Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

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The Members Hub:

Modern Peer Forum – Real Insights – Private Chat – No Travel

Our always-on, year-round members hub where the community connects through forums, benchmarking groups, marketplace access, and collaboration tools — powered by MAPconnected’s dynamic engagement environment.

The Marketplace:

Curated Network – Vetted Partners – End-To-End Support

Find and engage trusted partners — from warranty services and quality analysis to supply chain and parts return support — all vetted for your needs.

Why Do It Alone?

Focused Discussions – Tangible Results – Built Around Your Priorities

What Members Get:

🧑‍🤝‍🧑 MyWarrantyNetwork (Members-Only Hub)

  • 1:1 Member Messaging & Forum Threads access
  • Crowd-sourced best practices and benchmarking insight
  • Direct engagement with industry peers across OEMs, suppliers, and service providers

📊 Benchmarking & Leadership Xchange Groups

  • Facilitated peer groups focused on specific roles and challenges
  • Virtual and in-person sessions designed around member priorities
  • Comparative insight without competitive risk

🎓 Learning & Events

  • Monthly virtual round robins and Sponsor Showcases
  • AI-SWLM Think Tank sessions & use cases and roadmaps
  • Club studies and deep-dive discussions
  • Annual Service & Warranty Lifecycle Summit

🛠 Practical, Actionable Insight

  • Member-driven agendas
  • Surveys, polls, and real-world case discussions
  • Tools and takeaways you can apply immediately

Plus

🎟 Prepaid Tickets: Service & Warranty Lifecycle Summit (Oct 19–21, Detroit)

🔄 Quarterly “Member Huddles”

🎥 Full Access to Summit Recordings & Presentation Archives

📘 Member-Only Reports & Insights from Aggregated Benchmarking Data

🪶 Priority Speaking, Referrals, Networking & Collaborative Opportunities

2026 Leadership Xchange Groups Now Forming!

Member Driven Agendas – 4x/year virtual meetups + at Summit

Xchange Groups | Events Calendar | Member Brochures

New Xchange Groups:

  • TAC Tech Assistance Centers
  • Parts Return & Quality Analysis
  • Recall, Legal & Compliance
  • Purchasing & Supplier Cost Sharing
  • Warranty Administration
  • Finance & Insurance Products
  • New Group Forming: Field Services Connected Data

Membership

Let’s Get You Plugged In

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Warranty, Recall, Aftersales, Technical Services, Customer Care & Support Services Professionals

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Frequently Asked Questions

Straight From The Source…….

Click To Full Testimonials & Event Gallery

"Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!"

Senior Warranty Manager

Nissan

"I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years."

Sr. Program Manager, Quality Products & Services

AIAG

"Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!"

Global Quality Director

Sensata

"MAPconnected’s Service and Warranty Summit speakers' provide great best practices and forward looking insights to improve not only the efficiency and accuracy of adjudicating warranty claims but also identifying defects to improve vehicle safety."

Director – Disputes, Claims, & Investigations

Stout

"MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video."

Director Customer Quality Engineering

Bridgestone

Video Testimonial

"There are many conferences to which I am invited each year. The MAPconnected Warranty Conference is the one I never want to miss. I always come back with new innovative ideas that I can implement."

President

WD3 Automotive

"All of the innovation we’ve carried out at Cummins in Warranty has come from these connections..."

Executive Director - Global Warranty Quality

Cummings

"I am thrilled to not only be attending the MAPconnected Summit for the first time but honored to be able to present to such an astute group of colleagues. I highly recommend this summit to anyone who wants to make connections, gain knowledge, and be inspired!"

Warranty Manager

Peterbilt Motors

"Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!"

Supplier Warranty Recovery Manager

Cummins

"A highly valuable, insight-rich event. I made meaningful connections with OEMs and vendors, gained a forward-looking industry perspective, and walked away with practical AI ideas already shared with leadership. A fantastic gathering of key warranty industry players."

Engineering Manager

Magna Seating

"One of the things the conference does really well - its a great collection of speakers and wonderful topics."

