Your 24/7 Community for Warranty & Aftercare Service Leaders

Start Today – Activate The Tools You Need

The Members Hub:

Modern Peer Forum – Real Insights – Private Chat – No Travel

Our always-on, year-round members hub where the community connects through forums, benchmarking groups, marketplace access, and collaboration tools — powered by MAPconnected’s dynamic engagement environment.

The Marketplace:

Curated Network – Vetted Partners – End-To-End Support

Find and engage trusted partners — from warranty services and quality analysis to supply chain and parts return support — all vetted for your needs.

Why Do It Alone?

Focused Discussions – Tangible Results – Built Around Your Priorities

What Members Get:

🧑‍🤝‍🧑 MyWarrantyNetwork (Members-Only Hub)

  • 1:1 Member Messaging & Forum Threads access
  • Crowd-sourced best practices and benchmarking insight
  • Direct engagement with industry peers across OEMs, suppliers, and service providers

📊 Benchmarking & Leadership Xchange Groups

  • Facilitated peer groups focused on specific roles and challenges
  • Virtual and in-person sessions designed around member priorities
  • Comparative insight without competitive risk

🎓 Learning & Events

  • Monthly virtual round robins and Sponsor Showcases
  • AI-SWLM Think Tank sessions & use cases and roadmaps
  • Club studies and deep-dive discussions
  • Annual Service & Warranty Lifecycle Summit

🛠 Practical, Actionable Insight

  • Member-driven agendas
  • Surveys, polls, and real-world case discussions
  • Tools and takeaways you can apply immediately

Plus:

🎟 Prepaid Tickets: Service & Warranty Lifecycle Summit (Oct 19–21, Detroit)

🔄 Quarterly “Member Huddles”

🎥 Full Access to Summit Recordings & Presentation Archives

📘 Member-Only Reports & Insights from Aggregated Benchmarking Data

🪶 Priority Speaking, Referrals, Networking & Collaborative Opportunities


2026 Leadership Xchange Groups Now Forming!

Member Driven Agendas – 4x/year virtual meetups + at Summit

New Xchange Groups:

🔸Warranty Administration

🔸Purchasing & Supplier Cost Sharing

🔸Parts Return & Quality Analysis

🔸Field Services & Tech Tools

🔸Recall, Legal & Compliance

🔸Finance & Insurance Products

Accepting New Members:

🔸TAC Technical Assistance Centers Xchange Group

Network With Current Companies: Ford, Hyundai, Hyundai Canada, Kia, Toyota, Bridgestone

Membership

Let’s Get You Plugged In

    Are you interested to become…  

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MEMBER

Warranty, Recall, Aftersales, Technical Services, Customer Care & Support Services Professionals

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Straight From The Source…….

  • Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.
  • Great environment to share and learn from others in the industry – real problems – real solutions!
  • There are many conferences to which I am invited each year. The MAPconnected Warranty Conference is the one I never want to miss. I always come back with new innovative ideas that I can implement.
  • MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.
  • MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.
  • Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!
  • Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!
  • MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.
  • A highly valuable, insight-rich event. I made meaningful connections with OEMs and vendors, gained a forward-looking industry perspective, and walked away with practical AI ideas already shared with leadership. A fantastic gathering of key warranty industry players.
  • This was an extremely informative event that I highly recommend to anyone in the Warranty, Aftercare and Fixed Operations sectors.
  • One of the things the conference does really well - its a great collection of speakers and wonderful topics.
  • The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers.
  • The event was well organized with great topics and the occasional interjection of humor. An excellent representation of auto manufacturers, suppliers, and dealerships.
  • I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.
  • This is going to be something that we’re going to do for years to come.