Vehicle Service & Warranty Lifecycle Roundtable

About the Speaker

Senior Business Analyst

Sam is an appreciative and continual student of the manufacturing and warranty industry. She continually dives into a vast array of projects, each of which requires her to understand complex business processes, identifying business, user concerns, and resolving them. To do this, she is often researching manufacturing industry techniques and completing Salesforce related training to realize all possible solutions with high customer satisfaction. Samantha has an innate capability to relate and communicate with both technical and business-related professions.

Before joining Tavant, she worked with a manufacturing company to develop a more seamless warranty process that would help ease user effort and save on warranty reserves. In her free time, she enjoys voluntarily leading yoga classes in her community and walking her dogs. At Tavant, she continues to provide forward-thinking warranty solutions for the manufacturing industry.

About the Session

Analytics, Data, and Service: Fuel For Connected Vehicle
We are at the cusp of a new era in the automotive industry. Vehicles are getting more connected, electrified, automated, and redefined. Leading manufacturers, their suppliers, and channel partners are focused on connectivity and the ecosystem required to support the connected vehicle of today and tomorrow. Connected Vehicle data coupled with AI and ML technologies can enable real-time decisions based on accurate in-service data down to the component level.

During this session, leaders from Kubota, Tavant, and Salesforce will discuss the new opportunities and challenges emerging from connected vehicles and building effective warranty and service strategies that ensure a seamless aftersales service and customer satisfaction.

Key discussion points:

  • The intersection of connectivity, mobility, and sustainability
  • Role of a robust next-gen platform
  • Service transformation at Kubota

Samantha Horton, Senior Business Analyst – Tavant

Scott Mattoon, Director, Industry Advisor – Manufacturing and Automotive – Salesforce

Chuck Carman, Director, Training and Warranty – Kubota Canada