Come away with invaluable learnings and tools that will reduce costs and friction and lead to enhanced product quality, brand loyalty and customer satisfaction.
MAPconnected’s roundtable will provide unrivaled industry perspectives through strategic roundtable discussions, valuable peer connections and real-business cases that will streamline and strengthen your Warranty Lifecycle Roadmap.
Leading automotive, powersport, bus, truck, construction, and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.
- Warranty / Extended Warranty Chain
- Engineering & Quality
- Customer Care & Service
- Recall
- Technical & Field Services
- Aftersales / Aftermarket
- Supplier Parts Market
- Supply Chain / Supplier Quality
- Dealer Services
- Manufacturing Sites: Quality / Operations
- Service Operations / Fixed Ops
- Marketing / Customer Experience / CX
No, but when you reserve your roundtable ticket this year, we are giving you free membership until the end of 2021!
MAPconnected is a growing network of motor vehicle executives responsible for the design and execution of Warranty, Recall, Aftersales, Quality, Engineering, Technical Services, and Customer Care Management and Support Services.
MAPconnected members benefit from peer-to-peer trusted conversations through coordinated benchmarking events and direct access in the members-only discussion forum 24-7 providing unrivaled industry perspectives, valuable data and rich connections to forge lasting relationships.
- Exclusive online access to the MAPconnected members-only forum
- Quarterly job function and topic specific benchmark events
- MAPconnected engagement tools providing instant feedback to questions and ideas
- Inclusion in facilitated club studies and survey exercises
- Members united at the end-of-year MAPconnected Vehicle Service & Warranty Lifecycle Roundtable
- Customized training and survey design services
- Access to the official MAPconnected Business Resources and Member Directory
Designed by Warranty Chain Executives
2 business-critical days featuring an unrivaled, engaging experience covering:
Meet the Speakers
Click on the pictures for more information about each speaker.
Interested in speaking? Then reach out here.
Eric Gillanders
Global Warranty Systems Manager
Ford Motor Company
Robert Lecznar
Senior Director Service Operations & Warranty
Audi of America
Andrew Conville
Director of Aftersales Dealer and Customer Support
Mahindra
Joe Werth
VP, Integrated Warranty, Total Cost of Ownership and Uptime
Navistar
Jeff Sutter
Global Director, Innovation & Continuous Improvement Methodologies, Warranty
Nexteer Automotive
Luis Gerardo Mendez
Warranty and Service Engineering Leader
GKN Automotive
Lauren Wehrly
Manager, Warranty Cost Management and Claim Administration
Audi of America
Jossey Bertollini
Lead Product Engineer
Magna Seating Systems Engineering
Brian Crossin
Academy Instructor
National Automobile Dealers Association
Renee Stephens
Vice President, Competitive Quality Benchmarking
We Predict
Scott Mattoon
Director and Industry Advisor - Manufacturing and Automotive
Salesforce
Brian Martensen
Senior Program Manager – Quality Products & Services
AIAG
Join us in Dearborn, MI
The Dearborn Inn, A Marriott Hotel
Built in 1931 on the former grounds of the Ford Motor Company, The Dearborn Inn, A Marriott Hotel is a historic destination amid celebrated attractions including the Henry Ford Museum, Greenfield Village and Automotive Hall of Fame. Surrounded by 23 lush landscaped acres, this stately hotel inspires effortless relaxation with elegant rooms and suites, two Colonial lodges and five homes.
MAPconnected offers room rates at the Dearborn Inn, A Marriott Hotel at a discounted rate of $159 per night plus state and local taxes. Last day to book: September 13, 2021.
We look forward to being able to gather together for in-person events again. However, in the unlikely event that travel is constrained or your personal circumstances do not allow for travel, we will arrange for the event to be available as a virtual experience so that you can view from the safety of your home or office. Secure your ticket today knowing that your safety is our top priority.
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