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# MAPconnected

## Sitemaps
[XML Sitemap](https://www.mapconnected.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [Warranty Administration Xchange Group Meetup #3: Moving from Claim Review to Claim Integrity](https://www.mapconnected.com/warranty-administration-claim-integrity/): Warranty Administration claim integrity does not improve by reviewing every claim more aggressively. It improves when teams can identify the claims and patterns that genuinely deserve attention.
- [CONNECT 27: The 2026 Service & Warranty Lifecycle Summit Agenda Is Live](https://www.mapconnected.com/connect-27-2026-summit-agenda/): Agenda Live • Warranty Administration Xchange Group • 30 Confirmed Speakers • Research Pathways
- [The Summit Conversation Expands: Meet 6 More Industry Leaders](https://www.mapconnected.com/service-warranty-lifecycle-summit-speakers-six-more-leaders/): The Service & Warranty Lifecycle Summit speakers continue to expand the range of operating perspectives coming together in Detroit.
- [MyWarrantyNetwork CONNECT 26: TAC Metrics, AI Priorities and 25 Early Summit Speakers](https://www.mapconnected.com/mywarrantynetwork-connect-26/): This week's MyWarrantyNetwork CONNECT brings that question into focus across:
- [TAC Metrics: Moving Beyond Call Center Numbers to Measure What Really Matters](https://www.mapconnected.com/tac-metrics-true-fix-effectiveness/): TAC metrics must measure more than call volume, response times and cases closed. The third meetup of the MAPconnected Technical Assistance Centers (TAC) Leadership Xchange Group brought OEM leaders back together around a more consequential question: How do we measure whether a TAC is truly successful?
- [6 More Summit Speakers Connect Warranty Strategy, Data and Operations](https://www.mapconnected.com/summit-speakers-strategy-data-operations/): Summit speakers do more than fill an agenda. The strongest lineups bring together people who see different parts of the same operating system and can help an audience understand where decisions connect.
- [6 New Voices Strengthen the 2026 Service & Warranty Lifecycle Summit](https://www.mapconnected.com/2026-summit-speakers-six-new-voices/): The 2026 Service & Warranty Lifecycle Summit continues to grow with six additional leaders joining the speaker community. Their experience spans customer service, consumer technology policy, warranty management, data intelligence and AI, financial products, program design and warranty performance.
- [The Recovery Chain: Why Internal Alignment Matters as Much as the Recovery Model](https://www.mapconnected.com/supplier-recovery-internal-alignment/): Supplier recovery alignment begins before a recovery decision ever reaches a supplier.
- [MyWarrantyNetwork CONNECT 25: When Does Data Become Foresight?](https://www.mapconnected.com/mywarrantynetwork-connect-25/): August 19, 2026
- [2026 Summit Speakers: 4 Powerful Voices Join MAPconnected](https://www.mapconnected.com/2026-summit-speakers-four-exceptional-voices/): These 2026 Summit speakers add experience from established automotive manufacturing, heavy trucks, a new vehicle company and an organization working across the industry.
- [First 2026 Summit Speakers: Meet 4 Leaders Shaping the Lifecycle](https://www.mapconnected.com/https-www-mapconnected-com-first-2026-summit-speakers/): The first 2026 Summit speakers bring four distinct perspectives into one room: warranty recovery, global warranty leadership, customer quality engineering and automotive technology. Together, they reflect the cross-functional reality of the service and warranty lifecycle.
- [MyWarrantyNetwork CONNECT 24](https://www.mapconnected.com/mapconnected-connect-24/): MAPconnected CONNECT 24 follows warranty decisions as they move through software, customer care, financial products and peer benchmarking.
- [Financial Products & Insurance Benchmarking: The Numbers Are the Outcome. The Structure Is the Story.](https://www.mapconnected.com/financial-products-insurance-benchmarking/): OEM peers are moving beyond attach rates and portfolio results to examine the choices underneath them: risk ownership, governance, product mix, stakeholder alignment and how value is measured across the lifecycle.
- [MyWarrantyNetwork CONNECT 23](https://www.mapconnected.com/mywarrantynetwork-connect-23/): The new MAPconnected AI OPPORTUNITY MAP identifies ten actionable projects and provides a practical framework for evaluating them against ROI impact, ease of implementation, data availability, organizational readiness and strategic value.
- [AI OPPORTUNITY MAP: 10 Projects Transforming Service and Warranty](https://www.mapconnected.com/ai-opportunity-map-10-projects-transforming-service-and-warranty/): The AI OPPORTUNITY MAP is intended for executives and functional leaders responsible for:
- [MyWarrantyNetwork CONNECT 22](https://www.mapconnected.com/mywarrantynetwork-connect-22/): MAPconnected Leadership Xchange Groups Round 2 moved beyond identifying operational challenges to benchmarking how OEM leaders are building practical solutions. Across six focus areas, participants explored evolving processes, KPI frameworks, governance models, and best practices shaping the future of service, warranty, quality, and supplier operations.
- [MyWarrantyNetwork CONNECT 21](https://www.mapconnected.com/mywarrantynetwork-connect-21/): MAPconnected Leadership Xchange Groups Round 2 moved beyond identifying operational challenges to benchmarking how OEM leaders are building practical solutions. Across six focus areas, participants explored evolving processes, KPI frameworks, governance models, and best practices shaping the future of service, warranty, quality, and supplier operations.
- [Leadership Xchange Groups Round 2: From Benchmarking Challenges to Building Better Frameworks](https://www.mapconnected.com/xchange-groups-2-benchmarking-challenges-to-building-frameworks/): MAPconnected Leadership Xchange Groups Round 2 moved beyond identifying operational challenges to benchmarking how OEM leaders are building practical solutions. Across six focus areas, participants explored evolving processes, KPI frameworks, governance models, and best practices shaping the future of service, warranty, quality, and supplier operations.
- [MyWarrantyNetwork CONNECT 20](https://www.mapconnected.com/mywarrantynetwork-connect-20/): July 1, 2026 Newsletter
- [AI-SWLM Think Tank Showcase Series: Watch All Four Sessions](https://www.mapconnected.com/ai-swlm-think-tank-series-watch-all/): Explore all four AI-SWLM Think Tank Sponsored Showcase recordings featuring OEMs and technology leaders sharing practical AI applications across warranty, quality, claims, and service lifecycle management.
- [MyWarrantyNetwork CONNECT 19](https://www.mapconnected.com/mywarrantynetwork-connect-19/): June 25, 2026 Newsletter
- [MAPconnected Club Study 2026 Logisnext Americas Houston](https://www.mapconnected.com/mapconnected-club-study-2026-logisnext-americas-houston/): The Best Warranty Claim Is the One That Never Happens
- [MyWarrantyNetwork CONNECT 18](https://www.mapconnected.com/mywarrantynetwork-connect-18/): June 16, 2026 Newsletter
- [How Leading OEMs Are Rethinking Supplier Recovery, Cost Sharing, and Warranty Accountability](https://www.mapconnected.com/how-leading-oems-are-rethinking-supplier-recovery-cost-sharing-and-warranty-accountability/): Purchasing & Supplier Cost Sharing Leadership Xchange Group Meetup #2
- [AI in Warranty: Claims Accuracy with Circuitry.ai & CARS Protection Plus](https://www.mapconnected.com/ai-warranty-claims-circuitry-ai-cars-protection-plus/): AI in warranty is moving from concept to execution. In this AI-SWLM Think Tank Showcase, Circuitry.ai and CARS Protection Plus will explore real-world applications improving claims accuracy, operational consistency, and decision-making across warranty workflows.
- [MyWarrantyNetwork CONNECT 17](https://www.mapconnected.com/mywarrantynetwork-connect-17/): June 3, 2026 Newsletter
- [Benchmarking the Realities Behind Technical Support & Warranty Operations – TAC Leadership Xchange Group Meetup #2](https://www.mapconnected.com/tac-leadership-xchange-group-2-benchmarking-the-realities-behind-technical-support-warranty-operations/): Warranty operations may appear straightforward from the outside, but the second 2026 TAC Leadership Xchange Group meetup reinforced just how interconnected technical support, diagnostics, training, warranty governance, and dealer operations have become.  Leaders from Ford Motor Company, Hyundai Motor America, Hyundai Canada, Kia America, Toyota Motor North America, Winnebago, and other participating organizations continued exploring how Technical Assistance Centers (TACs) are evolving operationally, technologically, and strategically.
- [Defining A Robust Parts Analysis Process & Logistics Cost Control – Parts Return & Quality Analysis Leadership Xchange Group Meetup #2](https://www.mapconnected.com/parts-return-xchange-2/): OEM leaders from Ford, Hyundai, Kia, Toyota, Winnebago, and others benchmarked how TAC operations are evolving across diagnostics, technician support, warranty governance, and dealer operations—highlighting the growing role of metrics, integrated data, and operational alignment.
- [MyWarrantyNetwork CONNECT 16](https://www.mapconnected.com/mywarrantynetwork-connect-16-2/): May 27, 2026 Newsletter: From TAC strategy and AI-assisted workflows to live factory benchmarking in Houston, this edition of MyWarrantyNetwork CONNECT highlights how leaders are improving execution across the warranty lifecycle.
