The Vehicle Service & Warranty Lifecycle Summit is the must attend annual gathering for all Warranty and Aftercare Stakeholders
The Vehicle Service & Warranty Lifecycle Summit is the must attend annual gathering for all Warranty and Aftercare Stakeholders
The Vehicle Service & Warranty Lifecycle Summit is the must attend annual gathering for all Warranty and Aftercare Stakeholders
The Vehicle Service & Warranty Lifecycle Summit is the must attend annual gathering for all Warranty and Aftercare Stakeholders
CONFIRMED SPEAKERS
Joe Werth
Vice President, Integrated Warranty,
Total Cost of Ownership & Uptime
NAVISTAR
Kolby Rath
Aftermarket Services
Portfolio Manager
JOHN DEERE
Kreg Kukor
Vice President Quality
FAURECIA SEATING
Jennifer Jones
Global Lifetime
Warranty Manager
FORD MOTOR COMPANY
DAVIS JOSE
Field Quality Assurance Manager
SUBARU
BENJAMIN BLASH
Warranty Business Admin Leader
AUDI OF AMERICA
Erich Coit
Director of Warranty
KENWORTH TRUCK COMPANY
SARAH HUFF
Director of Global Warranty Quality Systems and IEEW Program
CUMMINS
George Joseph
Warranty Parts Logistics and
Supplier Recovery Manager
BMW GROUP
Peter Chhim
Enterprise Warranty Excellence Director Global Products
JOHNSON CONTROLS
Thomas Gianfermi
Manager of
Warranty Administration
STELLANTIS
Paul Rogers
Senior Manager,
Warranty
NISSAN GROUP OF NORTH AMERICA
Peter Dentler
Warranty Program Manager
MACK & VOLVO TRUCKS
NORTH AMERICA
BRIAN ROSE
Senior Manager,
Service Engineering & Warranty
MITSUBISHI LOGISNEXT
Anthony Inclima
Supervisor,
GPSC Warranty Performance
GENERAL MOTORS
Atul Macwan
Manager Warranty
Parts Return & Systems
VOLKSWAGEN GROUP OF AMERICA
Andrew Conville
Director of Aftersales,
Parts & Services
MAGNI TELESCOPIC HANDLERS
Henry Glover
Manager of IC Service Engineering and Warranty Failure Analysis
MITSUBISHI LOGISNEXT
Paul Garand
Warranty Engineer
MULTIMATIC DYNAMIC SUSPENSIONS
Jose Clemente
Warranty Performance &
Parts Review Supervisor
GENERAL MOTORS
Ed Roberts
Chief Operations Officer
BOZARD FORD LINCOLN
Ryan Kooiman
Director of Training
STANDARD MOTOR PRODUCTS
Chris Wolf
Manager Warranty Compliance
VOLKSWAGEN GROUP OF AMERICA
Mike Roberts
President
MR INSIGHTS
Jason Payne
Founder &
Chief Intelligence Officer
JP STRATEGY & INTELLIGENCE
James Davies
Vice President Repair
Analytics Division
J.D. POWER
Wayne Fu
Assistant Professor
of Decision Sciences
UNIVERSITY OF MICHIGAN-DEARBORN
Art Shaw
Chief Executive Officer
REPAIRPAL
Brian Wheeler
Automotive Supplier
Executive
DELOITTE
Liz Ahner
Senior Enterprise
Account Executive
AFTER
John Holloran
President & CEO
NATIONAL CENTER
FOR DISPUTE SETTLEMENT
Wayne Mitchell
Global Director Sales
and Marketing
SEDGWICK
Ashok Kartham
Chief Product Officer
SYNCRON
Warren DeBardelaben
Industry Consultant,
President
WD3 AUTOMOTIVE
Scot Eisenfelder
Chief Executive Officer
APCO HOLDINGS
Josh Bass
Vice President
Product Development
JM&A GROUP
Lakshmi Venkat
Vemuganti (LV)
Cofounder & CTO
REAL VARIABLE
Gaurav Mehra
Chief Operating Officer
ATHEER
Jim Roche
Founder &
Executive Chairman
WARRCLOUD
Dave Froning
Portfolio Manager For Quality
& Service Solutions
SAS
GREG MYERS
Executive Managing Director
BROWN & BROWN RISK SOLUTIONS
Mark Nagelvoort
President & CEO
PCMI
Greg Mitchell
Member
FROST BROWN TODD
Steven Apicella
Chief Operating Officer
STRATEGIC DX
WHO ATTENDS
Leading Automotive, Powersport, Bus, Truck, Construction and Agricultural Equipment OEMs, Parts and Equipment Suppliers, their Retailers, Dealers, Distributors, Logistics and Services Providers.
