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    Promoting AI Innovation, Collaboration, Benchmarking & Education in Service & Warranty Lifecycle Management

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  • Service & Warranty Lifecycle Summit 2025

    OFFER EXTENDED: Tis' The Season Tickets As Low As $895 Through 1/31!

    October 20-22, 2025
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    Stop Reinventing the Wheel

    Our mission is to reshape, and simplify your Warranty Chain & Aftercare Services & Processes.

    We have created a collaborative hub where companies can do just that by connecting, collaborating and benchmarking.

    Connect
    Connect about challenges and best-in-class processes, trends, and technology advancement case studies.
    Collaborate
    Collaborate by sharing knowledge and solving problems in our polls, surveys, and club studies.
    Benchmark
    Benchmark proven practices, experiences, and practical suggestions through dynamic forum online discussions and in-person events.

    Upcoming Events

    Annual Summit
    Round Robin
    January 30, 2025 1:00 pm
    Dealer Engagement In Warranty Metrics Round Robin
    Round Robin
    February 20, 2025 3:00 pm
    Electronic Recall Communications Round Robin
    Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!
    Supplier Warranty Recovery Manager Cummins cummings logo

    Join Professionals From These Companies

    Get MAPconnected Today!

    Get advice, share insights, and find real solutions.
    MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers
    Warranty Performance Manager General Motors GM Logo

    WHY JOIN MAPCONNECTED?

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    Who are MAPconnected Warranty, Aftersales and Aftercare Services Professionals?

    When you join you become part of a select executive group who are responsible for the design and execution of Warranty, Recall, Aftersales, Technical Services, Customer Care Management and Support Services.

    The network represents Leading OEMs, Component Manufacturers & Aftermarket Suppliers, and their Network of Retailers, Dealers and Aftercare Services & Technology Providers.

    Unrivaled Industry Perspectives To Valuable Warranty Chain Data

    Join in the conversation through near-monthly round robins, insightful webinars, and interactive polls and club studies. Receive insights, training and customized survey services through MyWarrantyNetwork.com Marketplace Sponsors.

    See Upcoming Events
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    Experience the must-attend Vehicle Service & Warranty Lifecycle Summit and network with 200+ warranty lifecycle professionals and leading tech expo innovators.

    Annual Summit

    MEMBERS-ONLY FORUM

    Imagine the benefit of reaching your peers any time you need.

    Dive into an always-on online forum, fostering dialogue with our community professionals from:

    • Warranty (Factory & Extended): Strategy | Ops | Claims | Parts Return
    • Finance: Accruals | Audits
    • Purchasing: Supply Chain | Supplier Cost Sharing
    • Data & Analytics: Systems | Support | Analysts
    • Technical: Field Services | Dealer Administration | EV Services | Training
    • Customer: Recalls | Safety | Campaigns | Customer Service
    • Dealer: Aftersales | Aftercare Services |  Reporting | Publications | Training
    • Quality: Manufacturing | Engineering
    • Marketing: Customer Experience | Product Design
    • Legal: Regulatory | Compliance
    • Insurance & Financial Products  
    Members Forum Collage
    This was an extremely informative event that I highly recommend to anyone in the Warranty, Aftercare and Fixed Operations sectors.
    Warranty Operations Director & 5pp team! MSX International MSX International Logo