Unveiling 2025’s Not To Be Missed Topics

As the Summit grows, MAPconnected remains committed to developing fresh thematic tracks and interactive formats, shaped by the evolving needs of our members and featured business partners.

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2025 Summit Speakers

54 warranty, service and aftercare leaders took part in the 2025 Summit programme across 4 sessions.

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  Supplier Relations Analytics PrincipalPlante MoranOEM-Supplier Relationship Influence On Warranty Performance
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  VP Data Intelligence & AIUpstream
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  Senior PartnerMcKinsey & CompanyFrom Concept to Customer Impact: The AI Transformation of After-Sales Quality
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  Director of Worldwide Automotive Specialist SolutionsAmazon Web Services (AWS)From Concept to Customer Impact: The AI Transformation of After-Sales Quality
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  Head of Sales and Project ManagementDSA SkylyzePreventing Serial Damages At BMW with Agentic AI
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  Former Director Global SupportBRPTransformational Impact: Reimagining CX, Operations & Service Strategy
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  President and Co-FounderTruepic
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  Founder and CEOViaduct95% Of AI Pilots Are Failing: How You Can Succeed
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  CEOCarTechIQThe AI Revolution In Automotive IT: From Buzzword To Breakthrough
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  Global Industry Market Leader, Automotive & Manufacturing PegasystemsArchitecting An Intelligent AI Overlay For Legacy Modernization
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  PublisherWarranty WeekExploring New Impacts On Claims And Warranty Accruals
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  Senior Program ManagerTavantEquipping The Front Line For A Digital Future
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  Electric Vehicle Warranty SpecialistGeneral MotorsWarranty Initiative: Accelerating Claim Decisioning
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  Founder and CEOPinpointPinpoint: Tech That Works As Hard As Technicians Do
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  Director Customer Quality EngineeringBridgestone AmericasDecoding Warranty Terms: Rules, Regulations, and Practical Realities
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  Warranty Operations National ManagerKia USALeadership Roundtables + Feedback Summary
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  Senior Group Manager Dealer Tech SupportHyundai Motor AmericaHyundai’s Preemptive Tech Support Strategy
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  former Global Lifetime Warranty ChiefFord Motor CompanyNext-Gen Warranty – Powered By Connected Tech
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  VP Manufacturer RelationsAclaró AITurning The Warranty Battle Into Profits For Both Sides
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  PartnerMcKinsey & Company
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  Managing DirectorConnected Strategy AdvisorsBridging Silos: Data Flow From Factory To Field
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  Head of AutomotiveReputationMaximizing Customer Lifetime Value Using Feedback and Reputation Management
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  Manager GPSC Warranty PerformanceGeneral MotorsFrom Bolts To Bytes: How SDVs Transform Warranty Responsibility
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  Manager Global Warranty Strategy and OperationsGeneral Motors
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  EV Platform ManagerMidtronicsAccurately Diagnosing EV 12V Batteries: Supporting Warranty Control, Reliability, and Service Efficiency
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  Special Tools & Dealer Equipment Manager General MotorsAccurately Diagnosing EV 12V Batteries: Supporting Warranty Control, Reliability, and Service Efficiency
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  Product Engineering ManagerMagna Seating SystemsProactive Versus Reactive Structured Approach To Warranty Reduction
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  Senior CounselShook Hardy & BaconVehicle Reacquisition: Update on California AB1755
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  Global Warranty ManagerValmont IndustriesTurning Data into Foresight: How Valmont Uses Early Warning to Redefine Warranty and Field Support
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  Vice President, Vehicle Services GroupAdvantage TechnicalHyundai’s Preemptive Tech Support Strategy
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  NA Warranty Coverages Cost Reduction ManagerFord Motor CompanyManaging The Rising Cost Of Vehicle Repairs: A Warranty Perspective
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  Director Warranty Ops. & Tech. AssistanceKia America
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  Senior VP of SalesSyncronFrom Complexity to Confidence: Inside Cummins’ Award-Winning Warranty Transformation
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  Corporate DirectorLaFontaine Automotive GroupMaximizing Customer Lifetime Value Using Feedback and Reputation Management
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  Senior Director Quality & Industrial System Analytics | GDI&AFord Motor Company
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  former Global Warranty Strategy Manager, Ford Motor Company MR Insights
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  Director Warranty & ComplianceNissanSystematic vs. Manual Approach To Claims
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  Head of Data & AITavant
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  Vice President Field Services Xalt Energy Freudenberg e-Power SolutionsBridging Silos: Data Flow From Factory To Field
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  Director Disputes Claims & InvestigationsStoutEmerging Trends In Warranty & Recall
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  Director Field Service & Data Analytics WorkhorseBridging Silos: Data Flow From Factory To Field
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  Director Warranty RecoveryStellantisUnlocking Quality Through Data
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  Enterprise Business ArchitectTavantTurning Data Into Foresight: How Valmont Uses Early Warning To Redefine Warranty And Field Support
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  Director - Global Warranty Systems and IEEW Program CumminsFrom Complexity to Confidence: Inside Cummins’ Award-Winning Warranty Transformation
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  NA Warranty Coverages Cost Reduction ManagerFord Motor CompanyManaging The Rising Cost Of Vehicle Repairs: A Warranty Perspective
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  Director Business Development and SalesRobert BoschBridging Silos: Data Flow From Factory To Field
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  Director Strategy & Marketing | Founder & HostTravers Automotive & RV Group | Inside CVC PodcastBridging Silos: Data Flow From Factory To Field
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  Sr. Director Automotive Warranty & Service Contract AI SolutionsCircuitry.aiBuilding the Future Now for AI in the Warranty Lifecycle: Foundational Building Blocks, Focus Areas, and Use-Case Priorities
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  Of CounselK&L GatesOver-the-Air (OTA) Updates & Regulatory Management
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  Director of Industry PartnershipsTorc RoboticsBridging Silos: Data Flow From Factory To Field
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  Senior Vice President Global Business DevelopmentSedgwickAI Decision-Making in Warranty & Claims: Where Should the Human Stay in the Loop?
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  Rising Star Certified Collision TechnicianNorthwood UniversityEquipping The Front Line For A Digital Future
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  Warranty ManagerKubotaWarranty Initiative: Dealer Relations & Support
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  Chief Marketing OfficerUVeyeAdvancing Warranty Management Through Smarter Service Delivery

2025 Summit Sponsors