American Battery Solutions
Customer Warranty Engineer
Connecting warranty, field-service, diagnostic, telematics and product data to move from “we have a failure” to “we understand what happened and what we should do about it.” Route Cause discussion continues in Field Services Connected Data Xchange Group launch at 2:15 PM.
Phillip Shmaon is a Customer Engineer at American Battery Solutions, where he works at the intersection of battery technology, diagnostics, service, and aftermarket operations. He supports customers on technical applications and challenges while developing aftermarket and remanufacturing programs, expanding service offerings, and helping identify new business opportunities across the battery industry.
Previously, Phillip served as a Technical Services Engineer, specializing in CAN diagnostics, battery-pack troubleshooting, warranty decision support, and technical case management. His work included diagnosing cell-level imbalances, thermal and voltage anomalies, charging faults, and communication issues within high-voltage battery systems, while developing software tools and diagnostic platforms to streamline engineering and service workflows.
Phillip’s earlier experience at Valeo included warranty engineering and systems testing, where he analyzed powertrain warranty returns, investigated failure modes, and supported vehicle-level testing and root-cause analysis. He holds a Bachelor’s degree in Computer Science from Oakland University.