President

MR Insights

Video Testimonial

"This was an extremely informative event that I highly recommend to anyone in the Warranty, Aftercare and Fixed Operations sectors."

Warranty Operations Director & 5pp team!

MSX International

"MAPconnected is creating conversations that never existed before. In 25+ years supporting OEM tech lines, I’ve never seen an opportunity like this—bringing people together, sparking real discussions, and deepening industry understanding."

Vice President Vehicle Services Group

Advantage Technical

Video Testimonial

"... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices..."

Manager, GPSC Warranty Performance

General Motors

Video Testimonial

"The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers."

Global Quality Engineering

General Motors

"One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event."

VP Manufacturer Relations

Aclaró AI

"Sponsoring MAPconnected each year is a no-brainer featuring a unique convergence of industry leaders, innovative practitioners, and cutting-edge technology vendors—all under one roof. It completely aligns with our commitment to the automotive industry."

Marketing Director

Tavant

Video Testimonial

"Great environment to share and learn from others in the industry – real problems – real solutions!"

Director of Warranty

Kenworth Truck

"First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people. Good cross section of support for our warranty needs."

Sensata Technologies

Quality Director & 4pp team!

"This is going to be something that we’re going to do for years to come."

Director Global Business Solutions

Tweddle Group

Video Testimonial

"MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video."

Quality Manager Technical Center

Sogefi

Video Testimonial

"MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers"

Warranty Performance Manager

General Motors

"MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement."

Director Global Warranty Systems

Cummins

"We sponsor this incredible event based on our commitment to help reduce warranty spend for the motor vehicle industry through educating the industry about our EV battery solutions. Click video."

Director of Global Marketing

Midtronics

Video Testimonial

"The intimate setting of the Annual Summit, allowed for more meaningful interactions compared to larger trade shows. Click video."

Business Development Director

GGS Information Services

Video Testimonial

"This was my first warranty summit in my eight years in the field, and it was eye‑opening. I’d searched for something like this early in my career and never found anything comparable. Hearing speakers voice the same ideas, concerns, and roadblocks I’ve faced made me realize I’m not alone in these challenges. I’ll definitely be back for future summits and am excited to join the working groups."

Global Warranty Manager

Valmont Industries

"The event was well organized with great topics and the occasional interjection of humor. An excellent representation of auto manufacturers, suppliers, and dealerships."

Warranty Systems Integration Specialist

Ford Motor Company

"Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend."

Lead Product Engineer

Magna Seating

"Really enjoyed the conference and the way the tables/booths are set out in the breezeway and not stuck in a separate room, it felt very natural for people to come and walk up to us."

Business Architect

Tavant

"Great conference, tremendous takeaways and learnings regarding what my direct peers are doing."

Warranty Program Manager & 3pp team!

Volvo & Mack Trucks

"I just wanted to take a minute to thank you for all the help and support leading into and during the conference. It was a fantastic event with lots of great insights, learnings, and industry connections."

Senior Solutions Engineer

Agolo

"The TAC Xchange has been one of the most useful forums I’ve joined—candid discussions on diagnostics gaps, scan‑tool data, prior‑approval decisions, and verifying TAC guidance truly resolves concerns."

Senior Group Manager Dealer Tech Support

Hyundai

"Thank you for hosting such a great event. I was able to meet many people where partnership opportunities for Amber exist and are just great folks. I hope to attend again next year."

Co-Founder

Amber Technologies

"Thanks so much Pam!! We genuinely LOVED it, start to finish. We wanna go bigger next year… any thoughts on how can we do that? Just sharing the excitement and motivation. Great planning, operations, flawless execution..."

Vice President Business Development

Upstream

Upstream-logo

"The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together."

Chief Operations Officer

Bozard Ford Lincoln

Video Testimonial

"One of the benefits of being a Gold Member is the steady trickle of information throughout the year."

Aftersales Data Manager

BraunAbility

Video Testimonial
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