Service & Warranty Lifecycle Summit Series 2026

SERVICE & WARRANTY
LIFECYCLE SUMMIT 2026

October 19-21

20-21 | Leadership Summit & Roundtables

19 | Workshops & Dinner

Westin Southfield Detroit

Analytics, Data and Service: Fueling a Smarter Customer-First World

Optimize data. Accelerate decisions. Elevate service. Join industry leaders to explore transformative strategies, breakthrough analytics, and real-world applications that move the needle—where customer focus meets operational excellence.

The Must Attend Summit To Transform Your Aftermarket & Aftercare Services Roadmap

Attendees

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Designed By Warranty Leaders For Warranty Leaders

Unlock Industry Insights & Accelerate Your Goals

MAPconnected’s Summit brings together the Warranty & Aftercare Services Value Chain, serving as the premier annual forum for exchanging best practices to reduce costs, enhance customer satisfaction, and drive continuous improvement.

Explore real-world case studies on data integration, predictive analytics, and AI-powered solutions, uncovering proven strategies that minimize friction and elevate product quality. Network with 200+ industry peers, gaining actionable insights and innovative strategies to strengthen your warranty lifecycle roadmap

Agenda Highlights

Warranty Improvement Initiatives
Technical Assistance Center Tools & Processes
Field Service & Dealer Training
Quality Management & Root Quase Identification
Recall & Customer Campaigns
AI & Predictive Analytics
Warranty Metrics & Auditing
Telematics & Diagnostics
Connected Fleets Tech & Uptime
Legal & Regulatory Compliance
Financial & Insurance Products

Summit Feedback

Overall Summit Quality - 4.8 / 5

Relevance - 4.4 / 5

Topic Variety - 4.6 / 5

Speaker Performance - 4.3 / 5

MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.

Director Customer Quality Engineering

Bridgestone

A highly valuable, insight-rich event. I made meaningful connections with OEMs and vendors, gained a forward-looking industry perspective, and walked away with practical AI ideas already shared with leadership. A fantastic gathering of key warranty industry players.

Engineering Manager

Magna Seating

One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.

VP Manufacturer Relations

Aclaró AI

MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.

Director Global Warranty Systems

Cummins

The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.

Chief Operations Officer

Bozard Ford Lincoln

Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.

Lead Product Engineer

Magna Seating

Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!

Casandra Tessitore Sensata

This was my first warranty summit in my eight years in the field, and it was eye‑opening. I’d searched for something like this early in my career and never found anything comparable. Hearing speakers voice the same ideas, concerns, and roadblocks I’ve faced made me realize I’m not alone in these challenges. I’ll definitely be back for future summits and am excited to join the working groups.

Global Warranty Manager

Valmont Industries

Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!

Supplier Warranty Recovery Manager

Cummins

Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.

Warranty Program Manager & 3pp team!

Volvo & Mack Trucks

The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers.

Global Quality Engineering

General Motors

One of the benefits of being a Gold Member is the steady trickle of information throughout the year.

Aftersales Data Manager

BraunAbility

All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...

Executive Director - Global Warranty Quality

Cummings

... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...

Manager, GPSC Warranty Performance

General Motors

MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.

Quality Manager Technical Center

Sogefi

I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.

Sr. Program Manager, Quality Products & Services

AIAG

Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!

Senior Warranty Manager

Nissan

The TAC Xchange has been one of the most useful forums I’ve joined—candid discussions on diagnostics gaps, scan‑tool data, prior‑approval decisions, and verifying TAC guidance truly resolves concerns.

Senior Group Manager Dealer Tech Support

Hyundai

"MAPconnected’s Service and Warranty Summit speakers' provide great best practices and forward looking insights to improve not only the efficiency and accuracy of adjudicating warranty claims but also identifying defects to improve vehicle safety."

Director – Disputes, Claims, & Investigations Stout

2026’s Evolving Agenda At A Glance

As the Summit grows, MAPconnected remains committed to developing fresh thematic tracks and interactive formats, shaped by the evolving needs of our members and featured business partners.

Leadership Summit: Powering Your Service & Warranty Roadmap

10/20 & 21

Smarter Quality & Supplier Ecosystems
Tech-Driven Connected Customer Care
AI-Enhanced Service Lifecycle Strategies
Data-Led Quality & Cost Optimizations
Streamlined Dealer & Field Service Performance
Boosting Dealer Profitability Through Smarter Parts & Service
Next-Gen Warranty: Automated. Innovative. Ready.

