differentiate your brand by using warranty to build better customer experiences
  • Discuss warranty of the future and global trends in a neutral environment
  • Increase Aftermarket service revenues and uptake using new tools and techniques for extended warranty, service contracts, claims processing and recalls
  • Enable cost competitiveness and simplify warranty processes
  • Transform service and support functions to prepare for enhanced quantity and quality across warranty chain lifecycle
  • Hear best practices of managing warranty risk management including pros and cons of options such as outsourcing and over-the-air updates
  • Participate in small industry-specific benchmarking discussions by job function

Come away with invaluable learnings and tools that will reduce costs and friction and lead to enhanced product quality, brand loyalty and customer satisfaction.

MAPconnected’s roundtable will provide unrivaled industry perspectives through strategic roundtable discussions, valuable peer connections and real-business cases that will streamline and strengthen your Warranty Lifecycle Roadmap.

Who attends the Vehicle Service & Warranty Lifecycle Roundtable?

Leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.

  • Warranty / Extended Warranty Chain
  • Engineering & Quality
  • Customer Care & Service
  • Recall
  • Technical & Field Services
  • Aftersales / Aftermarket
  • Supplier Parts Market
  • Supply Chain / Supplier Quality
  • Dealer Services
  • Manufacturing Sites: Quality / Operations
  • Service Operations / Fixed Ops
  • Marketing / Customer Experience / CX

No, but when you reserve your roundtable ticket this year, we are giving you free membership until the end of 2021!

MAPconnected is a growing network of motor vehicle executives responsible for the design and execution of Warranty, Recall, Aftersales, Quality, Engineering, Technical Services, and Customer Care Management and Support Services.

MAPconnected members benefit from peer-to-peer trusted conversations through coordinated benchmarking events and direct access in the members-only discussion forum 24-7 providing unrivaled industry perspectives, valuable data and rich connections to forge lasting relationships.

  • Exclusive online access to the MAPconnected members-only forum
  • Quarterly job function and topic specific benchmark events
  • MAPconnected engagement tools providing instant feedback to questions and ideas
  • Inclusion in facilitated club studies and survey exercises
  • Members united at the end-of-year MAPconnected Vehicle Service & Warranty Lifecycle Roundtable
  • Customized training and survey design services
  • Access to the official MAPconnected Business Resources and Member Directory

Connect

Live Music
Engaging Networking Opportunities
35+ Speakers

Collaborate

Interactive Workshops

Benchmark

Live Music
High-Quality Content Agenda