Vehicle Service & Warranty Lifecycle Roundtable

About the Speaker

CEO and General Manager
Mark Miller Subaru

Jeff Miller is the General Manager, Chief Executive Officer, and owner of both Mark Miller Subaru stores which are located in the Salt Lake Valley. Jeff is a 4th Generation Car Dealer who officially began his career in his family’s business in 2003. Jeff received his MBA from the University of Utah in 2010 and his bachelor’s in business from the University of Southern California in 2002. Jeff has served, or is currently serving, as a member of various prestigious corporate boards including Subaru of America’s National Retailer Advisory Board, Subaru of America’s Regional Dealer Advisory Board, the Cox Automotive National Advisory Board, Google’s National Dealer Council, and the National Roadster Advisory Board. Jeff is also very involved with the community and currently serves on the charitable boards of the Community Foundation of Utah and Discovery Gateway Children’s Museum. His volunteer work and his generous philanthropic investments underscore Jeff’s tireless efforts to ensure that the Mark Miller Subaru positively impacts the lives of others in our community. In fact, Mark Miller Subaru, under Jeff’s leadership, has donated nearly $3,000,000.00 to local charity since 2010. In his free time, Jeff enjoys golfing, playing basketball, and spending time with his wife, Deanna, and their three children, Natalie, Caden, and Miles.

About the Session

What are you doing to prepare for the flood of EVs coming out in the market?

  • Changing service plans
  • Changing policy coverage
  • Diagnostics – at the repair facilities, at the manufacturer or supplier
  • Labor time variance
  • Over-the-air vs. in-facility software updates
  • Communication with the customer – new approaches