About Us - MAPconnected

Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

Warranty Shouldn’t Be So Hard.

Imagine a world where immediate feedback is the norm and best practices are exchanged fluidly. MAPconnected exists to make warranty and aftercare work better — together. We connect warranty and aftercare companies of all sizes to share real-world experiences, jointly tackling issues and discovering smarter ways to work.

Our Mission

We have built and continue to nurture a trusted professional network where leaders in Warranty, Aftersales, Aftercare, and Connected Service Lifecycle can:

Connect with peers facing the same challenges
Collaborate on real-world solutions
Benchmark performance and practices
Take action backed by shared insight

Our give-and-take culture — where members both contribute and gain knowledge — drives smarter decisions, faster improvements, and continuous innovation.

&

Give

Share your expertise and experience

take

Receive valuable insights and learnings

Our Guiding Principals

Unrivaled networking and best practice sharing
100% neutral and unbiased environment
Members contribute to programs and topics
Adherence to professional business conduct and ethics

Open Collaboration

We balance transparent communication with corporate guidelines, encourage diverse perspectives, and actively connect members for meaningful collaboration across the industry.

Trusted Community

Members are united by shared values and a commitment to mutual respect. Trust is built through consistent actions, ethical conduct, and open communication.

Continuous Learning

We stay ahead of emerging trends, tech and processes, through events, forums, surveys, and peer exchanges, creating a dynamic environment where learning never stops.

Actionable Insights

Member-driven agendas, surveys, and curated content deliver precise, relevant insights, empowering participants to implement solutions that produce tangible results quickly.

Leverage these benefits – join today!

Meet the Team Driving the Network

Pam Walter — Founder & Visionary

Pam’s belief in the power of shared knowledge and peer collaboration is the foundation of MAPconnected. Her leadership brings together industry experts and innovators to solve real challenges in warranty and service.

Industry Experts & Collaborators

Pam is joined by seasoned professionals whose experience guides our agenda, ensures relevance to member needs, and strengthens connections across the warranty ecosystem

Our experts keep MAPconnected at the forefront of industry trends, creating sessions, workshops, and resources that address real-world needs. They also foster meaningful connections, building a collaborative environment for knowledge sharing and problem-solving.

Ready to Join the Movement?

Whether you’re looking to connect and learn with peers, benchmark key performance areas, or access tools and insight year-round, MAPconnected delivers a connected experience grounded in collaboration and real problem solving.

Connect. Collaborate. Benchmark.
Let’s make warranty better — together.

Explore, Subscribe
& Ask Questions

Whether you’re looking to improve warranty performance, explore AI-driven service strategies, benchmark processes, or expand your professional network, MAPconnected is here to help.

We encourage you to explore our ecosystem, including MyWarrantyNetwork, Leadership Xchange Groups, the Service & Warranty Lifecycle Summit, Survey & Study Services, and the AI-Service Warranty Lifecycle Management (AI-SWLM) Think Tank. These programs connect OEMs, suppliers, dealers, distributors, technology providers, and industry experts to share best practices, benchmark performance, and drive continuous improvement across the warranty, service, quality, and aftercare lifecycle.

We’re here to help—share your feedback & questions anytime and a member of our team will respond promptly!