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This facilitated interactive onsite session will be hosted by General Motors in Detroit, MI where they will offer an overview of the history and present-day Warranty Claim Processes & Systems.  The visit will focus on GM’s processes; however, you’ll also be able to learn about best practices that other peers use as we break for facilitated discussions following each topic segment. These sessions will be limited to encourage active engagement.

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Thursday, April 18th: Onsite Facilitated Club Study

9-5:00 pm ET | General Motors will explain their process and expand on context topics such as:

Life Of A Claim

  • Flow From Initial Dealer Management System (DMS) Claim Submission | Processing System Procedures, Data and Access Points | Cost-Sharing Procedures And Communication

Cost Sharing/Recovery Process:

  • Definitions, Obligations, and Responsibilities | OWT Process Overview: Identify Spend, Cost-Sharing Rate Discussion Including Parts Review Process, Agreement Execution, and Billing Process | Warranty Data and Cost-Sharing Billing Systems

Warranty Organizational Structure 

  • Roles in Warranty | Cross-Functional Roles & Responsibilities (Purchasing, Engineering, Field Reps, Customer Service)

7-9:00 pm ET | Networking Dinner

Friday, April 19th: Onsite Facilitated Tour & Club Study

10-1:00 pm ET | We will physically walk the General Motors Warranty Parts Center and observe individual components and parts testing as part of their Warranty Parts Investigation Programs which support their quality and supplier cost-sharing processes.

Your hosts:

Jose Clemente, Supplier Recovery Manager General Motors

Pam Walter, Founder MAPconnected

Mike Roberts, President MR Insights (facilitator)

Save your Spot and Register Here

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