Xchange Group Meetups:

AI-Service Warranty Lifecycle Managment (AI-SWLM) Think Tank Initiatives:

Roundtables & Tech Challenge Activities

10/21

Recall, Customer Campaigns & Legal Roundtable

Technical & Field Services Roundtable

Field Service Operations
Guided Diagnostics: Pros And Cons
Cutting-Edge Diagnostic Equipment & Technologies
Technical Publications, Creation And Utilization
Service Labor Times Development & Trends
OTA’s Impact Discussions

Workshop & VIP Dinner

10/19 2-5:00 and 6-9:00

Streamlining Warranty Approvals: Are You Spending More Than You Are Saving?

Interactive mapping of your business approval challenges
Explore technology options that are surprisingly inexpensive and adaptable to your business
Stop dragging down technician efficiency with administrative tasks
Get the correct business answer efficiently and without rework – Ford examples
Develop a plan, launch, evaluate, optimize, and expand

Exclusive VIP Dinner for Speakers, Sponsors & Special Guests!

Celebrate a year of progress with the AI-SWLM Think Tank community. Connect with peers, explore AI-driven service and warranty innovations, and meet the tech leaders shaping the future.

Evening Highlights: Shark Tank Pitches | Audience Judging | Networking & Dinner

Tickets purchased separately

Tech Expo Exhibitors - Sponsors

10/19 – 21

Expand Your Professional Brand With Direct Access To Warranty Chain, Engineering, Technical Services, Customer Care, Aftersales And Aftercare Executives By Showcasing Your Thought Leadership & Technology Capabilities In The Following Areas:

Warranty & Supply Chain Solutions
Data Analytics
Telematics Connectivity
AI
VR
EV Services & Solutions
Technical Aides, Diagnostics
Training & Outsourcing
Fleet & Connected Car Tech

Key Voices From 2025: Thought Leadership At It's Best!

Kia America

Director Warranty Ops. & Tech. Assistance

Valmont Industries

Global Warranty Manager

Stellantis

Global Supplier Quality Process & Methods Director

Ford Motor Company

Global Lifetime Warranty Chief

Bridgestone Americas

Global Lifetime Warranty Chief

Bridgestone Americas

Global Lifetime Warranty Chief

Workhorse

Director Field Service & Data Analytics

Nissan

Director Warranty & Compliance

Magna Seating Systems

Product Engineering Manager

Hyundai Motor America

Senior Group Manager Dealer Tech Support

Robert Bosch

Director Business Development and Sales

General Motors

Manager GPSC Warranty Performance

Kubota

Warranty Manager

Leading OEMs, Component Manufacturers & Aftermarket Suppliers, and their Network of Retailers, Dealers and Aftercare Services & Technology Providers.

Who You’ll Meet There

Key Job Titles

Warranty (Factory & Extended): Strategy | Ops | Claims | Parts Return
Finance: Accruals | Audits | Analytics
Purchasing: Supply Chain | Supplier Cost Sharing
Data & Analytics: Systems | Support | Analysts
Fleets: Uptime | Telematics & Connectivity | Dealer Network
Technical: Field Services | Dealer Administration | EV Services | Training
Customer: Recalls | Safety | Campaigns | Customer Service
Dealer: Aftersales | Aftercare Services | Reporting | Publications | Training
Quality: Manufacturing | Engineering
Marketing: Customer Experience | Product Design
Legal: Regulatory | Compliance | Administration
Legal: Regulatory | Compliance | Administration
Insurance & Financial Products

Why is Service and Warranty Lifecycle Summit a Must-Attend?

MAPconnected's interactive engagement and networking opportunities

Connect

In-depth discussions across full Warranty Lifecycle filled with Best Practice Presentations & Fireside Chats

Collaborate

Working together through Roundtables to enhance and streamline warranty and aftercare end-to-end experiences

Benchmark

Exchange latest technology and data usage processes during interactive workshops.

Download The Summit Brochure Now!

Inquire About 2026 Sponsor Possibilities!

current and past sponsors

MAPconnected is a Hub of Collaboration and Knowledge exchange

Unlock New Ideas & Expertise

Uniquely designed to engage every link in the Service and Warranty Lifecycle chain.

