Vehicle Service and Warranty LifecycleRoundtable
Meet the 35+ Speakers

Click on the speaker pictures for their biography and session overview.

Interested in speaking at the next edition? Then reach out here.

Designed by Warranty Chain Executives

2 business-critical days featuring an unrivaled, engaging experience covering:

Warranty & Quality Management

Technical & Field Service Operations

Service Plans & Parts

Connected Customer Care & Recall

Join us in Dearborn, MI

The Dearborn Inn, A Marriott Hotel

Built in 1931 on the former grounds of the Ford Motor Company, The Dearborn Inn, A Marriott Hotel is a historic destination amid celebrated attractions including the Henry Ford Museum, Greenfield Village and Automotive Hall of Fame. Surrounded by 23 lush landscaped acres, this stately hotel inspires effortless relaxation with elegant rooms and suites, two Colonial lodges and five homes.

MAPconnected offers room rates at the Dearborn Inn, A Marriott Hotel at a discounted rate of $159 per night plus state and local taxes. Please note that after September 20th rooms and rates are subject to availability.

Book your room reservation here.

We look forward to being able to gather together for in-person events again. However, in the unlikely event that travel is constrained or your personal circumstances do not allow for travel, we have arranged for the event to also be available as a virtual experience so that you can view from the safety of your home or office. Secure your ticket today knowing that your safety is our top priority.

Sponsors
Media Partners

Strengthening Your Roadmap in a Customer-First Connected World

The vehicle industry has undergone dramatic changes due to sweeping disruptions and changing consumer behavior which have accelerated companies to revisit their processes. Don’t miss this powerful gathering of recognized vehicle OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers collaborating to improve and innovate their warranty and aftercare end-to-end experiences to stay one step ahead of the curve.

Why attend?

  • Differentiate your brand by using warranty to build better customer experiences
  • Discuss warranty of the future and global trends in a neutral environment
  • Increase Aftermarket service revenues and uptake using new tools and techniques for extended warranty, service contracts, claims processing and recalls
  • Enable cost competitiveness and simplify warranty processes
  • Transform service and support functions to prepare for enhanced quantity and quality across warranty chain lifecycle
  • Hear best practices of managing warranty risk management including pros and cons of options such as outsourcing and over-the-air updates
  • Participate in small industry-specific benchmarking discussions by job function

Come away with invaluable learnings and tools that will reduce costs and friction and lead to enhanced product quality, brand loyalty and customer satisfaction.

MAPconnected’s roundtable will provide unrivaled industry perspectives through strategic roundtable discussions, valuable peer connections and real-business cases that will streamline and strengthen your Warranty Lifecycle Roadmap.

Leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.

  • Warranty / Extended Warranty Chain
  • Engineering & Quality
  • Customer Care & Service
  • Recall
  • Technical & Field Services
  • Aftersales / Aftermarket
  • Supplier Parts Market
  • Supply Chain / Supplier Quality
  • Dealer Services
  • Manufacturing Sites: Quality / Operations
  • Service Operations / Fixed Ops
  • Marketing / Customer Experience / CX

No, but when you reserve your roundtable ticket this year, we are giving you free membership until the end of 2021!

MAPconnected is a growing network of motor vehicle executives responsible for the design and execution of Warranty, Recall, Aftersales, Quality, Engineering, Technical Services, and Customer Care Management and Support Services.

MAPconnected members benefit from peer-to-peer trusted conversations through coordinated benchmarking events and direct access in the members-only discussion forum 24-7 providing unrivaled industry perspectives, valuable data and rich connections to forge lasting relationships.

  • Exclusive online access to the MAPconnected members-only forum
  • Quarterly job function and topic specific benchmark events
  • MAPconnected engagement tools providing instant feedback to questions and ideas
  • Inclusion in facilitated club studies and survey exercises
  • Members united at the end-of-year MAPconnected Vehicle Service & Warranty Lifecycle Roundtable
  • Customized training and survey design services
  • Access to the official MAPconnected Business Resources and Member Directory

Connect

Live Music
Engaging Networking Opportunities
35+ Speakers
View the lineup

Collaborate

Interactive Workshops

Benchmark

Live Music
High-Quality Content Agenda