Vehicle Service & Warranty Lifecycle Roundtable

About the Speaker

VP, Integrated Warranty, Total Cost of Ownership and Uptime

Joe Werth currently serves as Vice President – Uptime, Total Cost of Ownership, and Integrated Warranty, at Navistar Inc. Over his 20+ year career with Navistar, he has lived and worked in China and Brazil, and has served in a progression of roles in the areas of Business Operations, Finance, Strategy, Business Development, and Project Management, including: VP & General Manager, JAC-Navistar Joint Venture; VP, New Product Development, where he was responsible for the launch of Navistar’s newest class 8 vehicle platform and engine; VP, Finance and CFO, Navistar Engine Group; and as CFO, Navistar South America.

He holds a Bachelor of Science degree from The University of Houston, and a Master of Business Administration degree, from The Naveen Jindal School of Management at The University of Texas-Dallas.

About the Session

A Look To the Future At Navistar: Preparing For Integration with Traton

  • Preparing the integration strategy with the new group brands
  • Reaping the combined technology benefits in areas such as electric and autonomous
  • Leveraging best practices in services and warranty
  • Forming new partnerships in purchasing and cost savings

Ready or Not: The Vehicle is Now a High-Tech Gadget

With the emergence of Tech companies in the Vehicle industry, the Customer Experience is changing from Sales to Service. Vehicle enterprises are now adapting, and even competing, in the high-tech, software industry. In this presentation, Ashok will open the discussion on this technology service evolution and then a panel of industry experts will discuss how they are preparing for these Warranty and Service delivery changes and what they see coming in the not-so-distant future.

Key discussion points will include:
• Higher margin revenue opportunities with Subscription Services, Servitization and Product-as-a-Service
• Retooling dealers globally, and service technicians, with the knowledge needed to work with the rapid technology advancements
• How to build stronger customer relationships by leveraging IoT and Connected vehicle data to deliver proactive customer service.