- [Warranty Management Study 2026: Why Warranty Still Gets Misunderstood](https://www.mapconnected.com/why-warranty-still-gets-misunderstood-and-why-this-study-was-created/): The 2026 Warranty Management Study is now available for purchase. In this short video, Mike Roberts of MR Insights explains why the study was created, what the research uncovered across 30+ OEMs, and why dealer-level insight is critical for improving warranty performance.
- [From Warning Signs to Action: Warranty Early Warning Detection](https://www.mapconnected.com/from-warning-signs-to-action-warranty-early-warning-detection/): AI-SWLM Think Tank Sponsor Showcase #3 | Toyota & Pegasystems
- [MyWarrantyNetwork CONNECT 15](https://www.mapconnected.com/mywarrantynetwork-connect-15/): May 21, 2026 Newsletter: Insights from the Recall, Customer Campaigns & Legal Xchange Group, the latest AI-SWLM Think Tank Showcase, upcoming AI-driven warranty events, a live factory benchmarking session in Houston, and a new dealer-level warranty management study. From recall decision-making and regulatory signals to applied AI in warranty operations, the industry is moving from theory to execution across the full service lifecycle.
- [Inside the Recall Decision: Risk Signals, Regulatory Dialogue, and Cross-Functional Alignment](https://www.mapconnected.com/inside-the-recall-decision-risk-signals-dialogue-and-alignment/): OEM leaders gathered for the third Recall, Customer Campaigns & Legal Xchange session to benchmark how organizations evaluate safety risk, regulatory input, field data, and internal alignment when deciding whether to initiate a recall. The discussion examined trends in recall activity, informal regulatory engagement, and how cross-functional teams interpret evidence before making a formal determination.
- [TAC Leadership Xchange Group: Advancing Diagnostics, Governance, and Performance Benchmarking](https://www.mapconnected.com/tac-leadership-xchange-group-advancing-diagnostics-governance-and-performance-benchmarking/): You are not going to want to miss the next TAC virtual meetup....
- [What Is MyWarrantyNetwork—and Why Are Warranty Leaders Joining?](https://www.mapconnected.com/what-is-mywarrantynetwork-and-why-are-warranty-leaders-joining/): What is MyWarrantyNetwork? Learn how MAPconnected evolved from an annual summit into an always-on professional network connecting warranty, service, quality, and lifecycle leaders through peer collaboration, benchmarking, virtual events, and industry insight.
- [Recap from Upstream AI-SWLM Think Tank Showcase: 3 Myths to Kill in Automotive Quality](https://www.mapconnected.com/upstream-ai-swlm-showcase-3-myths-to-kill-in-automotive-quality/): Key insights from the AI-SWLM Think Tank session with Upstream on proactive quality intelligence, AI-driven detection, live digital twins, and the future of continuous vehicle quality management.
- [MyWarrantyNetwork CONNECT 14](https://www.mapconnected.com/mywarrantynetwork-connect-050726/): May 7, 2026 Newsletter: The gap in warranty isn’t data—it’s action. This edition explores how OEMs are addressing that challenge through dealer-level insight, early warning detection, and practical AI applications already improving claims accuracy, cost control, and quality decisions.
- [Warranty Management Study 2026](https://www.mapconnected.com/warranty-management-study-from-operational-burden-to-strategic-advantage/): The 2026 Warranty Management Study delivers benchmarking across 30+ OEMs, revealing how claims processes, workflows, and system design impact warranty performance across industries.
- [Fixing the Leak in Warranty: What We Heard From Stellantis & ServiceNow at the AI-SWLM Think Tank Kickoff](https://www.mapconnected.com/fixing-the-leak-in-warranty-ai-swlm-think-tank-kickoff/): Key takeaways from the AI-SWLM Think Tank kickoff, where 12 OEMs and industry leaders explored practical strategies to reduce warranty leakage, improve claims execution, and apply AI across aftercare operations.
- [MyWarrantyNetwork CONNECT 13](https://www.mapconnected.com/mywarrantynetwork-connect-043026/): April 30, 2026 Newsletter: Inside this week’s MyWarrantyNetwork Connect is the June Mitsubishi Logisnext Club Study preview, Xchange insights, and upcoming events.
- [Warranty Administration Xchange Group: Moving from Manual to Intelligent Claim Management](https://www.mapconnected.com/warranty-admin-xchange-moving-from-manual-to-intelligent-claim-management/): The second Warranty Administration Xchange Group session brought OEM leaders together to benchmark manual claim assessment, automation, and operational efficiency—revealing where warranty administration is headed next across strategy, technology, and decision-making.
- [AI-SWLM Think Tank Launches Showcase Series on AI in the Service & Warranty Lifecycle](https://www.mapconnected.com/ai-swlm-think-tank-launches-showcase-series-on-ai-in-the-service-warranty-lifecycle/): AI in the service and warranty lifecycle has shifted from future potential to real-world execution. Through the AI-SWLM Think Tank and Sponsored Showcase Series, OEMs, suppliers, and technology leaders are sharing practical case studies that reduce warranty cost leakage, improve claims accuracy, detect issues earlier, and turn fragmented data into actionable intelligence.
- [MyWarrantyNetwork CONNECT 12](https://www.mapconnected.com/mywarrantynetwork-connect-042226/): April 22, 2026 Newsletter: Explore how OEMs are improving warranty recovery, increasing dealer workflow visibility, and applying AI to strengthen execution across the service and warranty lifecycle.
- [From Claims Leakage to Continuous Intelligence: What’s Next in AI-SWLM](https://www.mapconnected.com/from-claims-leakage-to-continuous-intelligence-whats-next-in-ai-swlm/): Explore how OEMs are applying AI across the warranty lifecycle to reduce claims leakage, improve quality, and move toward continuous intelligence. Join upcoming AI-SWLM Think Tank sessions featuring Stellantis, ServiceNow, and Upstream.
- [MyWarrantyNetwork CONNECT 11](https://www.mapconnected.com/mywarrantynetwork-connect-041526/): April 15, 2026 Newsletter: Explore how AI is improving warranty claims accuracy, reducing cost leakage, and enabling more consistent, data-driven decision-making across the claims lifecycle.
- [Xchange Groups Round 2: Continuing the Conversation](https://www.mapconnected.com/xchange-groups-round-2-continuing-the-conversation/): Round 2 of MAPconnected’s Xchange Groups continues the conversation across warranty, recall, financial products, TAC, parts analysis, and supplier cost sharing. These peer benchmarking sessions bring OEM leaders together to compare real-world approaches, share what’s working, and tackle challenges that are too often solved in isolation.
- [Financial Products Programs: Structure Is Only the Starting Point](https://www.mapconnected.com/financial-products-programs-structure-is-only-the-starting-point/): Financial product programs are already in place across many OEMs, but understanding whether they are delivering the right outcomes is the next challenge. In the upcoming Financial Products & Insurance Xchange Group, leaders from AGCO, Mitsubishi Logisnext, Gibson, Kia, Polaris, and Cummins will benchmark attach rates, profitability, and portfolio strategy to compare how performance aligns with program structure.
- [MyWarrantyNetwork CONNECT 10](https://www.mapconnected.com/mywarrantynetwork-connect-040826/): April 8, 2026 Newsletter: This week, MAPconnected features a Recall Xchange meetup discussion exploring decision-making in automotive recalls, followed by AI-SWLM Think Tank case studies with Stellantis, ServiceNow, and Upstream on AI-driven warranty leakage reduction and continuous quality diagnostics across the service lifecycle.
- [Vehicle Buybacks: The Preventable Problem No One Owns](https://www.mapconnected.com/vehicle-buybacks-the-preventable-problem-no-one-owns/): OEM leaders found that many buybacks don’t stem from major failures but from breakdowns in execution. From repeat visits to misaligned accountability, the Recall Xchange Group explored how earlier intervention and better process design can prevent escalation.
- [Fixing the Hidden Margin Leak in Warranty Claims](https://www.mapconnected.com/fixing-the-hidden-margin-leak-in-warranty-claims/): Warranty leakage often isn’t caused by policy—it’s caused by execution across disconnected systems, manual reviews, and fragmented workflows. In an upcoming MAPconnected webinar discussion with Stellantis & ServiceNow, OEM leaders will examine how manufacturers are reducing claim leakage and improving margin across the warranty lifecycle.
- [Warranty Management Study 2026](https://www.mapconnected.com/warranty-management-study-from-operational-burden-to-strategic-advantage-2/): The 2026 Warranty Management Study delivers benchmarking across 30+ OEMs, revealing how claims processes, workflows, and system design impact warranty performance across industries.
- [MyWarrantyNetwork CONNECT 09](https://www.mapconnected.com/mywarrantynetwork-connect-032526/): March 25, 2026 Newsletter: Leaders across MAPconnected are focusing on two things: building programs that work and using data and AI to act faster and smarter. This week’s MyWarrantyNetwork Connect highlights how members are turning these insights into action.
- [The Hard Truth About Warranty Recovery: It’s Not the Math—It’s the Model](https://www.mapconnected.com/the-hard-truth-about-warranty-recovery-its-not-the-math-its-the-model/): OEM leaders found that warranty recovery challenges aren’t driven by formulas—they’re driven by how responsibility is defined and enforced. The Purchasing & Supplier Cost Sharing Xchange Group benchmarked share rates, NTF, and supplier accountability to uncover where execution breaks down.
