MAPconnected. Connect. Collaborate. Benchmark.

MAPconnected is a growing network of motor vehicle executives responsible for the design and execution of Warranty, Recall, Aftersales, Technical Services, Customer Care Management and Support Services. The network represents leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers. When you join, you become part of a select group of executives who share similar roles at OEMs, Dealers and Tier Suppliers.

Benefits of being MAPconnected

MAPconnected network members directly benefit from peer-to-peer trusted conversations through coordinated benchmarking events and direct access in the members-only discussion forum. MAPconnected members are rewarded with unrivaled industry perspectives, valuable data and rich connections to forge lasting relationships.

Enjoy exclusive benefits and resources to share peer-to-peer challenges and insights that inspire and jump-start new processes that:

Enhance quality, productivity and effectiveness

Decrease costs and simplify processes

Strengthen brand loyalty and customer satisfaction

MAPconnected Services

Congregate, connect and collaborate to discuss and share best practices, opinions, ideas and ask questions and feedback in our engagement tool.

Organized knowledge sharing to learn how your organization stacks up against similar organizations.

Educational webinars, conference session recordings and customized services — all designed to support the network experience.

Steering committee provided content and themes provides the overall direction of our events.

Facilitated opportunities focused on collaboration amongst all stakeholders to streamline processes, reduce costs and cycle times and improve quality.

Download your MAPconnected brochure today

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Featured Business Partners

To view the full business partner directory, click here.

MAPconnected Membership Network Benefits

  • Exclusive online access to the MAPconnected members-only forum

  • Quarterly job function and topic specific benchmark events

  • MAPconnected engagement tools providing instant feedback to questions and ideas

  • Inclusion in facilitated club studies and survey exercises

  • Members united at the end-of-year MAPconnected Vehicle Service & Warranty Lifecycle Roundtable

  • Customized training and survey design services

  • Access to the official MAPconnected Business Resources and Member Directory

Ready to take the next step?

MAPconnected memberships are available at a cost for individuals, corporations and business partners.


Want more information? Send us a note and we’ll be in touch to discuss which package best fits your needs.


About MAPconnected

Our Mission

Nurturing a network that provides an engaging interactive forum to share best practices across the motor vehicle enterprise with similar-minded industry peers.

Our Guiding Principles

Collaboration – speed to market – insights – independence and confidentiality are central to the network’s success.

MAPconnected is a private organization, owned and operated by MAPCONNECT, LLC.


Pam Walter


Maria Evans