Improving Warranty Coverage Accuracy: Events That Determine Warrantability
BETTER DATA FASTER! The goals of any OEM for all service and/or warranty systems. We focus a tremendous amount of effort on paying claims correctly, but all of that happens AFTER the repair, AFTER the vehicle/customer has left the dealership. What if we could move more warranty decisions up in the process? Move them to the write-up area so we make decisions BEFORE the repair?
This discussion and study will focus on how we can improve the tools we provide our Service Advisors with and the information that they can share with their customers – at Write-Up! We will be discussing and reviewing the following topics:
- Service write-up tools provided by OEMs
- Aftermarket tools available with or through DMSs
- Pros and cons of “dongle technology”
- Other tools available to help make more accurate warranty decisions
A member OEM tapped MAPconnected to gather insights on improving warranty coverage accuracy as too often, warranty decisions happen after the repair, once the customer has left. The survey spotlighted best practices and tech-driven strategies to detect issues like customer abuse, emissions tampering, unapproved calibrations, and incomplete repairs.
This discussion following the study will benchmark best practices and future aspirations to improve the tools we provide our Service Advisors with and the information that they can share with their customers – at Write-Up! We will be discussing and reviewing the following topics:
- Service write-up tools provided by OEMs
- Aftermarket tools available with or through DMSs
- Pros and cons of “dongle technology”
- Other tools available to help make more accurate warranty decisions
