Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

Where Warranty & Service Leaders Meetup

A peer-driven network for professionals responsible for Warranty, Aftersales, Aftercare, Technical Services, Customer Care, and Connected Service Lifecycle strategy. We help you connect, collaborate, benchmark, and together discover smarter ways to work.

Service & Warranty Lifecycle Summit 10/19-21 Westin Southfield Detroit

Analytics, Data, and Service: Fueling A Smarter Customer-First Connected World

7 Active Leadership Xchange Groups!

Member Driven Agendas: 4x/year Virtual Meetups + Annual Summit

Warranty Management Study 2026 Now Available:
From Operational Burden to Strategic Advantage

MyWarrantyNetwork Members Hub & Marketplace

Connect, Collaborate and Benchmark Though Nonstop Tools, Events & Marketplace Access

AI-Service Warranty Lifecycle Think Tank

Be A Catalyst: Bring An AI Use Case To Life With One Of Our Guided AI-SWLM Project Roadmaps

Stop Reinventing The Wheel

Skip the one-way knowledge model — tap into live collaboration, insights, and tools that respond to your challenges. MAPconnected’s powerful engagement capabilities drive our collective goals and mission to include

Enhancing Quality, Productivity & Efficiency

Reducing Costs & Simplifying Operations

Boosting Brand Loyalty & Stakeholder Satisfaction

Fueling Growth Through Shared Knowledge

MAPconnected’s Engagement Tools & Events

Year Round Activities

Content platform and engagement built by and for industry leaders fueled by peer-driven events

Trusted Peer Community

Member-powered forums for questions, best practices, messages and instant feedback

Facilitated Benchmarking

Actionable data and shared operational best practices curated and guided by our experts

24/7 Engagement

Real-time feedback through dynamic tools, live polls, and on-demand member interaction

Technology Knowledge

Stay updated on emerging tools, systems, and processes to stay informed and adaptable

Specialized Training

Access resources for skill development and continuous improvement

Leadership Summit & Spring Club Study

2 flagship events to expand insight, benchmark progress, and forge strategic relationships

Mentorship & Expert Guidance

Guidance from experienced professionals outside your organization

MyWarrantyNetwork Marketplace

Exclusive tools and thought leadership from our trusted sponsor network

Join Professionals From These Companies

"The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers."

Global Quality Engineering
General Motors

I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.

Sr. Program Manager, Quality Products & Services

AIAG

Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!

Global Quality Director

Sensata

One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.

VP Manufacturer Relations

Aclaró AI

Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.

Lead Product Engineer

Magna Seating

Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!

Senior Warranty Manager

Nissan

All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...

Executive Director - Global Warranty Quality

Cummings

MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.

Director Customer Quality Engineering

Bridgestone

The TAC Xchange has been one of the most useful forums I’ve joined—candid discussions on diagnostics gaps, scan‑tool data, prior‑approval decisions, and verifying TAC guidance truly resolves concerns.

Senior Group Manager Dealer Tech Support

Hyundai

Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!

Supplier Warranty Recovery Manager

Cummins

The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers.

Global Quality Engineering

General Motors

Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.

Warranty Program Manager & 3pp team!

Volvo & Mack Trucks

... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...

Manager, GPSC Warranty Performance

General Motors

A highly valuable, insight-rich event. I made meaningful connections with OEMs and vendors, gained a forward-looking industry perspective, and walked away with practical AI ideas already shared with leadership. A fantastic gathering of key warranty industry players.

Engineering Manager

Magna Seating

MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.

Director Global Warranty Systems

Cummins

The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.

Chief Operations Officer

Bozard Ford Lincoln

This was my first warranty summit in my eight years in the field, and it was eye‑opening. I’d searched for something like this early in my career and never found anything comparable. Hearing speakers voice the same ideas, concerns, and roadblocks I’ve faced made me realize I’m not alone in these challenges. I’ll definitely be back for future summits and am excited to join the working groups.

Global Warranty Manager

Valmont Industries

One of the benefits of being a Gold Member is the steady trickle of information throughout the year.

Aftersales Data Manager

BraunAbility

MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.

Quality Manager Technical Center

Sogefi

Upcoming Events

Annual Summit

Oct 19 - 21, 2026

SERVICE & WARRANTY LIFECYCLE SUMMIT 2026

Round Robin

August 11, 2026 11:00 am

TAC (Technical Assistance Centers) Xchange Group Meetup 3

Round Robin

August 13, 2026 3:00 pm

Warranty Administration Xchange Group Meetup 3

Round Robin

August 18, 2026 11:00 am

Parts Return & Quality Analysis Xchange Group Meetup 3

Round Robin

August 20, 2026 11:00 am

Field Services Connected Data Xchange Group Meetup 1

Annual Summit

October 19, 2026 12:00 pm

Service & Warranty Lifecycle Annual Summit 2026: Oct 19-21

View All Events

Get Started Today!

Get advice, share insights, and find real solutions.

MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.

Director Global Warranty Systems

Cummins

All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...

Executive Director - Global Warranty Quality

Cummings

I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.

Sr. Program Manager, Quality Products & Services

AIAG

... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...

Manager, GPSC Warranty Performance

General Motors

Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.