- [How Peers Are Managing Vehicle Buyback Risk: Two Upcoming Recall Xchange Group Sessions](https://www.mapconnected.com/how-peers-are-managing-vehicle-buyback-risk-xchange-sessions/): Vehicle buybacks and recall decisions carry major financial, operational, and regulatory risk. Two upcoming MAPconnected Recall, Customer Campaigns & Legal Xchange Group sessions will explore how organizations evaluate buyback cases, manage accountability, and determine when a recall becomes necessary.
- [MyWarrantyNetwork CONNECT 08](https://www.mapconnected.com/mywarrantynetwork-connect-031826/): March 18, 2026 Newsletter: Where Warranty Gets Complicated - Open Spots Remain for March 24. Join Toyota, GM, Volkswagen, Bridgestone, Cummins and Stellantis Benchmarking.
- [MyWarrantyNetwork CONNECT 07](https://www.mapconnected.com/mywarrantynetwork-connect-031126/): March 11, 2026 Newsletter: AI, Metrics, and Dealer Insights You Need to Know
- [Turning Parts Returns Into Quality Intelligence: Key Takeaways from MAPconnected’s Parts & Quality Analysis Xchange Session](https://www.mapconnected.com/turning-parts-returns-into-quality-xchange-session/): OEM leaders benchmarked how to get real value from returned parts—smarter selection, faster analysis, and stronger supplier accountability. The inaugural Parts & Quality Analysis Xchange session explored turning returns from a cost center into strategic quality intelligence.
- [MyWarrantyNetwork CONNECT 06](https://www.mapconnected.com/mywarrantynetwork-connect-030426/): March 4, 2026 Newsletter: Recall & TAC Insights + Dealer Warranty Study Preview
- [Why Technical Support Is Becoming an Operations Discipline](https://www.mapconnected.com/why-technical-support-is-becoming-an-operations-discipline/): What makes a great tech line call feel effortless? At a recent MAPconnected TAC benchmarking roundtable, leaders from Ford, Hyundai, Kia, Toyota, and others examined how hybrid support models, integrated diagnostics, and stronger metrics are reshaping technical assistance centers across industries.
- [When Should You Issue a Recall? Navigating OTA Updates & Regulatory Risk](https://www.mapconnected.com/when-should-you-issue-a-recall-navigating-ota-updates-regulatory-risk/): When does an over-the-air update become a safety defect? In MAPconnected’s Recall, Customer Campaigns & Legal Xchange Group, senior OEM leaders and regulatory counsel explored how recall decisions are evolving in a software-defined vehicle environment—where risk moves faster and the lines are increasingly murky.
- [MyWarrantyNetwork CONNECT 05](https://www.mapconnected.com/mywarrantynetwork-connect-022526/): February 25, 2026 Newsletter: What Service & Warranty Leaders Are Pressure-Testing Now
- [Financial Products & Insurance Xchange Group: Structure Drives Outcomes](https://www.mapconnected.com/financial-products-insurance-xchange-group-structure-drives-outcomes/): OEM leaders benchmarked how program structure—risk ownership, obligor models, and governance—directly impacts customer experience, dealer trust, and profitability. The Financial Products & Insurance Xchange Group is now building a framework to compare models and identify what’s actually working.
- [Inside the First Warranty Administration Xchange Group: Benchmarking Claims, Compliance, and Operational Reality](https://www.mapconnected.com/inside-first-warranty-admin-xchange-benchmarking-claims-compliance-and-operational-reality/): Amidst all the technical discussions and planning, the overarching goal remains clear: enhance efficiency, reduce manual intervention, and adapt to evolving legal landscapes.
- [As Supplier Cost Sharing Grows More Complex, OEM Leaders Are Zeroing In On Administrative Burden](https://www.mapconnected.com/as-supplier-cost-sharing-grows-more-complex-oem-leaders-are-zeroing-in-on-administrative-burden/): Supplier cost sharing is one of the most powerful levers for controlling warranty and quality costs—but execution often breaks down in the details. MAPconnected’s Purchasing & Supplier Cost Sharing Xchange Group brings OEM leaders together to benchmark real-world approaches to governance, supplier burden, and cost-recovery performance.
- [MAPconnected Brings Factory-Based Learning and Modern Warranty Decision-Making to June Club Study in Houston](https://www.mapconnected.com/mapconnected-brings-modern-warranty-decision-making-to-june-club-study-in-houston/): Press Release: MAPconnected announces its 4th Annual Club Study, June 17–18, hosted at Mitsubishi Logisnext Americas’ new Customer Experience Center in Houston. The program combines facilitated executive working sessions with coordinated factory tours and warranty failure analysis, offering OEM, OES, and parts supplier leaders a hands-on environment to work through today’s most pressing warranty and aftersales challenges.
- [MAPconnected Launches Financial Products & Insurance Xchange Group](https://www.mapconnected.com/mapconnected-launches-financial-products-insurance-xchange-group/): Press Release: MAPconnected invites you to join the Financial Products & Insurance Xchange Group, an OEM-exclusive executive benchmarking forum for leaders responsible for financial products, insurance, extended service contracts, and enterprise risk.
- [MAPconnected Launches Parts & Quality Analysis Xchange Group](https://www.mapconnected.com/mapconnected-launches-parts-quality-analysis-xchange-group/): February session hosted by former Stellantis quality and supply chain operations executive
- [MAPconnected Launches Recall, Customer Campaigns & Legal Xchange Group](https://www.mapconnected.com/mapconnected-launches-recall-customer-campaigns-legal-xchange-group/): Press Release: Executive Peer Benchmarking for Recall, Regulatory, and Risk Leadership
- [MyWarrantyNetwork CONNECT 04](https://www.mapconnected.com/mywarrantynetwork-connect-021826/): February 18, 2026 Newsletter: Club Study Spotlight & February Xchange Group Schedule
- [MyWarrantyNetwork CONNECT 03](https://www.mapconnected.com/mywarrantynetwork-connect-021126/): February 11, 2026 Newsletter: Big Opportunities Ahead: Xchange Groups Start Next Week & Club Study Returns.
- [MAPconnected Announces New Leadership Xchange Groups for TAC and Warranty Administration Executives ](https://www.mapconnected.com/mapconnected-announces-new-leadership-xchange-groups-for-tac-and-warranty-administration-executives/): Press Release: MAPconnected announces the expansion of its Leadership Xchange portfolio with two invitation-only executive peer benchmarking forums designed to support OEM leaders navigating increasing complexity across Technical Assistance Centers (TAC) and Warranty Administration. 
- [Decision Intelligence Is Reshaping the Service & Warranty Lifecycle](https://www.mapconnected.com/decision-intelligence-is-reshaping-the-service-warranty-lifecycle/): Across the automotive and equipment ecosystem, organizations are navigating a fundamental shift in how decisions are made. Artificial intelligence is no longer experimental—it is becoming an operational requirement. Nowhere is this more evident than across service parts and warranty operations, where complexity, volume, and cost pressures collide.
- [Why OEM Leaders Are Re-Examining Cost Sharing and Supplier Administrative Burden](https://www.mapconnected.com/why-oem-leaders-are-re-examining-cost-sharing-and-supplier-administrative-burden/): Administrative complexity continues to slow supplier cost sharing efforts across OEM organizations. The launch of MAPconnected’s Purchasing & Cost Sharing Xchange Group reflects a growing need for peer benchmarking and practical approaches that reduce friction while preserving governance.
- [MyWarrantyNetwork CONNECT 02](https://www.mapconnected.com/mywarrantynetwork-connect-020426/): February 4, 2026 Newsletter: This week’s MAPconnected newsletter highlights the upcoming Leadership Xchange Groups and features a member perspective from Jennifer Jones of Ford Motor Company on the value of peer-level dialogue.
- [Quality is a long game, not a spreadsheet](https://www.mapconnected.com/quality-is-a-long-game-not-a-spreadsheet/): In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford is redefining the way it thinks about warranty and quality.
- [MyWarrantyNetwork CONNECT 01](https://www.mapconnected.com/mywarrantynetwork-connect-jan-22-2026/): January 22, 2026 Newsletter: Save the Dates! Our member-driven Leadership Xchange Groups focused on executive-level Service Warranty Lifecycle Management benchmarking are launched!
- [Survey And Study Services](https://www.mapconnected.com/surveyandstudyservices/): Powered by Member Insights
- [You’ve been waiting… the official roll-out of the Leadership Xchange Groups starts now!](https://www.mapconnected.com/youve-been-waiting-the-official-roll-out-of-the-leadership-exchange-groups-starts-now/): 🎉Year 6 Begins With A Bang! 🎉
- [Challenges and Costs Of Servicing Electric Vehicle Battery Packs 4/20/23  MAPconnected Webinar](https://www.mapconnected.com/challenges-and-costs-of-servicing-electric-vehicle-battery-packs-4-20-23-mapconnected-webinar/): Recording from our live webinar where we discussed the Costs and Service Challenges Of Transitioning To Electric Vehicle Battery Service. An extremely relevant and important topic of interest across the Warranty Lifecycle for OEM’s and Fleet & Service Managers which included sub-topics such as:
- [Breaking Barriers to EV Adoption as New Service & Customer Sources Are Created](https://www.mapconnected.com/breaking-barriers-to-ev-adoption-as-new-service-customer-sources-are-created/): Addressing Key Barriers: Charging infrastructure, cost of ownership, range anxiety, and battery concerns.
