Vehicle Service & Warranty Lifecycle Roundtable

About the Speaker

Director of Aftersales Dealer and Customer Support

Andrew has held the role of Director of Aftersales Dealer and Customer Support since 2018 and is responsible for Customer Care, Technical Support, Parts & Service Growth and Development, Parts Sales, and Training. His previous responsibilities included Quality, Warranty Adjudication & Claims Support, and Vendor Recovery. Prior to joining Mahindra, Andrew supported Husqvarna Group as Head of Aftersales, Generac as Director of Service.

Andrew graduated from the Virginia Military Institute in 1990 with a Bachelor of Arts in Economics. It is from Andrew’s diverse employment background starting in the Customer Service Division of Ford that provides his extensive knowledge of the industry.

About the Session

Breaking Ground: Mahindra’s Service Communication Platform

  • Improving retention through an integrated support suite for parts, tech support, claims and information
  • Smarter and more accessible mobile application
  • Providing after-sales customer support through scheduled maintenance insights