Bridgestone Americas
Director Customer Quality Engineering
Every organization is searching for AI’s promised treasure but the path is rarely straightforward. After years of exploring different opportunities, one team shares an honest look at what they found along the way: where AI fell short of expectations, where unexpected value emerged, and what it really takes to move from experimentation to practical results.
James shares the journey behind the rollout of a new dealer portal and AI-powered customer chatbot offering candid lessons on experimentation, adoption, failure, and the smaller discoveries that may ultimately lead to bigger breakthroughs.
James Kiriazes is responsible for warranty and aftermarket customer support activities for Bridgestone’s operations in North and South America. This includes the operation of a customer-facing call center, inspections of products in the field and returned under warranty, the creation and application of warranty policy, and the analysis of data for early warning and other relevant field signals.
Prior to Bridgestone, James developed and installed large projects within the renewable and sustainable energy sector, energy conservation and efficiency sector, and within nuclear power generation. James is a licensed professional engineer and is located at Bridgestone’s headquarters in Nashville, TN.
