SAVE THE DATE: Vehicle Service & Warranty Lifecycle Summit (Oct 20-22, 2025)
Connect. Collaborate. Benchmark.

Tag: Supplier Chain Quality

Featured Session: The essential APQP 3rd Edition and Control Plan 1st Edition manuals. Are you ready?

Session Preview:

Explore the latest updates to the APQP 3rd Edition and the new standalone Control Plan 1st Edition – crucial documents designed to streamline and standardize supplier quality processes for future success. In this session, Scott and Harald will dive into the benefits of these updates and share actionable strategies to ensure seamless implementation within your organization.

This session is essential for OEMs, suppliers, and service providers aiming to stay compliant and competitive in an evolving industry landscape.

What You’ll Learn:

  • Key updates to the APQP 3rd Edition and Control Plan 1st Edition
  • Implementation strategies for seamless integration
  • How these documents will help streamline processes and drive supplier success

Why Attend?

Don’t miss this opportunity to gain valuable insights directly from more industry experts like General Motors and AIAG. Prepare your team and suppliers for the future of quality management.

Register Now and Save $300 Before 10/4/24. Use Discount Code: AIAG300

For more detail on this year’s agenda and speaker lineup, read the full blog post here.

General Motors Hosts: Warranty Claim Processes, Systems & Cost Sharing Club Study & Parts Return Center Tour April 18-19

Join MAPconnected Warranty & Aftercare Services Network for our latest onsite facilitated club study hosted by General Motors at Cole Engineering Center Warren, MI.

GM will offer an overview to the history and their present-day Warranty Claim Processes & Systems along with a tour of GM’s Warranty Parts Center in this exclusive interactive 1.5 day benchmarking event along complete with networking dinner.

Click To Register Here

Thursday, April 18th: Onsite Facilitated Interactive Club Study

9-2:00 pm ET | General Motors Will Explain Their Processes and Expand On Topics Such As:

Life Of A Claim: Flow From Initial Dealer Management System (DMS) Claim Submission | Processing System Procedures, Data and Access Points | Cost-Sharing Procedures And Communication

Cost Sharing/Recovery Process: Definitions, Obligations, and Responsibilities | OWT Process Overview: Identify Spend, Cost-Sharing Rate Discussion Including Parts Review Process, Agreement Execution, and Billing Process | Warranty Data and Cost-Sharing Billing Systems

Warranty Organizational Structure: Roles in Warranty | Cross-Functional Roles & Responsibilities (Purchasing, Engineering, Field Reps, Customer Service)

2-5:00 pm ET | Facilitated Benchmarking Deep Dive Topic Discussions Follow Such As:

Technical Factors | Ordinary & Extraordinary Warranty Costs | Terms & Conditions | Field Actions | IPTV Incidents Per Thousand Vehicles

7-9:00 pm ET | Networking Dinner

Friday, April 19th: Onsite Facilitated Tour & Interactive Club Study

9-12:00 pm ET | We will physically walk the General Motors Warranty Parts Center and observe individual components and parts testing as part of their Warranty Parts Investigation Programs which support their quality and supplier cost-sharing processes.

Your hosts:

Jose Clemente, Supplier Recovery Manager General Motors

Pam Walter, Founder MAPconnected

Mike Roberts, President MR Insights (facilitator)

Click To Register Here

General Motors Hosts: Warranty Claim Processes, Systems & Cost Sharing Club Study April 18-19

Join MAPconnected Warranty & Aftercare Services Network for our latest onsite facilitated club study hosted by General Motors at Cole Engineering Center Warren, MI.

GM will offer an overview to the history and their present-day Warranty Claim Processes & Systems along with a tour of GM’s Warranty Parts Center in this exclusive interactive 1.5 day benchmarking event along complete with networking dinner.

Click To Register Here

Thursday, April 18th: Onsite Facilitated Interactive Club Study

9-2:00 pm ET | General Motors Will Explain Their Processes and Expand On Topics Such As:

Life Of A Claim: Flow From Initial Dealer Management System (DMS) Claim Submission | Processing System Procedures, Data and Access Points | Cost-Sharing Procedures And Communication

Cost Sharing/Recovery Process: Definitions, Obligations, and Responsibilities | OWT Process Overview: Identify Spend, Cost-Sharing Rate Discussion Including Parts Review Process, Agreement Execution, and Billing Process | Warranty Data and Cost-Sharing Billing Systems

Warranty Organizational Structure: Roles in Warranty | Cross-Functional Roles & Responsibilities (Purchasing, Engineering, Field Reps, Customer Service)

2-5:00 pm ET | Facilitated Benchmarking Deep Dive Topic Discussions Follow Such As:

Technical Factors | Ordinary & Extraordinary Warranty Costs | Terms & Conditions | Field Actions | IPTV Incidents Per Thousand Vehicles

7-9:00 pm ET | Networking Dinner

Friday, April 19th: Onsite Facilitated Tour & Interactive Club Study

9-12:00 pm ET | We will physically walk the General Motors Warranty Parts Center and observe individual components and parts testing as part of their Warranty Parts Investigation Programs which support their quality and supplier cost-sharing processes.

Your hosts:

Jose Clemente, Supplier Recovery Manager General Motors

Pam Walter, Founder MAPconnected

Mike Roberts, President MR Insights (facilitator)

Click To Register Here

Supplier/Warranty Recovery (Warranty Cost Sharing) Survey

We would appreciate your input within the attached survey regarding Supplier Warranty Recovery, which may also be called warranty cost sharing. Please fill out the survey by August 18th and receive the full results by August 31st. All answers are confidential.

If this is not your area of expertise, we would appreciate it if you could forward the survey to the appropriate person within your organization.

https://archive2024.mapconnected.com/wp-content/uploads/survey_logo.pngCLICK HERE TO TAKE OUR LATEST SURVEY

NEXT UP! This Tuesday, March 21st 3:00-4:00pm ET

March 21st
Turning Warranty Data Into A Continuous Improvement Tool Benchmark Round Robin (OE’s and Tier Suppliers)

https://www.mapconnected.com/wp-content/uploads/JASON-PAYNE.png

Facilitator: Jason Payne
Former Head of Global Warranty Management, Sensata Technologies and President and CEO, JPSI

May 16: Parts Return And Supplier Recovery Club Study (Hosted @ Navistar Parts Return & Product Review Center near San Antonio Texas)

https://www.mapconnected.com/wp-content/uploads/May-16th.pngCLICK TO REGISTER

7 OEM Participants: BraunAbility – Caterpillar – Cummins – Ford – GM – Navistar – Nissan 

Navistar hosted MAPconnected members to their Parts Return and Product Review Center near San Antonio, Texas for a half-day facilitated benchmark session to tour and review their processes.

This busy center supports their team to achieve recovery goals and processes 40k-50k warranty claims returned from service locations annually. During this informative half-day session you will be able to benchmark your processes as you observe Navistar’s best-in-class warranty systems and processes including:

  • Receipt, handling, and inventorying of returned warranty parts
  • Reviews of Individual Components and Part Testing which supports their quality and supplier recovery processes.
  • A high level review of their overall warranty claim process, including dealer input screens and OEM claim processing

Your Host: Bryan Tracy, Senior Manager Supplier Warranty & Product Review Center – Navistar

Although the visit will focus on Navistar’s processes, you’ll also be able to learn about the processes that other MAPconnected members use in part return and warranty administration. Session is limited to encourage active engagement.

For more information click here

Timeline: Attendees are recommended to fly in May 15th in time for a group dinner. May 16th activities will end following lunch.