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STRENGTHENING YOUR ROADMAP IN A
CUSTOMER-FIRST-CONNECTED WORLD

MAPconnected’s summit provides unrivaled industry perspectives through

  • Strategic roundtable discussions
  • Valuable peer connections
  • Organizational strategies
  • Real-world business cases

to streamline and strengthen your
Warranty Lifecycle Roadmap

WHO ATTENDS

Leading automotive, powersport, bus, truck, construction and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.

  • Warranty / Extended & Financial Services Warranty Chain
  • Engineering & Quality
  • Customer Care & Service
  • Recall
  • Finance & Risk Management
  • Technical & Field Services
  • Aftersales / Aftermarket
  • Supplier Parts Market
  • Supply Chain / Supplier Quality
  • Dealer Services
  • Manufacturing Sites: Quality / Operations
  • Service Operations / Fixed Ops
  • Marketing / Customer Experience / CX

Gain valuable insights by learning how to UTILIZE the right tools in order to

acquire, analyze and integrate data while harnessing the latest technology innovations and create a seamless ecosystem across the warranty, extended warranty and service contract ecosystem.

EARLY CONFIRMED SPEAKERS

Thomas Gianfermi

Manager of Warranty Administration

STELLANTIS

Kolby Rath

Aftermarket Services Portfolio Manager

John Deere

Joe Werth

Vice President, Integrated Warranty,
Total Cost of Ownership & Uptime

NAVISTAR

Paul Rogers

Senior Manager, Warranty

NISSAN MOTOR CORPORATION

Erich Coit

Director of Warranty

KENWORTH TRUCK COMPANY

Brian Rose

Senior Manager, Service Engineering & Warranty

Mitsubishi Logisnext

Jose Clemente

Warranty Performance &
Parts Review Supervisor

GM

Andrew Conville

Director of Aftersales,
Parts & Services

MAHINDRA

Henry Glover

Manager, Service Engineering & Warranty

Mitsubishi Logisnext

Ed Roberts

Chief Operations Officer

Bozard Ford Lincoln

Ryan Kooiman

Director of Training

Standard Motor Products

Mike Roberts

President

MR INSIGHTS

Wayne Fu

Assistant Professor
of Decision Sciences

UNIVERSITY OF MICHIGAN-DEARBORN

Brian Wheeler

Automotive Supplier Executive

Deloitte

Renee Stephens

Vice President,
Competitive Quality Ben
chmarking

WE PREDICT

Dan Hulkower

Senior Vice President

AFTER

Wayne Mitchell

Global Director Sales and Marketing

SEDGWICK 

Ashok Syncron

Chief Product Officer

SYNCRON

Leading 2021 Speakers

Eric Gillanders

Global Warranty Systems Manager

FORD MOTOR COMPANY 

Jossey Bertollini

Lead Project Engineer

MAGNA SEATING SYSTEMS ENGINEERING 

Robert Lecznar

Senior Director Service Operations
& Warranty

AUDI OF AMERICA

Jeff Sutter

Global Director, Innovation & Continuous Improvement Methodologies, Warranty

NEXTEER AUTOMOTIVE 

Ed Roberts

Chief Operations Officer

BOZARD FORD LINCOLN 

Jennifer Jones

Global Warranty Spend Manager

FORD MOTOR COMPANY 

Andy Peterson

Financial Products Manager

POLARIS 

Jeff Miller

CEO and General Manager

MARK MILLER SUBARU 

Luis Gerardo Mendez

Warranty & Service Engineering Leader

GKN AUTOMOTIVE 

Roland Seeger

Central Quality Manager

GKN AUTOMOTIVE 

CONNECT

with recognized vehicle OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.

BENCHMARK

with your direct peers and find opportunities to ulitize with the latest technology and data innovations

COLLABORATE

to improve, optimize costs and enhance your warranty and aftercare end-to-end experiences to stay one step ahead of the curve.

Come away with the right tools to acquire, analyze and integrate data and harness the latest technology innovations and create a seamless ecosystem across the warranty, extended warranty and service contract ecosystem.

Agenda Designed by
Warranty Chain Executives

KEY PILLARS

Warranty Strategy & Quality Management

Warranty Strategy & Quality Management

Technical & Field Service Operations

Technical & Field Service Operations

Financial Services & Extended Service Contracts

Financial Services & Extended Service Contracts

Service Operations & Parts

Service Operations & Parts

Connected Customer Care & Recall

Connected Customer Care & Recall

EV’s: Designing & Marketing Services & Products

EV’s: Designing & Marketing Services & Products

Legal & Regulatory Compliance

Legal & Regulatory Compliance

BECOME A SPEAKER

BUY 1 GET 1 THRU JULY 15TH

BECOME A SPONSOR

0
DAYS
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SPEAKERS AND COUNTING
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TRACK THEMES
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TECH EXPO BOOTHS
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HOURS OF NETWORKING

MEET OUR 2022 SPONSORS

REGISTER NOW

Westin
Southfield
Detroit
Hotel

Book your group rate
for Vehicle Service & Warranty Lifecycle Roundtable

MAPconnected offers room rates at the Westin Southfield Detroit, at a discounted rate of $175 per night (plus state and local taxes).

Book before August 31st to guarantee room and
group rate. After September 1
st rooms and rates are subject to availability.
book now

“The event was well organized with great topics and the occasional interjection of humor.
An excellent representation of auto manufacturers and suppliers and dealerships.”

Warranty Systems Integration Specialist, Ford Motor Company

“Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.”

Lead Product Engineer, Magna Seating