- [What You Missed at Technical Services & Diagnostics Roundtable!](https://www.mapconnected.com/what-you-missed-at-technical-services-diagnostics-roundtable-2/): The Roundtable highlighted how to leverage AI & connected vehicle data to help with diagnostics, enabling technicians and reshaping vehicle service and warranty management. Here are 2 key case study takeaways:
- [Why is Service and Warranty Lifecycle Summit a Must-Attend?](https://www.mapconnected.com/why-is-service-and-warranty-lifecycle-summit-a-must-attend/): 🔗 2024 Summit Highlights:
- [AISWLM Roadmaps: (Bridgestone + Tavant) (Toyota + Upstream)](https://www.mapconnected.com/aiswlm-roadmaps-bridgestone-tavant-toyota-upstream/): What you’ll learn (fast):
- [Joshua Shuck | GM’s Special Tools & Dealer Equipment Manager | MAPconnected Summit 2025](https://www.mapconnected.com/joshua-shuck-gms-special-tools-dealer-equipment-manager-mapconnected-summit-2025/): He’ll be presenting alongside his industry partner — Joshua Linton, Global Client Solutions Manager at Midtronics — in a collaborative case study session that dives into the critical role of the 12V system in EV service and warranty.
- [Hear From This Years Speakers at The Vehicle Service & Warranty Lifecycle Summit](https://www.mapconnected.com/hear-from-this-years-speakers-at-the-vehicle-service-warranty-lifecycle-summit/): source
- [MAPconnected Service and Warranty Lifecycle Summit (2024 Highlights)](https://www.mapconnected.com/mapconnected-service-and-warranty-lifecycle-summit-2024-highlights/): 🚀Revolutionizing Warranty & Aftercare: Insights from MAPconnected '24 Summit🚀
- [How Cummins Transformed Warranty Systems in Just 12 Months | Sarah Huff](https://www.mapconnected.com/how-cummins-transformed-warranty-systems-in-just-12-months-sarah-huff/): What happens when business systems and stakeholder teams work side by side—on the plant floor, in labs, and in staff meetings?
- [AI-SWLM Think Tank AI 5 Use Case Project Roadmaps By MAPconnected](https://www.mapconnected.com/ai-swlm-think-tank-ai-5-use-case-project-roadmaps-by-mapconnected/): source
- [Data-Driven Warranty Management Kia America’s Marijo Prodanic #VehicleServiceWarrantyLifecycleSummit](https://www.mapconnected.com/data-driven-warranty-management-kia-americas-marijo-prodanic-vehicleservicewarrantylifecyclesummit/): We’re proud to welcome Marijo Prodanic, Director Warranty Operations & Technical Assistance, Kia America, as our latest Summit speaker. From Volkswagen Group to Kia America, Marijo has built a reputation for supplier cost recovery, quality improvement, and data-driven claims management — shaping how OEMs strengthen dealer relationships and improve warranty operations.
source
- [Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists June 17, 2025](https://www.mapconnected.com/supercharging-dealer-technical-contact-centers-with-ai-powered-claims-specialists-june-17-2025-2/): The AI Use Case was created at our AI-SWLM Working Session held earlier this year at our club study hosted at Bridgestone Americas
- [AI SWLM Think Tank Cummins Sd-ize Ford SAS 071525](https://www.mapconnected.com/ai-swlm-think-tank-cummins-sd-ize-ford-sas-071525/): 🎤 Speakers:
- [MAPconnected fosters an innovative culture providing collaboration and knowledge sharing](https://www.mapconnected.com/mapconnected-fosters-an-innovative-culture-providing-collaboration-and-knowledge-sharing/): GM's GPSC Warranty Performance Manager discusses why they are Gold MAPconnected MyWarrantyNetwork Members.
source
- [The Great Leap Forward in Automotive Tech](https://www.mapconnected.com/the-great-leap-forward-in-automotive-tech/): Dean Ricciardulli, CEO of CarTechIQ, shares how rising vehicle complexity demands smarter systems — but never forgets the human side: software doesn’t fix cars, people do.
- [Upstream Proactive Quality Detection – Upstream Security](https://www.mapconnected.com/upstream-proactive-quality-detection-upstream-security/): Accelerate resolution of vehicle quality issues with early detection and root cause investigations.
- [Scaling Customer Value Through Mindset Shifts](https://www.mapconnected.com/scaling-customer-value-through-mindset-shifts/): Chrystelle Lachance shares how rethinking culture and mindset empowered teams, scaled efficiency, and boosted customer satisfaction while maintaining local empowerment.
- [Consistency vs. Flexibility: Finding the Balance](https://www.mapconnected.com/consistency-vs-flexibility-finding-the-balance/): Chrystelle Lachance explains how balancing global consistency with local flexibility empowered teams, improved alignment, and built stronger results across markets.
- [AISWLM Roadmaps: All 5 Use Cases](https://www.mapconnected.com/aiswlm-roadmaps-all-5-use-cases/): Buy 1, Get 1 Free for qualified OEMs, Dealers & Warranty Processors — use code AI-SWLM5025.
- [Pre-Defined Repair Codes: Is anyone using them? – Vehicle Service and Warranty Lifecycle Management Discussion Threads](https://www.mapconnected.com/pre-defined-repair-codes-is-anyone-using-them-vehicle-service-and-warranty-lifecycle-management-discussion-threads/): Customer Care
- [MAPconnected Summit 2025](https://www.mapconnected.com/mapconnected-summit-2025/): In this Post-Summit session highlight, Ed Allen, Manufacturing Industry Lead at Pega, breaks down what it really takes to operationalize AI inside warranty, service, and lifecycle teams:
- [Most OEMs don’t fail at AI because of technology. They fail because of organization.](https://www.mapconnected.com/they-fail-because-of-organization/): In Part Two of our MAPconnected Service & Warranty Lifecycle Network Summit interview, Arnon Shafir, VP of Business Development at Upstream Security, pulls the conversation out of theory and straight into the hardest part of transformation: making AI real inside the enterprise.

## Pages
- [Videos](https://www.mapconnected.com/videos/): 0:16
- [Thank You](https://www.mapconnected.com/thank-you/): A member of our team will be in touch shortly. In the meantime, here's where to go next.
- [Past Events](https://www.mapconnected.com/past-events/): ← View Upcoming Events Testimonial Gallery Search Submit Annual Summit Club Study Round Robin Survey Webinar Stay Informed Get More Info For Annual Summit Series
- [Gallery](https://www.mapconnected.com/gallery/): Photos that capture real collaboration in action at Community Events.
- [Frequently Asked Questions](https://www.mapconnected.com/frequently-asked-questions/): The Service & Warranty Lifecycle Summit is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement. Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and tech innovations that reduce friction and lead to increased product quality. Connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.
- [Antitrust Policy Statement and  Guidelines](https://www.mapconnected.com/antitrust-policy-statement-and-guidelines/): Introduction 
- [Testimonials](https://www.mapconnected.com/testimonials/): Testimonials Real Voices. Real Impact. Our members tell it best—see how we’re driving proven results in Warranty & Service Roadmaps. Take Me To Photo Gallery
- [Become a Sponsor](https://www.mapconnected.com/become-a-sponsor/): Engage with executives responsible for Warranty Chain, Engineering, Technical Services, Customer Care, Aftersales And Aftercare
- [News](https://www.mapconnected.com/news/): 0:16
- [Events Calendar](https://www.mapconnected.com/events/): Search themes: Purchasing & Supplier Cost Sharing /Recall Customer Campaigns Legal /Warranty Administration /AI Service Warranty Lifecycle Management /CX Customer Experience /EV Services Operations Aftersales /Financial Products Insurance /Supplier Chain Quality /Technical Services Diagnostics /Service Parts Lifecycle Management 
- [Join Mywarrantynetwork](https://www.mapconnected.com/join-mywarrantynetwork/): Our always-on, year-round members hub where the community connects through forums, benchmarking groups, marketplace access, and collaboration tools — powered by MAPconnected’s dynamic engagement environment.
- [Vehicle Service and Warranty Summit](https://www.mapconnected.com/vehicle-service-and-warranty-summit/): October 19-21
- [Member and Sponsor Packages](https://www.mapconnected.com/member-and-sponsor-packages/): Imagine a world where immediate feedback is the norm and best practices are exchanged fluidly. MAPconnected exists to make warranty and aftercare work better — together. We connect warranty and aftercare companies of all sizes to share real-world experiences, jointly tackling issues and discovering smarter ways to work.
- [About Us](https://www.mapconnected.com/about-us/): We have built and continue to nurture a trusted professional network where leaders in Warranty, Aftersales, Aftercare, and Connected Service Lifecycle can:
- [Become a Speaker](https://www.mapconnected.com/become-a-speaker/): Do you have experience and expertise that would benefit the network? If so, why not share them. We have lots of opportunities open.