Warranty Strategy

Tech & AI

Connected Customer Care

Quality & Engineering

Data Analytics

Supply Chain & Manufacturing

EV Aftersales & Services

Dealer Field Services

Cost Control & Auditing

Unmatched in its ability to connect industry leaders and drive performance benchmarking.

Days

Hours

Minutes

Seconds

Save Ahead Up to 40% Ticket Discounts End May 17th!

Hotel Info

Summit Hotel: Westin Southfield Detroit

Uniquely designed to engage every link in the Service and Warranty Lifecycle chain.

1500 Town Center, Southfield, MI 48075

SERVICE & WARRANTY LIFECYCLE SUMMIT 2026

Designed By Warranty Leaders For Warranty Leaders

Really enjoyed the conference and the way the tables/booths are set out in the breezeway and not stuck in a separate room, it felt very natural for people to come and walk up to us.

Thank you for hosting such a great event. I was able to meet many people where partnership opportunities for Amber exist and are just great folks. I hope to attend again next year.

MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.

This is going to be something that we’re going to do for years to come.

A highly valuable, insight-rich event. I made meaningful connections with OEMs and vendors, gained a forward-looking industry perspective, and walked away with practical AI ideas already shared with leadership. A fantastic gathering of key warranty industry players.

One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.

MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.

The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.

First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people. Good cross section of support for our warranty needs.

MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers

Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!

Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!

I just wanted to take a minute to thank you for all the help and support leading into and during the conference. It was a fantastic event with lots of great insights, learnings, and industry connections.

Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.

The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers.

One of the benefits of being a Gold Member is the steady trickle of information throughout the year.

One of the things the conference does really well - its a great collection of speakers and wonderful topics.

There are many conferences to which I am invited each year. The MAPconnected Warranty Conference is the one I never want to miss. I always come back with new innovative ideas that I can implement.

Sponsoring MAPconnected each year is a no-brainer featuring a unique convergence of industry leaders, innovative practitioners, and cutting-edge technology vendors—all under one roof. It completely aligns with our commitment to the automotive industry.

MAPconnected is creating conversations that never existed before. In 25+ years supporting OEM tech lines, I’ve never seen an opportunity like this—bringing people together, sparking real discussions, and deepening industry understanding.

I am thrilled to not only be attending the MAPconnected Summit for the first time but honored to be able to present to such an astute group of colleagues. I highly recommend this summit to anyone who wants to make connections, gain knowledge, and be inspired!

Great environment to share and learn from others in the industry – real problems – real solutions!

The intimate setting of the Annual Summit, allowed for more meaningful interactions compared to larger trade shows. Click video.

MAPconnected’s Service and Warranty Summit speakers' provide great best practices and forward looking insights to improve not only the efficiency and accuracy of adjudicating warranty claims but also identifying defects to improve vehicle safety.

All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...

... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...

MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.

I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.

This was an extremely informative event that I highly recommend to anyone in the Warranty, Aftercare and Fixed Operations sectors.

Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!

We sponsor this incredible event based on our commitment to help reduce warranty spend for the motor vehicle industry through educating the industry about our EV battery solutions. Click video.

The TAC Xchange has been one of the most useful forums I’ve joined—candid discussions on diagnostics gaps, scan‑tool data, prior‑approval decisions, and verifying TAC guidance truly resolves concerns.

The event was well organized with great topics and the occasional interjection of humor. An excellent representation of auto manufacturers, suppliers, and dealerships.

Thanks so much Pam!! We genuinely LOVED it, start to finish. We wanna go bigger next year… any thoughts on how can we do that? Just sharing the excitement and motivation. Great planning, operations, flawless execution...

"MAPconnected’s Service and Warranty Summit speakers' provide great best practices and forward looking insights to improve not only the efficiency and accuracy of adjudicating warranty claims but also identifying defects to improve vehicle safety."

Key Voices From 2025: Thought Leadership At It's Best!

Who You’ll Meet There

current and past sponsors

MAPconnected is a Hub of Collaboration and Knowledge exchange

Warranty Strategy

Tech & AI

Connected Customer Care

Quality & Engineering

Data Analytics

Supply Chain & Manufacturing

EV Aftersales & Services

Dealer Field Services

Cost Control & Auditing

Get the Summit Brochure!

SERVICE & WARRANTY
LIFECYCLE SUMMIT 2026