Lead Product Engineer

Magna Seating

This was my first warranty summit in my eight years in the field, and it was eye‑opening. I’d searched for something like this early in my career and never found anything comparable. Hearing speakers voice the same ideas, concerns, and roadblocks I’ve faced made me realize I’m not alone in these challenges. I’ll definitely be back for future summits and am excited to join the working groups.

Global Warranty Manager

Valmont Industries

Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!

Supplier Warranty Recovery Manager

Cummins

Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!

Senior Warranty Manager

Nissan

MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.

Quality Manager Technical Center

Sogefi

The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers.

Global Quality Engineering

General Motors

Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.

Warranty Program Manager & 3pp team!

Volvo & Mack Trucks

The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.

Chief Operations Officer

Bozard Ford Lincoln

One of the benefits of being a Gold Member is the steady trickle of information throughout the year.

Aftersales Data Manager

BraunAbility

The TAC Xchange has been one of the most useful forums I’ve joined—candid discussions on diagnostics gaps, scan‑tool data, prior‑approval decisions, and verifying TAC guidance truly resolves concerns.

Senior Group Manager Dealer Tech Support

Hyundai

MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.

Director Customer Quality Engineering

Bridgestone

One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.

VP Manufacturer Relations

Aclaró AI

A highly valuable, insight-rich event. I made meaningful connections with OEMs and vendors, gained a forward-looking industry perspective, and walked away with practical AI ideas already shared with leadership. A fantastic gathering of key warranty industry players.

Engineering Manager

Magna Seating

Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!

Global Quality Director

Sensata

"One of the benefits of being a Gold Member is the steady trickle of information throughout the year."

Aftersales Data Manager BraunAbility

Why Join MAPconnected?

Who are MAPconnected’s MyWarrantyNetwork Members?

The network spans OEMs, component and aftermarket manufacturers, retailers and dealer networks, and aftercase, aftersales and technology providers.

What makes us different?

Power Smarter Decisions Through Cross-Functional Insight & Collaboration

Tap into a high-impact network to connect across roles and industries, leverage shared data, and align strategies to boost performance.

Warranty Strategy & Ops

AI & Technology

Dealer & Tech Field Services

Service Operations & Parts

Supplier Quality Management

Telematics & Connected Tech

Recall & Customer Campaigns

Engineering

Finance & Data Analytics

Events That Deliver Results

Receive unrivaled industry perspectives and actionable warranty chain data through virtual and in-person round robins, webinars, polls, and studies — plus mentorship, training, and survey services via through the MyWarrantyNetwork Hub and Marketplace.

The premier event uniting 200+ industry peers to share practical insights and forward-looking strategies for optimizing the warranty lifecycle featuring real-world case studies in data integration, predictive analytics, and AI-driven solutions that streamline operations and elevate quality and stakeholder satisfaction.

MyWarrantyNetwork

Members Hub & Marketplace

Dive Into An Always-On Online Forum For Instant Success

Easily submit questions, share projects, and uncover solutions through polls, blogs, and discussion threads—streamlining collaboration and accelerating results.

"First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people. Good cross section of support for our warranty needs."

Sensata Technologies Quality Director & 4pp team!

A highly valuable, insight-rich event. I made meaningful connections with OEMs and vendors, gained a forward-looking industry perspective, and walked away with practical AI ideas already shared with leadership. A fantastic gathering of key warranty industry players.

Engineering Manager

Magna Seating

... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...

Manager, GPSC Warranty Performance

General Motors

This was my first warranty summit in my eight years in the field, and it was eye‑opening. I’d searched for something like this early in my career and never found anything comparable. Hearing speakers voice the same ideas, concerns, and roadblocks I’ve faced made me realize I’m not alone in these challenges. I’ll definitely be back for future summits and am excited to join the working groups.

Global Warranty Manager

Valmont Industries

The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.

Chief Operations Officer

Bozard Ford Lincoln

Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.

Warranty Program Manager & 3pp team!

Volvo & Mack Trucks

MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.

Director Customer Quality Engineering

Bridgestone

The TAC Xchange has been one of the most useful forums I’ve joined—candid discussions on diagnostics gaps, scan‑tool data, prior‑approval decisions, and verifying TAC guidance truly resolves concerns.

Senior Group Manager Dealer Tech Support

Hyundai

All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...

Executive Director - Global Warranty Quality

Cummings

Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.

Lead Product Engineer

Magna Seating

I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.

Sr. Program Manager, Quality Products & Services

AIAG

One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.

VP Manufacturer Relations

Aclaró AI

Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!

Global Quality Director

Sensata

The presentations and discussions were extremely valuable and well organized, with clear expectations throughout. The summit created meaningful opportunities to engage with peers facing similar challenges. I thoroughly enjoyed the experience and clearly see the value it delivers.

Global Quality Engineering

General Motors

Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!

Supplier Warranty Recovery Manager

Cummins

Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for next year!

Senior Warranty Manager

Nissan

One of the benefits of being a Gold Member is the steady trickle of information throughout the year.

Aftersales Data Manager

BraunAbility

MAPconnected has been a catalyst for our warranty transformation. The AI-focused insights, peer benchmarking, and collaborative discussions delivered actionable takeaways we’re already applying. A valuable platform that truly accelerates innovation and continuous improvement.

Director Global Warranty Systems

Cummins

MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.

Quality Manager Technical Center

Sogefi

Connect. Contribute. Grow.

Learn More & Join Today!