- [Home](https://www.mapconnected.com/): Analytics, Data, and Service: Fueling A Smarter Customer-First Connected World

## Summits
- [Service & Warranty Lifecycle Summit Series 2025](https://www.mapconnected.com/summit/vehicle-service-and-warranty-summitcopy/)
- [Vehicle Service & Warranty Lifecycle Summit 2024](https://www.mapconnected.com/summit/vehicle-service-and-warranty-summit-2024/)

## Testimonials
- [Jose Clemente GM #2](https://www.mapconnected.com/testimonial/gm/)
- [Daniel Schofield Agolo](https://www.mapconnected.com/testimonial/daniel-schofield/)
- [Laura Kelly – Advantage Technical Video](https://www.mapconnected.com/testimonial/17088-4-2/)
- [Samantha Horton Tavant](https://www.mapconnected.com/testimonial/samantha-horton/)
- [Jossey Bertollini Magna](https://www.mapconnected.com/testimonial/jossey-bertollini-2/)
- [Kevin Van Dam Sensata](https://www.mapconnected.com/testimonial/kevin-van-dam/)
- [Kristine Binkley BraunAbility Video](https://www.mapconnected.com/testimonial/kristine-binkley/)
- [James Kiriazes – Bridgestone video](https://www.mapconnected.com/testimonial/17088-3/)
- [Mike Roberts MR Insights](https://www.mapconnected.com/testimonial/mike-roberts/)
- [Ray Roth Stout](https://www.mapconnected.com/testimonial/17088/)
- [Jun Chung Amber Technologies](https://www.mapconnected.com/testimonial/jun-chung-amber-technologies/)
- [Ed Roberts Bozard Ford Video](https://www.mapconnected.com/testimonial/ed-roberts/)
- [Erich Coit Kenworth](https://www.mapconnected.com/testimonial/erich-coit/)
- [Hallie Spetnagel Peterbilt](https://www.mapconnected.com/testimonial/jossey-bertollini/)
- [Jon Reeves Cummins](https://www.mapconnected.com/testimonial/jon-reeves-cummins/)
- [Carlos Hernandez – Sogefi video](https://www.mapconnected.com/testimonial/17088-2/)
- [Paul Rogers Nissan](https://www.mapconnected.com/testimonial/paul-rogers-nissan/)
- [John Treuter MSX](https://www.mapconnected.com/testimonial/msx/)
- [Brian Martensen AIAG](https://www.mapconnected.com/testimonial/brian-martensen/)
- [Casandra Tessitore Sensata](https://www.mapconnected.com/testimonial/casandra-tessitore-sensata/)
- [Jacob Nelson GM](https://www.mapconnected.com/testimonial/21299/)
- [Jeff Ellis Hyundai](https://www.mapconnected.com/testimonial/jeff-ellis-hyundai/)
- [Mitchell Habian Ford](https://www.mapconnected.com/testimonial/mitchell-habian/)
- [Sarah Huff Cummins](https://www.mapconnected.com/testimonial/sarah-huff-cummins/)
- [Ken Wetzel – GGS video](https://www.mapconnected.com/testimonial/17088-6/)
- [Warren DeBardelaben WD3](https://www.mapconnected.com/testimonial/warren-debardelaben/)
- [Nick Horan Tweddle Group Video](https://www.mapconnected.com/testimonial/nick-horan/)
- [Graham Swan Cummins](https://www.mapconnected.com/testimonial/graham-swan/)
- [Jossey Bertollini Magna Seating](https://www.mapconnected.com/testimonial/21294/)
- [Katie Claessens Valmont](https://www.mapconnected.com/testimonial/21305/)
- [Ryan Sweeney – Midtronics Video](https://www.mapconnected.com/testimonial/17088-5/)
- [Simran Tayal – Tavant Video](https://www.mapconnected.com/testimonial/17088-4/)
- [Jose Clemente GM Video](https://www.mapconnected.com/testimonial/jose-clemente/)
- [Arnon Shafir Upstream](https://www.mapconnected.com/testimonial/arnon-shafir-upstream/)
- [Peter Dentler Volvo Truck](https://www.mapconnected.com/testimonial/volvo-group/)
- [Jim Goldsmith Aclaró AI](https://www.mapconnected.com/testimonial/21297/)

## Speakers
- [Miles Thompson](https://www.mapconnected.com/speaker/miles-thompson/)
- [Tyler Betthauser](https://www.mapconnected.com/speaker/tyler-betthauser/)
- [Shane Schmitt](https://www.mapconnected.com/speaker/shane-schmitt/)
- [Tim Kellogg](https://www.mapconnected.com/speaker/tim-kellogg/)
- [Kristin Kolodge](https://www.mapconnected.com/speaker/kristin-kolodge/)
- [Mark Abbott](https://www.mapconnected.com/speaker/markabbottpegasystems/)
- [Paul Whitworth](https://www.mapconnected.com/speaker/paul-whitworth/)
- [Victor Garcia](https://www.mapconnected.com/speaker/victor-garcia/)
- [Uma Boddapati](https://www.mapconnected.com/speaker/uma-boddapati/)
- [Eric Bloink](https://www.mapconnected.com/speaker/eric-bloink/)
- [Justin Brookman](https://www.mapconnected.com/speaker/justin-brookman/)
- [Ben Bergman](https://www.mapconnected.com/speaker/ben-bergman/)
- [Peter Dentler](https://www.mapconnected.com/speaker/peter-dentler-mack-trucks/)
- [Bryan Tracy](https://www.mapconnected.com/speaker/bryan-tracy-slate-auto/)
- [Tim Turvey](https://www.mapconnected.com/speaker/timturvey/)
- [Jordan Tauriainen](https://www.mapconnected.com/speaker/jordan-tauriainen/)
- [Graham Swan](https://www.mapconnected.com/speaker/graham-swan-cummins/)
- [Luis Izarra](https://www.mapconnected.com/speaker/luis-izarra/)
- [Mike Mora](https://www.mapconnected.com/speaker/mike-mora/)
- [Lance LaCoe](https://www.mapconnected.com/speaker/lance-lacoe/)
- [Josh Russell](https://www.mapconnected.com/speaker/josh-russell/)
- [Jérôme Clerc](https://www.mapconnected.com/speaker/jerome-clerc/)
- [Abi Rele](https://www.mapconnected.com/speaker/abi-rele/)
- [Jim Holloway](https://www.mapconnected.com/speaker/jim-holloway/)
- [Daryl Kreskowiak](https://www.mapconnected.com/speaker/daryl-kreskowiak/)
- [Jimmy Bynum](https://www.mapconnected.com/speaker/jimmy-bynum/)
- [John Correia](https://www.mapconnected.com/speaker/john-correia/)
- [Katie Claessens](https://www.mapconnected.com/speaker/katie-claessens/)
- [Joe Dertouzos](https://www.mapconnected.com/speaker/joe-dertouzos/)
- [Madhu Kunam](https://www.mapconnected.com/speaker/madhu-kunam/)
- [James Eisenberger](https://www.mapconnected.com/speaker/james-eisenberger/)
- [Michael Cavaretta](https://www.mapconnected.com/speaker/michael-cavaretta/)
- [Gary Serbousek](https://www.mapconnected.com/speaker/gary-serbousek/)
- [Varun Jain](https://www.mapconnected.com/speaker/varun-jain/)
- [Ed Allen](https://www.mapconnected.com/speaker/ed-allen/)
- [Lisa Sheth](https://www.mapconnected.com/speaker/lisa-sheth/)
- [William Morrison](https://www.mapconnected.com/speaker/william-morrison/)
- [Yaron Saghiv](https://www.mapconnected.com/speaker/yaron-saghiv/)
- [Jacob Nelson](https://www.mapconnected.com/speaker/jacob-nelson/)
- [David Hallac](https://www.mapconnected.com/speaker/david-hallac/)
- [Ron Evans](https://www.mapconnected.com/speaker/ron-evans/)
- [Shannon Dare](https://www.mapconnected.com/speaker/shannon-dare/)
- [Bruce Williams](https://www.mapconnected.com/speaker/bruce-williams/)
- [Walter Grigg](https://www.mapconnected.com/speaker/walter-grigg/)
- [Jim Goldsmith](https://www.mapconnected.com/speaker/jim-goldsmith/)
- [Christoph Schneider](https://www.mapconnected.com/speaker/christoph-schneider/)
