Category: Business Partner Club Event

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Solving the Operational Data Gap for Warranty Cost Control

In this free webinar we’ll discuss the benefits and challenges of proactive analysis of warranty claims by “participating” in the repair and diagnosis process.  Salim Murr, Strategic Advisor to Atheer, and longtime former Technical Services & Warranties Department Head for BMW will guide the discussion of this human centric strategy for warranty cost control. Core to this strategy is the capture of environmental and technician data collected during the repair process to validate warranty claims and support invoicing.

We will discuss the overall approach, challenges with implementation, technician and dealer adoption, & how this strategy can reduce warranty costs.

Signup below to participate. All attendees will be requested to complete a 6 question survey where the results will be revealed to kick-off the interactive discussion. And as an added bonus Atheer is also throwing in a three (3) month Proof-of-Concept trial for MapConnected Network attendees that participate in survey and join in the discussion!

About the Speaker:  Salim Murr joins Atheer as a Strategic Advisor after a decades long career at BMW where he has held department head for technical services and department head of warranties positions. He is an accomplished engineer, with well-honed leadership and business skills. Proven track record motivating cross functional teams to improve product quality and Aftersales process quality and to increase automotive recall completion rates; a specialist in creating greater customer and dealer satisfaction. He has introduced state of the art digital tools in Aftersales, improving technician efficiency and technician retention, as well as workshop productivity and profitability.

Atheer’s website

Video of some of Atheer’s automotive capabilities

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Join us for Pre-Summit Workshop to benchmark these important topics:

This session is designed to be highly interactive.  Participants are invited to bring case studies on each of the discussion topics and other special edits that they would like to share where they have previously implemented a similar tool.

For companies who have not yet implemented these tools, they will be able to discuss benefits, savings potential, and implementation strategies without rebuilding your entire warranty system.

Advanced Edits and Associated Implementation Strategies 

Round Robin Topics:

• Risk score
  • How you can assign a score, like a FICO score to each claim to determine the degree of risk that a particular claim represents
  • The risk score is a combination of from the claim as well as from the dealer who submitted the claim
• Cost per repair comparison
  • How to implement a strategy where each claim is compared to other claims from other dealers who are doing like repairs on like vehicles
  • Feedback provided to dealers using this strategy will help dealer management spot over repair situations and add-on repair situations
• Eliminating variance
  • Why does one dealer submit a claim for $300 and another dealer, doing the same repair, submit a claim for $700?
  • This type of analysis will help OEMs identify and reduce the number one reason for warranty waste or overspend
• Linking to telematics
  • We will discuss how to utilize data obtained directly from the vehicle or from the dealership diagnostic tools to adjudicate claims
• Technician training
  • Do you ever feel like you are paying to train your dealerships’ technicians through trial and error with their warranty repair attempts?
  • We will discuss how to link your warranty claim payment system to your technician training data base so you are only paying trained technicians to perform warranty work
  • Further discussion will revolve around training certifications, training paths, edit deferrals, and differences between individual technician training and shop certification
• Prior approval
  • Probably the number one tool for improving quality and reducing warranty expense
  • How can you set up an effective prior approval strategy to only look at a claim ONE time and make sure you are only paying what you previously approved

Register now as limited spots remaining! $395 Workshop Cost | 2:00-5:00pm ET

Join us – open to all:

Understanding State Warranty Reimbursement Laws – A legal perspective

Our featured legal business partner, Frost Brown Todd will provide an overview of the recent state imposed new requirements for dealer warranty reimbursements.  This is an important overview for any OEMs looking to revisit its warranty reimbursement policies and practices to ensure compliance with emerging state laws.

Their summary will cover some of the most significant amendments addressing a variety of issues including the way in which dealers can establish their retail charges and the time for which dealers can charge in connection with warranty repairs.

These regulations are expanding and Frost Brown Todd will also cover some of the changes in law on the horizon including recall repairs, “stop-sale” repairs, and reimbursement for pre-delivery inspection and other preparation and delivery tasks performed by dealers.

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