James Kiriazes
“Lies, Damned Lies, And Statistics”: Things To Consider When Designing A Program To Interpret Field Signals
Warranty return data often constitutes the bulk of a company’s product performance analysis. Understanding how field data might be influenced by market conditions and the return process is crucial. Biased, poor-quality, or flawed input data can lead to similarly flawed outputs. James will explore key considerations in analyzing field data.
Bio
James Kiriazes is responsible for warranty and aftermarket customer support activities for Bridgestone’s operations in North and South America. This includes the operation of a customer-facing call center, inspections of products in the field and returned under warranty, the creation and application of warranty policy, and the analysis of data for early warning and other relevant field signals.
Prior to Bridgestone, James developed and installed large projects within the renewable and sustainable energy sector, energy conservation and efficiency sector, and within nuclear power generation. James is a licensed professional engineer and is located at Bridgestone’s headquarters in Nashville, TN.