- [Steve Schmith](https://www.mapconnected.com/speaker/steve-schmith/)
- [Max Muncey](https://www.mapconnected.com/speaker/max-muncey/)
- [Tim Velasquez](https://www.mapconnected.com/speaker/tim-velasquez/)
- [James Nardini](https://www.mapconnected.com/speaker/james-nardini/)
- [John Gottschalk](https://www.mapconnected.com/speaker/john-gottschalk/)
- [Karyn Ihara](https://www.mapconnected.com/speaker/karyn-ihara/)
- [Joshua Shuck](https://www.mapconnected.com/speaker/joshua-shuck/)
- [Steffen Zacharias](https://www.mapconnected.com/speaker/steffen-zacharias/)
- [James O’Dell](https://www.mapconnected.com/speaker/james-odell/)
- [Mark Dabe](https://www.mapconnected.com/speaker/mark-dabe/)
- [Arnon Shafir](https://www.mapconnected.com/speaker/arnon-shafir/)
- [Bill Foy](https://www.mapconnected.com/speaker/bill-foy/)
- [Ben Ellencweig](https://www.mapconnected.com/speaker/ben-ellencweig/)
- [Jossey Marie Bertollini](https://www.mapconnected.com/speaker/jossey-marie-bertollini/)
- [Dean Ricciardulli](https://www.mapconnected.com/speaker/dean-ricciardulli/)
- [Renee Stephens](https://www.mapconnected.com/speaker/renee-stephens/)
- [Craig Stack](https://www.mapconnected.com/speaker/craig-stack/)
- [Josh Cohen](https://www.mapconnected.com/speaker/josh-cohen/)
- [Marijo Prodanic](https://www.mapconnected.com/speaker/marijo-prodanic/)
- [Chrystelle Lachance](https://www.mapconnected.com/speaker/chrystelle-lachance/)
- [Petchiraj Piramuthu](https://www.mapconnected.com/speaker/petchiraj-piramuthu/)
- [Jason Masker](https://www.mapconnected.com/speaker/jason-masker/)
- [Sarah Huff](https://www.mapconnected.com/speaker/sarah-huff/)
- [Matti Kurvinen](https://www.mapconnected.com/speaker/matti-kurvinen/)
- [Paul Venditti](https://www.mapconnected.com/speaker/paul-venditti/)
- [Zach Dawson](https://www.mapconnected.com/speaker/zach-dawson/)
- [Alejandro Caragay](https://www.mapconnected.com/speaker/alejandro-caragay/)
- [Angela Schumacher](https://www.mapconnected.com/speaker/angela-schumacher/)
- [Jonathan Kent](https://www.mapconnected.com/speaker/jonathan-kent/)
- [Samantha Horton](https://www.mapconnected.com/speaker/samantha-horton/)
- [Rick Willhite](https://www.mapconnected.com/speaker/rick-willhite/)
- [Michelle Taylor](https://www.mapconnected.com/speaker/michelle-taylor/)
- [Jeff Ellis](https://www.mapconnected.com/speaker/jeff-ellis/)
- [Laura Kelly](https://www.mapconnected.com/speaker/laura-kelly/)
- [Brian Denney](https://www.mapconnected.com/speaker/brian-denney/)
- [Michael Murray](https://www.mapconnected.com/speaker/michael-murray/)
- [John Philbrook](https://www.mapconnected.com/speaker/john-philbrook/)
- [Jacky Lam](https://www.mapconnected.com/speaker/jacky-lam/)
- [Brian Belloli](https://www.mapconnected.com/speaker/brian-belloli/)
- [Matt Weissenborn](https://www.mapconnected.com/speaker/matt-weissenborn/)
- [Manny Gujral](https://www.mapconnected.com/speaker/manny-gujral/)
- [Mat Kostrzewa](https://www.mapconnected.com/speaker/mat-kostrzewa/)
- [Kirsten Von Busch](https://www.mapconnected.com/speaker/kirsten-von-busch/)
- [Dan Dobbs](https://www.mapconnected.com/speaker/dan-dobbs/)
- [Lynn Wooley](https://www.mapconnected.com/speaker/lynn-wooley/)
- [Umur Selek](https://www.mapconnected.com/speaker/umur-selek/)
- [Jun Chung](https://www.mapconnected.com/speaker/jun-chung/)
- [Jeremy Stephens](https://www.mapconnected.com/speaker/jeremy-stephens/)
- [Harald Wilhelm](https://www.mapconnected.com/speaker/harald-wilhelm/)
- [Ron Butler](https://www.mapconnected.com/speaker/ron-butler/)
- [Eugene Radke](https://www.mapconnected.com/speaker/eugene-radke/)
- [Steve Wyzykowski](https://www.mapconnected.com/speaker/steve-wyzykowski/)
- [Samantha Hoyt](https://www.mapconnected.com/speaker/samantha-hoyt/)
- [Xin Liang](https://www.mapconnected.com/speaker/xin-liang/)

## Events
- [Warranty Management Study: From Operational Burden to Strategic Advantage Workshop](https://www.mapconnected.com/event/warranty-management-study-from-operational-burden-to-strategic-advantage/)
- [Guided Warranty & Service Contract Maturity Assessment Workshop](https://www.mapconnected.com/event/guided-warranty-service-contract-maturity-assessment-workshop/)
- [Financial Products Insurance Xchange Group Meetup 3](https://www.mapconnected.com/event/program-structure-risk-architecture-xchange-group-2-2/): Join the Leading Peer Network – Now Accepting New Members! Tap into a member-driven, insight-packed community built around your priorities.
- [Purchasing & Supplier Cost Sharing Xchange Group Meetup 3](https://www.mapconnected.com/event/reducing-supplier-administrative-burden-xchange-group-3/)
- [TAC (Technical Assistance Centers) Xchange Group Meetup 3](https://www.mapconnected.com/event/tac-strategy-technology-enablement-xchange-group-3/)
- [Warranty Administration Xchange Group Meetup 3](https://www.mapconnected.com/event/warranty-administration-xchange-group-3/)
- [Parts Return & Quality Analysis Xchange Group Meetup 3](https://www.mapconnected.com/event/parts-return-strategy-cost-optimization-xchange-group-3/)
- [Field Services Connected Data Xchange Group Meetup 1](https://www.mapconnected.com/event/field-services-connected-data-xchange-group/)
- [Service & Warranty Lifecycle Annual Summit 2026: Oct 19-21](https://www.mapconnected.com/event/vehicle-service-and-warranty-summit2026/)
- [Spring Club Study & AI-SWLM Think Tank Meetup](https://www.mapconnected.com/event/spring-club-study-ai-swlm-think-tank-meetup/)
- [Smarter Warranty Decisions: How AI Drives Claims Accuracy & Reduces Costs CARS/Circuitry.ai](https://www.mapconnected.com/event/howaidrivesclaimsaccuracyandreducescosts/)
- [Purchasing & Supplier Cost Sharing Xchange Group Meetup 2](https://www.mapconnected.com/event/reducing-supplier-administrative-burden-xchange-group-2/)
- [Parts Return & Quality Analysis Xchange Group Meetup 2](https://www.mapconnected.com/event/parts-return-strategy-cost-optimization-xchange-group-2/)
- [TAC (Technical Assistance Centers) Xchange Group Meetup 2](https://www.mapconnected.com/event/tac-strategy-technology-enablement-xchange-group-2/)
- [From Warning Signs to Action: Warranty Early Warning Detection Toyota/Pegasystems](https://www.mapconnected.com/event/pegasystems-sponsored-showcase/)
- [To Infinity (Loop) and Beyond: Agentic Aftersales Quality](https://www.mapconnected.com/event/upstream-sponsored-showcase/)
- [Financial Products Insurance Xchange Group Meetup 2](https://www.mapconnected.com/event/program-structure-risk-architecture-xchange-group-2/): Join the Leading Peer Network – Now Accepting New Members! Tap into a member-driven, insight-packed community built around your priorities.