JOB TITLES
- Original Warranty / Extended Warranty Chain
- Engineering & Quality
- Customer Care & Service
- Recall Campaigns
- Warranty IT Systems & Support
- Finance & Risk Management
- Technical & Field Services
- Aftersales / Aftermarket
- Supplier Parts Market
- Supply Chain / Supplier Quality
- Dealer Services & Administration
- Manufacturing Sites: Quality / Operations
- Service Operations / Fixed Ops
- Marketing / Customer Experience / CX
- Financial Services
MAPconnected’s Summit unites the Warranty & Aftercare Value Chain and sets the standard on how the industry should connect and exchange ideas to decrease costs, drive customer satisfaction and ensure continuous improvement.
Network with over 150 of your peers, engage with leading tech expo innovators that create seamless ecosystems and come away with the right tools to acquire, analyze and integrate data that will streamline and strengthen your warranty lifecycle roadmap.
Agenda Designed by Warranty Chain Executives
KEY PILLARS
Warranty Strategy
- Have We Thought Of Everything? A Warranty Digitalization Journey
- Maximizing The Value Of Connected Equipment Through Lifecycle Engagement
- Warranty Lifecycle Of The Future: Connected Stakeholders,
- Processes And Data
- Rethinking and Negotiating Liability Risks As We Diversify Our Mobility Portfolios
- Stakeholder Collaboration To Drive Cost Efficiencies And Customer Satisfaction
QUALITY MANAGEMENT, FORENSICS COLLABORATION
& ROOT CAUSE
-
We Were Busy: Our Top 20 Quality Processes Implemented In 2021!
- Utilizing Process And Warranty Analytics To Drive Quality Management
- Combining Warranty Data With Surveys To Better Understand
Your Customers - Designing Thinking Workshop: Designing A Warranty And
Knowledge Sharing Program - Leveraging AI To Drive Early Warning Processes
- Field Quality: How Collected – Reported – Addressed
- Solving Route Cause With Limited Versus Open Dat
DEALER SERVICE OPERATIONS & FIELD SERVICES
- Assisted Reality Solutions To Deliver Realtime Insights
- Technician Training And Diagnostics Development
- Customer Publications/Remote Consultations/Tech Manuals/Hotlines/Training
- Warranty Claims Processing Rules
- Audit Review Criteria, Processes And Training
FINANCIAL SERVICES & EXTENDED SERVICE CONTRACTS
-
Utilizing Predictive Models To Optimize Extended Warranty
Marketing Campaigns - Do Longer Warranties Translate Into More Sales And Profits
- Forecasting Warranty And VSC Revenues, Claims And Accruals
- Finding The Right Balance: Insourcing Versus Outsourcing
Versus Hybrid Models - Putting A Positive Spin On Emerging Risks
Connected Customer Care & Recall
-
Connected Customer Care Revolutionized By Technology
- Utilizing An Informal Dispute Settlement Program To D
rive Performance Gains In Customer - Service and Owner Retention While Lowering Total Cost
- Digital Subscriptions And Processing Best Practices
Service Operations & Parts
- Reimaging The Parts Return Process
- Enabling The Dealer Network To Optimize Parts, Service &
Warranty To Drive Service Profitability - Warranty Trends In the Aftermarket With A Special Focus On Parts
Return Reduction Strategies - Digitalizing & Automating Processes To Increase Operational Efficiencies
EV’s: Designing & Marketing Services & Products
-
Right-Sizing Extended EV Warranty & CPO Policies
- Reinventing the Service Contract for EV’s: Fact Fiction Promise
- Thinking out of the box for new offerings
- Designing new products based on changes in human interface
and at-home charging equipment
Legal & Regulatory Compliance
- Warranty Reimbursement Rates
- Right To Repair
- Key Trends To Building Warranty Programs
- OTA Updates And Maintenance
Why is VEHICLE SERVICE & WARRANTY LIFECYLE SUMMIT a must attend:
CONNECT
With Recognized Vehicle OEMs, Parts and Equipment Suppliers, Their Retailers, Dealers, Distributors, Logistics and Services Providers
BENCHMARK
With Your Direct Warranty Chain Peers Who Share Similar Roles and Challenges. Exchange Unrivaled Industry Perspectives That Utilize The Latest Technology and Data Innovations To Jump-Start New Processes
COLLABORATE
To Improve, Optimize and Enhance Your Warranty and Aftercare End-To-End Experiences To Stay One Step Ahead Of The Curve
“The event was well organized with great topics and the occasional interjection of humor.
An excellent representation of auto manufacturers and suppliers and dealerships.”
“Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.”
Westin
Southfield
Detroit
Hotel
Book your group rate
for Vehicle Service & Warranty Lifecycle Roundtable
MAPconnected offers room rates at the Westin Southfield Detroit, at a discounted rate of $175 per night (plus state and local taxes).
