Vehicle Service & Warranty Lifecycle Roundtable

About the Speaker

Chuck Carman is currently the Director of Training & Warranty Kubota Canada and has worked at Kubota in the Aftersales Service, Training and Warranty for the past 8 years. Chuck is a seasoned automotive executive having spent the past 24 years in the aftersales automotive industry in various roles involving service and training responsibilities.

About the Session

Analytics, Data, and Service: Fuel For Connected Vehicle 

We are at the cusp of a new era in the automotive industry. Vehicles are getting more connected, electrified, automated, and redefined. Leading manufacturers, their suppliers, and channel partners are focused on connectivity and the ecosystem required to support the connected vehicle of today and tomorrow. Connected Vehicle data coupled with AI and ML technologies can enable real-time decisions based on accurate in-service data down to the component level.

During this session, leaders from Kubota, Tavant, and Salesforce will discuss the new opportunities and challenges emerging from connected vehicles and building effective warranty and service strategies that ensure a seamless aftersales service and customer satisfaction.

Key discussion points:

  • The intersection of connectivity, mobility, and sustainability
  • Role of a robust next-gen platform
  • Service transformation at Kubota

Samantha Horton, Senior Business Analyst – Tavant

Scott Mattoon, Director, Industry Advisor – Manufacturing and Automotive – Salesforce

Chuck Carman, Director, Training and Warranty – Kubota Canada