ConnectCollaborateBenchmark
STRENGTHENING YOUR ROADMAP IN
A CUSTOMER-FIRST-CONNECTED WORLD
MAPconnected’s summit provides unrivaled industry perspectives through…
- Strategic roundtable discussions
- Valuable peer connections
- Organizational strategies
- Real-world business cases
to streamline and strengthen your
Warranty Lifecycle Roadmap
WHO ATTENDS
Leading automotive, powersport, bus, truck, construction and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.
Gain valuable insights by learning how to UTILIZE the right tools in order to
acquire, analyze and integrate data
while harnessing the latest technology innovations and create a seamless ecosystem across the warranty, extended warranty and service contract ecosystem.
CONNECT
with recognized vehicle OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.
BENCHMARK
with your direct peers and find opportunities to ulitize with the latest technology and data innovations
COLLABORATE
to improve, optimize costs and enhance your warranty and aftercare end-to-end experiences to stay one step ahead of the curve.
Agenda Designed by
Warranty Chain Executives
KEY PILLARS
Warranty Strategy & Quality Management
Warranty Strategy & Quality Management
Technical & Field Service Operations
Technical & Field Service Operations
Financial Services & Extended Service Contracts
Financial Services & Extended Service Contracts
Connected Customer Care & Recall
Connected Customer Care & Recall
EV’s: Designing & Marketing Services & Products
EV’s: Designing & Marketing Services & Products
Legal & Regulatory Compliance
Legal & Regulatory Compliance
Service Operations & Parts
BECOME A SPEAKER
BUY 1 GET 1 THRU JULY 15TH
BECOME A SPONSOR
EARLY
CONFIRMED
SPEAKERS
Thomas Gianfermi
Manager of Warranty Administration
STELLANTIS
Joe Werth
Vice President, Integrated Warranty,
Total Cost of Ownership & Uptime
NAVISTAR
Paul Rogers
Senior Manager, Warranty
NISSAN MOTOR CORPORATION
Erich Coit
Director of Warranty
KENWORTH TRUCK COMPANY
Jose Clemente
Warranty Performance &
Parts Review Supervisor
GM
Andrew Conville
Director of Aftersales,
Parts & Services
MAHINDRA
Mike Roberts
President
MR INSIGHTS
Wayne Fu
Assistant Professor
of Decision Sciences
UNIVERSITY OF MICHIGAN-DEARBORN
Renee Stephens
Vice President,
Competitive Quality Benchmarking
WE PREDICT
Dan Hulkower
Senior Vice President
AFTER
Wayne Mitchell
Global Director Sales and Marketing
SEDGWICK
Ashok Syncron
President
SYNCRON
Leading 2021 Speakers
Eric Gillanders
Global Warranty Systems Manager
FORD MOTOR COMPANY
Jossey Bertollini
Lead Project Engineer
MAGNA SEATING SYSTEMS ENGINEERING
Robert Lecznar
Senior Director Service Operations
& Warranty
AUDI OF AMERICA
Jeff Sutter
Global Director, Innovation & Continuous Improvement Methodologies, Warranty
NEXTEER AUTOMOTIVE
Ed Roberts
Chief Operations Officer
BOZARD FORD LINCOLN
Jennifer Jones
Global Warranty Spend Manager
FORD MOTOR COMPANY
Andy Peterson
Financial Products Manager
POLARIS
Jeff Miller
CEO and General Manager
MARK MILLER SUBARU
Luis Gerardo Mendez
Warranty & Service Engineering Leader
GKN AUTOMOTIVE
Roland Seeger
Central Quality Manager
GKN AUTOMOTIVE
Westin
Southfield
Detroit
Hotel
Book your group rate
for Vehicle Service & Warranty Lifecycle Roundtable
MAPconnected offers room rates at the Westin Southfield Detroit, at a discounted rate of $175 per night (plus state and local taxes).
