Loading Events

General Motors invites MAPconnected Warranty, Aftersales & Aftercare Services Network to contribute to a facilitated Club Study on April 18-19.  The facilitated benchmarking event will take place at Cole Engineering Center, Warren Michigan and include a tour of their Warranty Parts Center and a networking dinner.

General Motors will offer an overview of the history and present-day WARRANTY CLAIM PROCESSES, SYSTEMS & COST SHARING operations.  Additional facilitated group discussions will cover peer best practices following each segment.  This club study is open to OEMs, Tier Suppliers and Aftermarket and will be limited to encourage active engagement amongst all participants.

Click To Register Here

Thursday, April 18th: Onsite Facilitated Interactive Club Study

9-2:00 pm ET | General Motors Will Explain Their Processes and Expand On Topics Such As:

Life Of A Claim: Flow From Initial Dealer Management System (DMS) Claim Submission | Processing System Procedures, Data and Access Points | Cost-Sharing Procedures And Communication

Cost Sharing/Recovery Process: Definitions, Obligations, and Responsibilities | OWT Process Overview: Identify Spend, Cost-Sharing Rate Discussion Including Parts Review Process, Agreement Execution, and Billing Process | Warranty Data and Cost-Sharing Billing Systems

Warranty Organizational Structure: Roles in Warranty | Cross-Functional Roles & Responsibilities (Purchasing, Engineering, Field Reps, Customer Service)

2-5:00 pm ET | Facilitated Benchmarking Deep Dive Topic Discussions Follow Such As:

Technical Factors | Ordinary & Extraordinary Warranty Costs | Terms & Conditions | Field Actions | IPTV Incidents Per Thousand Vehicles

7-9:00 pm ET | Networking Dinner

Friday, April 19th: Onsite Facilitated Tour & Interactive Club Study

9-12:00 pm ET | We will physically walk the General Motors Warranty Parts Center and observe individual components and parts testing as part of their Warranty Parts Investigation Programs which support their quality and supplier cost-sharing processes.

Your hosts:

Jose Clemente, Supplier Recovery Manager General Motors

Pam Walter, Founder MAPconnected

Mike Roberts, President MR Insights (facilitator)

Click To Register Here

Share This Story, Choose Your Platform!