- [Fix the Leak: Reducing Warranty Costs and Reclaiming Margin Across The Claims Lifecycle  Stellantis/ServiceNow](https://www.mapconnected.com/event/closing-warranty-leakage-with-ai-automation/)
- [Exploring The Decision To Recall](https://www.mapconnected.com/event/exploring-the-decision-to-recall/)
- [Warranty Administration Xchange Group Meetup 2](https://www.mapconnected.com/event/warranty-reimbursement-processes-xchange-group-2/)
- [Purchasing & Supplier Cost Sharing Xchange Group](https://www.mapconnected.com/event/reducing-supplier-administrative-burden-xchange-group/)
- [Vehicle Buyback Management & Accountability](https://www.mapconnected.com/event/vehiclebuybackxchangegroup/)
- [Warranty Administration Xchange Group](https://www.mapconnected.com/event/warranty-reimbursement-processes-xchange-group/)
- [Parts Return & Quality Analysis Xchange Group](https://www.mapconnected.com/event/parts-return-strategy-cost-optimization-xchange-group/)
- [TAC (Technical Assistance Centers) Xchange Group](https://www.mapconnected.com/event/tac-strategy-technology-enablement-xchange-group/)
- [Financial Products Insurance Xchange Group](https://www.mapconnected.com/event/program-structure-risk-architecture-xchange-group/)
- [Recall, Customer Campaigns & Legal Xchange Group](https://www.mapconnected.com/event/recall-customer-campaigns-legal-xchange-group/)
- [Recall Customer Campaigns & Legal Roundtable 2025](https://www.mapconnected.com/event/technical-services-diagnostics-roundtable-2-2/)
- [Technical & Field Services Roundtable 2025](https://www.mapconnected.com/event/technical-services-diagnostics-roundtable-2/)
- [Workshop & VIP Shark Tank Dinner 2025](https://www.mapconnected.com/event/benchmark-roundtables-vip-shark-tank-dinner-2/)
- [Webinar: Driving Warranty Innovation: Smarter, Faster Claims For TPAs and OEMs](https://www.mapconnected.com/event/webinar-driving-warranty-innovation-smarter-faster-claims-for-tpas-and-oems/)
- [Improving Warranty Coverage Accuracy: Events That Determine Warrantability](https://www.mapconnected.com/event/improving-warranty-coverage-accuracy-events-that-determine-warrantability/)
- [TAC Leadership Exchange (Technical Assistance Centers)](https://www.mapconnected.com/event/tac-leadership-exchange-technical-assistance-centers/)
- [Survey: Improving Warranty Coverage Accuracy](https://www.mapconnected.com/event/survey-improving-warranty-coverage-accuracy/)
- [NEXT MEETUP: AI-Service & Warranty Lifecycle Management Think Tank (AI-SWLM)](https://www.mapconnected.com/event/tavant_upstream-ai-use-cases/)
- [NEXT MEETUP: AI-Service & Warranty Lifecycle Management Think Tank (AI-SWLM)](https://www.mapconnected.com/event/ai-swlm-meetup-claims-adjudication-smarter-maintenance/)
- [Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists](https://www.mapconnected.com/event/supercharging-dealer-technical-contact-centers-with-ai-powered-claims-specialists/)
- [AI Service & Warranty Lifecycle Management Think Tank Meetup](https://www.mapconnected.com/event/ai-service-warranty-lifecycle-management-think-tank-meetup-2-2/)
- [AI Service & Warranty Lifecycle Management Think Tank Meetup](https://www.mapconnected.com/event/ai-service-warranty-lifecycle-management-think-tank-meetup-2/)
- [AI Service & Warranty Lifecycle Management Think Tank Meetup](https://www.mapconnected.com/event/ai-service-warranty-lifecycle-management-think-tank-meetup1/)
- [Motor Vehicle Companion App Landscape Round Robin](https://www.mapconnected.com/event/motor-vehicle-companion-app-landscape/)
- [PreDefined Repair Codes: Advantages and Potential Pitfalls Round Robin](https://www.mapconnected.com/event/predefined-repair-codes-round-robin-2/)
- [Vehicle Owner Electronic Recall Communications Round Robin](https://www.mapconnected.com/event/delectronic-recall-communications-round-robin/)
- [Dealer Engagement In Warranty Metrics Round Robin](https://www.mapconnected.com/event/dealer-engagement-in-warranty-metrics-round-robin/)
- [Bridgestone Americas Hosts Club Study: Unlocking Cost Efficiency: Smarter Warranty, Parts Return & Repair Strategies](https://www.mapconnected.com/event/warranty-claim-processes_systems_cost-reduction-club-study/)
- [Vehicle Service & Warranty Lifecycle Annual Summit Series 2025: Oct 20-22](https://www.mapconnected.com/event/vehicle-service-and-warranty-summit2025/)
- [Survey: Driving Preventive Actions With AI Using Field Data](https://www.mapconnected.com/event/survey-driving-preventive-actions-with-ai-using-field-data/)
- [Survey: Warranty Claim Submission Pain Points](https://www.mapconnected.com/event/survey-dealer-pain-points-on-submitting-claims/)
- [Survey: Warranty Claims & Cost Sharing Processes](https://www.mapconnected.com/event/survey-warranty-cost-sharing-processes/)
- [Survey: Vehicle Recall Risks and Costs](https://www.mapconnected.com/event/survey-vehicle-recall-risks-and-costs-survey/)
- [Survey: Customer Warranty Satisfaction](https://www.mapconnected.com/event/survey-customer-warranty-satisfaction/)
- [Survey: Warranty Risks & Cost Sharing](https://www.mapconnected.com/event/survey-warranty-cost-recovery/)
- [Survey: Using AI in Warranty Claims Adjudication](https://www.mapconnected.com/event/survey-using-ai-in-warranty-claims-adjudication/)
- [Survey: Are You Using Module Mileage In Automated Claim Adjudication Process](https://www.mapconnected.com/event/survey-are-you-using-module-mileage-in-automated-claim-adjudication-process/)
- [Survey: Are You Alone Battling With Incorrect Use Of Fault Or Condition Codes](https://www.mapconnected.com/event/survey-are-you-alone-battling-with-incorrect-use-of-fault-or-condition-codes/)
- [Survey: Dealer Warranty Metrics, Dashboards & Reporting](https://www.mapconnected.com/event/survey-dealer-warranty-metrics-dashboards-reporting/)
- [General Motors Hosts: Warranty Claim Processes, Systems & Cost Sharing Club Study](https://www.mapconnected.com/event/general-motors-hosts-warranty-claim-processes-systems-cost-sharing-club-study/)
- [Keeping Your Technical Information Out of Jail](https://www.mapconnected.com/event/keeping-your-technical-information-out-of-jail/)
- [Navigating Recalls: Financial Implications For Motor Vehicle Components](https://www.mapconnected.com/event/14201/)
- [Dealer Pain Points on Submitting Claims](https://www.mapconnected.com/event/dealer-pain-points-on-submitting-claims/)
- [The Next Frontier Of Vehicle Recall](https://www.mapconnected.com/event/14188/)
- [Customer Warranty Satisfaction: Efficient and Accurate Vehicle Repair](https://www.mapconnected.com/event/customer-warranty-satisfaction-efficient-and-accurate-vehicle-repair/)
- [Improving Warranty Cost Control With Operational Repair Data](https://www.mapconnected.com/event/improving-warranty-cost-control-with-operational-repair-data-webinar/)
- [Costs and Service Challenges Transitioning To Electric Vehicle Battery Service](https://www.mapconnected.com/event/14162-2/)
- [Designing, Selling and Marketing F&I Products & Services for Electric Vehicles](https://www.mapconnected.com/event/14162/)
- [Vehicle Service & Warranty Lifecycle Summit 2023](https://www.mapconnected.com/event/vehicle-service-warranty-lifecycle-roundtable-2-2-2/)
- [Vehicle Service & Warranty Lifecycle Summit 2022](https://www.mapconnected.com/event/vehicle-service-warranty-lifecycle-roundtable-2-2/)
- [Workshop & VIP Shark Tank Dinner 2024: Oct 21](https://www.mapconnected.com/event/benchmark-roundtables-vip-shark-tank-dinner/)
- [EV Service, Operations & Aftersales Summit 2024: Oct 24](https://www.mapconnected.com/event/ev-service-operations-aftersales-summit/)
- [Technical Services & Diagnostics Roundtable 2024: Oct 23](https://www.mapconnected.com/event/technical-services-diagnostics-roundtable/)
- [Recall, Customer Campaigns & Legal Roundtable 2024: Oct 23](https://www.mapconnected.com/event/recall-customer-campaigns-legal-roundtable/)
- [Vehicle Service & Warranty Lifecycle Annual Summit 2024: Oct 22-24](https://www.mapconnected.com/event/annual-summit-2024/)
- [Service & Warranty Lifecycle AI Think Tank VIP Shark Tank Dinner 2024: Oct 21](https://www.mapconnected.com/event/vip-shark-tank-dinner/)
- [Data Collection Collaboration to Support Parts Return Process Members](https://www.mapconnected.com/event/data-collection-collaboration-to-support-parts-return-process-members/)
- [Understanding State Warranty Reimbursement Laws – A legal perspective](https://www.mapconnected.com/event/understanding-state-warranty-reimbursement-laws-a-legal-perspective/)
- [Warranty Data Collection For Claims Reporting](https://www.mapconnected.com/event/warranty-data-collection-for-claims-reporting/)
- [Automated Claims Processing Rules](https://www.mapconnected.com/event/automated-claims-processing-rules/)
- [Vehicle Service & Warranty Lifecycle Roundtable 2021](https://www.mapconnected.com/event/vehicle-service-warranty-lifecycle-roundtable-2/)
- [Do You Understand Your Warranty Risk: Interview with Polaris](https://www.mapconnected.com/event/do-you-understand-your-warranty-risk-business-partner-interview-with-polaris-2/)
