TAC Leadership Xchange Group: Advancing Diagnostics, Governance, and Performance Benchmarking
Across industries, TAC effectiveness is increasingly defined not just by responsiveness, but by resolution quality, data integration, governance clarity, and downstream impact on dealers and field teams. You are not going to want to miss the next TAC virtual meetup…. Reserve your spot here now **Not a member? Take a test drive for just $295.00 […]
Warranty Management Study 2026
The 2026 Warranty Management Study delivers benchmarking across 30+ OEMs, revealing how claims processes, workflows, and system design impact warranty performance across industries.
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Warranty Management Study 2026
The 2026 Warranty Management Study delivers benchmarking across 30+ OEMs, revealing how claims processes, workflows, and system design impact warranty performance across industries.
MAPconnected Launches Parts & Quality Analysis Xchange Group
To advance OEM Benchmarking on Returns, Root Cause, and Supplier Accountability February session hosted by former Stellantis quality and supply chain operations executive MAPconnected has announced the launch of the Parts & Quality Analysis Xchange Group, a new OEM-only executive peer benchmarking forum designed to help automotive manufacturers improve parts return strategy, accelerate root cause […]
Quality is a long game, not a spreadsheet
In a recent conversation with Jennifer Jones, Global Lifetime Warranty Chief at Ford Motor Company at Service & Warranty Lifecycle Summit, we explored how Ford is redefining the way it thinks about warranty and quality. Rather than focusing on warranty spend, Jennifer described a strategic shift toward lifetime quality—improving product reliability from the start and […]
MyWarrantyNetwork Connect 01
January 22, 2026 Newsletter: Save the Dates! Our member-driven Leadership Xchange Groups focused on executive-level Service Warranty Lifecycle Management benchmarking are launched!
Survey & Study Services
Powered by Member Insights MAPconnected’s Survey and Study Services deliver objective, real-world insight into how processes, systems, and policies perform across OEMs, suppliers, and dealers. Through MyWarrantyNetwork members insights, we combine structured surveys, peer benchmarks, and practitioner input to reveal what’s working, where friction exists, and how organizations compare. Drawing on insights from MAPconnected members, […]
You’ve been waiting… the official roll-out of the Leadership Xchange Groups starts now!
🎉Year 6 Begins With A Bang! 🎉 Members have been asking for deeper, more targeted benchmarking around strategy, governance, and enterprise‑level impact—and that’s exactly what we’re bringing forward. Our Leadership Xchange Groups are built to become fully member‑driven, giving you the space to shape the agenda and dive into the topics that matter most to […]
OEMs Who Win Will Stop Asking What Failed — And Start Predicting What Will Fail Next.
Recalls are a lagging indicator. Every day, quality teams face new anomalies, new complaints, and new signals. The real question is: Which issue becomes tomorrow’s recall if you don’t act today? Arnon Shaffir, VP of Business Development at Upstream sits down for an interview at MAPconnnected’s Service & Warranty Lifecycle Summit and discusses why after-sales […]