Your 24/7 Community for Warranty & Aftercare Service Leaders

Start Today – Activate The Tools You Need

The Members Hub:

Modern Peer Forum – Real Insights – Private Chat – No Travel

Our always-on, year-round members hub where the community connects through forums, benchmarking groups, marketplace access, and collaboration tools — powered by MAPconnected’s dynamic engagement environment.

The Marketplace:

Curated Network – Vetted Partners – End-To-End Support

Find and engage trusted partners — from warranty services and quality analysis to supply chain and parts return support — all vetted for your needs.

Why Do It Alone?

Focused Discussions – Tangible Results – Built Around Your Priorities

What Members Get:

🧑‍🤝‍🧑 MyWarrantyNetwork (Members-Only Hub)

  • 1:1 Member Messaging & Forum Threads access
  • Crowd-sourced best practices and benchmarking insight
  • Direct engagement with industry peers across OEMs, suppliers, and service providers

📊 Benchmarking & Leadership Xchange Groups

  • Facilitated peer groups focused on specific roles and challenges
  • Virtual and in-person sessions designed around member priorities
  • Comparative insight without competitive risk

🎓 Learning & Events

  • Monthly virtual round robins and Sponsor Showcases
  • AI-SWLM Think Tank sessions & use cases and roadmaps
  • Club studies and deep-dive discussions
  • Annual Service & Warranty Lifecycle Summit

🛠 Practical, Actionable Insight

  • Member-driven agendas
  • Surveys, polls, and real-world case discussions
  • Tools and takeaways you can apply immediately

Plus:

🎟 Prepaid Tickets: Service & Warranty Lifecycle Summit (Oct 19–21, Detroit)

🔄 Quarterly “Member Huddles”

🎥 Full Access to Summit Recordings & Presentation Archives

📘 Member-Only Reports & Insights from Aggregated Benchmarking Data

🪶 Priority Speaking, Referrals, Networking & Collaborative Opportunities


2026 Leadership Xchange Groups Now Forming!

Member Driven Agendas – 4x/year virtual meetups + at Summit

New Xchange Groups:

🔸Warranty Administration

🔸Purchasing & Supplier Cost Sharing

🔸Parts Return & Quality Analysis

🔸Field Services & Tech Tools

🔸Recall, Legal & Compliance

🔸Finance & Insurance Products

Accepting New Members:

🔸TAC Technical Assistance Centers Xchange Group

Network With Current Companies: Ford, Hyundai, Hyundai Canada, Kia, Toyota, Bridgestone

Membership

Let’s Get You Plugged In

    Are you interested to become…  

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MEMBER

Warranty, Recall, Aftersales, Technical Services, Customer Care & Support Services Professionals

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MARKETPLACE SPONSOR

Connect & Elevate Your Brand Through Our Curated Network of Professionals

Straight From The Source…….

  • MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.
  • The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.
  • MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.
  • Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!
  • I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.
  • Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!
  • One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.
  • Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.
  • Great environment to share and learn from others in the industry – real problems – real solutions!
  • Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!
  • MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.
  • There are many conferences to which I am invited each year. The MAPconnected Warranty Conference is the one I never want to miss. I always come back with new innovative ideas that I can implement.
  • One of the benefits of being a Gold Member is the steady trickle of information throughout the year.
  • All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...
  • One of the things the conference does really well - its a great collection of speakers and wonderful topics.