- [Effective Multi-Channel Communications](https://www.mapconnected.com/event/effective-multi-channel-communications/)
- [Deepview True Cost Report: What Is Actually Spent To Keep Vehicles On The Road](https://www.mapconnected.com/event/deepview-true-cost-report-what-is-actually-spent-to-keep-vehicles-on-the-road-2/)
- [Service Labor Time Standards Versus Average Labor Pricing](https://www.mapconnected.com/event/service-labor-time-standards-versus-average-labor-pricing-2/)
- [EV Battery Replacement Under Warranty](https://www.mapconnected.com/event/evs-under-warranty/)
- [Service & Warranty Training Best Practices](https://www.mapconnected.com/event/warranty-training-best-practices-club-study/)
- [Good Versus Bad Claims Quality](https://www.mapconnected.com/event/good-versus-bad-claims-quality/)
- [Providing Early Warranty Data To Stakeholders](https://www.mapconnected.com/event/providing-early-warranty-data-to-stakeholders/)
- [Using AI In Warranty Claims Adjudication](https://www.mapconnected.com/event/using-ai-in-warranty-claims-adjudication/)
- [Navistar Hosts Parts Return And Supplier Recovery Club Study](https://www.mapconnected.com/event/parts-return-and-supplier-recovery-club-study-hosted-navistar/)
- [Turning Warranty Data Into A Continuous Improvement Tool](https://www.mapconnected.com/event/turning-warranty-data-into-a-continuous-improvement-tool/)
- [Demystifying AI: Practical Guidance & Approaches For Warranty Management](https://www.mapconnected.com/event/summit-brochure-now-live-demystifying-ai-webinar-9-14-plus-new-speakers-announced/)
- [Transitioning From Cost Reduction Based Focus To A Claims Reduction Strategy](https://www.mapconnected.com/event/transitioning-from-cost-reduction-based-focus-to-a-claims-reduction-strategy/)
- [Driving Preventive Actions With AI Using Field Data](https://www.mapconnected.com/event/driving-preventive-actions-with-ai-using-field-data-webinar/)

## Sponsors
- [Certum](https://www.mapconnected.com/sponsor/certum/)
- [WarrCloud](https://www.mapconnected.com/sponsor/warrcloud-2/)
- [Pegasystems](https://www.mapconnected.com/sponsor/pegasystems/)
- [UVeye](https://www.mapconnected.com/sponsor/uveye/)
- [DSA Systems](https://www.mapconnected.com/sponsor/dsa-systems/)
- [Reputation](https://www.mapconnected.com/sponsor/reputation/)
- [TruePic](https://www.mapconnected.com/sponsor/truepic/)
- [ServiceNow](https://www.mapconnected.com/sponsor/servicenow/)
- [Sd-ize](https://www.mapconnected.com/sponsor/sd-ize/)
- [Advantage Technical](https://www.mapconnected.com/sponsor/advantage-technical/)
- [Upstream](https://www.mapconnected.com/sponsor/upstream/)
- [Viaduct](https://www.mapconnected.com/sponsor/viaduct/)
- [AutoSuccess](https://www.mapconnected.com/sponsor/autosuccess/)
- [AIAG](https://www.mapconnected.com/sponsor/aiag/)
- [TruVideo](https://www.mapconnected.com/sponsor/truvideo/)
- [Circuitry.ai](https://www.mapconnected.com/sponsor/circuitry-ai/)
- [BizzyCar](https://www.mapconnected.com/sponsor/bizzycar/)
- [Danner Automotive Consulting](https://www.mapconnected.com/sponsor/danner-automotive-consulting/)
- [Mentor Systems](https://www.mapconnected.com/sponsor/mentor-systems/)
- [Better Vantage Point](https://www.mapconnected.com/sponsor/better-vantage-point/)
- [MR Insights](https://www.mapconnected.com/sponsor/mr-insights/)
- [Dealer Marketing Magazine](https://www.mapconnected.com/sponsor/dealer-marketing-magazine/)
- [Warranty Week](https://www.mapconnected.com/sponsor/warranty-week/)
- [Warranty News](https://www.mapconnected.com/sponsor/warranty-news/)
- [Motor Information Systems](https://www.mapconnected.com/sponsor/motor-information-systems/)
- [Wards](https://www.mapconnected.com/sponsor/wards/)
- [Ubiquiti](https://www.mapconnected.com/sponsor/ubiquiti/)
- [TeamViewer](https://www.mapconnected.com/sponsor/teamviewer/)
- [StrategicDX](https://www.mapconnected.com/sponsor/strategicdx/)
- [Pencilwrench StoneEagle](https://www.mapconnected.com/sponsor/stone-eagle/)
- [Real Variable](https://www.mapconnected.com/sponsor/real-variable/)
- [PCMI](https://www.mapconnected.com/sponsor/pcmi/)
- [National Center for Dispute Settlement](https://www.mapconnected.com/sponsor/national-center-for-dispute-settlement/)
- [LegalEase](https://www.mapconnected.com/sponsor/legalease/)
- [JD Power](https://www.mapconnected.com/sponsor/jd-power/)
- [GGS Inc](https://www.mapconnected.com/sponsor/ggs-inc/)
- [Frost Brown Todd](https://www.mapconnected.com/sponsor/frost-brown-todd/)
- [ConCannon](https://www.mapconnected.com/sponsor/concannon/)
- [Atheer](https://www.mapconnected.com/sponsor/atheer/)
- [Tweddle Group](https://www.mapconnected.com/sponsor/tweddle-group/)
- [SAS](https://www.mapconnected.com/sponsor/sas/)
- [Vector Solv](https://www.mapconnected.com/sponsor/vector-solv/)
- [After](https://www.mapconnected.com/sponsor/after/)
- [PTC Warranty](https://www.mapconnected.com/sponsor/ptc-warranty/)
- [Tavant](https://www.mapconnected.com/sponsor/tavant/)
- [Agolo](https://www.mapconnected.com/sponsor/agolo/)
- [Repair Pal](https://www.mapconnected.com/sponsor/repair-pal/)
- [Midtronics](https://www.mapconnected.com/sponsor/midtronics/)
- [Syncron](https://www.mapconnected.com/sponsor/syncron/)
- [Sedgwick](https://www.mapconnected.com/sponsor/sedgwick/)
- [AWS](https://www.mapconnected.com/sponsor/aws/)
- [Tech Mahindra](https://www.mapconnected.com/sponsor/tech-mahindra/)

## 3D FlipBook
- [CARS Protection Plus and Circuitry.ai Showcase Intelligent Warranty Process Transformation Through Advanced Advisors, AI Driven Agents, Predictive Analytics, and Workflow Automation](https://www.mapconnected.com/3d-flip-book/cars-protection-plus-and-circuitry-ai-showcase-june9/)
- [Press Release: Warranty Management Study 2026: From Operational Burden to Strategic Advantage](https://www.mapconnected.com/3d-flip-book/press-release-warranty-management-study-2026-from-operational-burden-to-strategic-advantage/)
- [Exploring the Decision to Recall | Presentation Slides | Facilitated by Stout](https://www.mapconnected.com/3d-flip-book/exploring-the-decision-to-recall-presentation-slides-facilitated-by-stout/)
- [Warranty Management Study 2026: From Strategic Burden To Operational Management](https://www.mapconnected.com/3d-flip-book/warranty-management-study-2026-from-strategic-burden-to-operational-management/)
- [Study Warranty Through The Eyes Of Your Dealers 2026](https://www.mapconnected.com/3d-flip-book/study-warranty-through-the-eyes-of-your-dealers-2026/)
- [Financial Products & Insurance Xchange Group 2026 MAPconnected MyWarrantyNetwork](https://www.mapconnected.com/3d-flip-book/financial-products-insurance-xchange-group-2026-mapconnected-mywarrantynetwork/)
- [Sponsorship Download Website No Prices](https://www.mapconnected.com/3d-flip-book/sponsorship-download-website-no-prices/)
- [MAPconnected Leadership Xchange Groups](https://www.mapconnected.com/3d-flip-book/mapconnecteds-leadership-xchange-groups/)
- [Member Brochure](https://www.mapconnected.com/3d-flip-book/member-brochure/)
- [Event Calendar](https://www.mapconnected.com/3d-flip-book/event-calendar/)
- [2025 Event Roadmap: MAPconnected’s Vehicle Service & Warranty Lifecycle Summit](https://www.mapconnected.com/3d-flip-book/2025-event-roadmap-mapconnecteds-vehicle-service-warranty-lifecycle-summit/)
- [Remaining 2025 Vehicle Service & Warranty Lifecycle Summit Series Packages](https://www.mapconnected.com/3d-flip-book/remaining-2025-vehicle-service-warranty-lifecycle-summit-series-packages/)
- [MAPconnected 2025 Summit Brochure](https://www.mapconnected.com/3d-flip-book/mapconnected-2025-summit-brochure/)
- [AI-SWLM Think Tank Use Cases: Cummins_Sd-ize_Ford_Sas](https://www.mapconnected.com/3d-flip-book/ai-swlm-think-tank-use-cases-cummins_sd-ize_ford_sas/)
- [AI Use Case Presentation: Supercharging Dealer & Technical Contact Centers With AI-Powered Claims Specialists](https://www.mapconnected.com/3d-flip-book/ai-use-case-presentation-supercharging-dealer-technical-contact-centers-with-ai-powered-claims-specialists/)
- [TAC Leadership Exchange Group](https://www.mapconnected.com/3d-flip-book/tac-leadership-exchange-group/)
- [Electronic Recall Communications Survey Feb 2025 MAPconnected Stout](https://www.mapconnected.com/3d-flip-book/electronic-recall-communications-survey-2_2025/)
- [AI-SWLM Think Tank Prospectus | MAPconnected’s AI Service & Warranty Lifecycle Management Think Tank](https://www.mapconnected.com/3d-flip-book/ai-swlm-think-tank-prospectus/)
- [MAPconnected Members Brochure Abbreviated No Pricing](https://www.mapconnected.com/3d-flip-book/members-brochure/)
- [Sponsorship 2026 MyWarrantyNetwork and Service & Warranty Lifecycle Summit](https://www.mapconnected.com/3d-flip-book/sponsorship-2026-mywarrantynetwork-and-service-warranty-lifecycle-summit/)
- [MAPconnected 2024 Summit Rewind – Video Recaps, Session Insights, and Key Takeaways from This Year’s Event.](https://www.mapconnected.com/3d-flip-book/mapconnected-2024-summit-roadmap-2/)
- [AI Service & Warranty Lifecycle Management Think Tank Brochure](https://www.mapconnected.com/3d-flip-book/ai-service-warranty-lifecycle-management-think-tank-brochure/)