We had our 1st onsite facilitated benchmarking group visit Navistar’s Advanced Technology Center near San Antonio Texas with 7 OEMs (18pp total) last week which included representatives from: BraunAbility – Caterpillar – Cummins – Ford – GM – Navistar – Nissan and moderated by Mike Roberts, MR Insights.
Service Parts Lifecycle Management
NEXT UP! New Benchmarking Opportunities March 21: Turning Warranty Data Into A Continuous Improvement Tool & May 16: Navistar Hosts Parts Return & Supplier Recovery Best-In-Class Processes
Peer-To-Peer Insights: MARCH 21ST Turning Warranty Data Into A Continuous Improvement Tool: Benchmark Round Robin (OE’s and Tier Suppliers) RESERVE YOUR SPOT Upcoming Events: APRIL 19TH Challenges And Costs Of Servicing Electric Vehicle Battery Packs: Featured Business Partner Webinar (open to all) REGISTER NOW Parts Return & Supplier Recovery Facilitated Onsite Club Study: MAY 16THHalf-Day […]
May 16: Parts Return And Supplier Recovery Club Study (Hosted @ Navistar Parts Return & Product Review Center near San Antonio Texas)
https://www.mapconnected.com/wp-content/uploads/May-16th.pngCLICK TO REGISTER 7 OEM Participants: BraunAbility – Caterpillar – Cummins – Ford – GM – Navistar – Nissan Navistar hosted MAPconnected members to their Parts Return and Product Review Center near San Antonio, Texas for a half-day facilitated benchmark session to tour and review their processes. This busy center supports their team to achieve […]
Transparency And Trust: Overcoming Negative Price Perception, an Interview with Art Shaw, CEO of RepairPal
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Enabling The Dealer Network To Optimize Parts, Service & Warranty To Drive Service Profitability: An Interview with Ashok Kartham, Chief Product Officer, Syncron
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May 18: Data Collection Collaboration to Support Parts Return Process Members Club Study 11-12:00pm ET
Open to all OEM & TIER 1 Supplier MAPconnected Members! Come prepared to share best practices that help improve collaboration to get to root cause and corrective action sooner in the parts return process. Potential Discussion Topics: Receiving warranty returns: Should parts be sent directly to supplier or to OEM first? Should suppliers be made […]