The Vehicle Service & Warranty Lifecycle Summit is the must attend annual gathering for all Warranty and Aftercare Stakeholders

The Vehicle Service & Warranty Lifecycle Summit is the must attend annual gathering for all Warranty and Aftercare Stakeholders

The Vehicle Service & Warranty Lifecycle Summit is the must attend annual gathering for all Warranty and Aftercare Stakeholders

The Vehicle Service & Warranty Lifecycle Summit is the must attend annual gathering for all Warranty and Aftercare Stakeholders

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STRENGTHENING YOUR ROADMAP IN A CUSTOMER-FIRST-CONNECTED WORLD

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STRENGTHENING YOUR ROADMAP IN A CUSTOMER-FIRST CONNECTED WORLD

CONFIRMED SPEAKERS

Joe Werth

Vice President, Integrated Warranty,
Total Cost of Ownership & Uptime

NAVISTAR

Kolby Rath

Aftermarket Services
Portfolio Manager

JOHN DEERE

Kreg Kukor

Vice President Quality

FAURECIA SEATING

Jennifer Jones

Global Lifetime
Warranty Manager

FORD MOTOR COMPANY

DAVIS JOSE

Field Quality Assurance Manager

SUBARU

BENJAMIN BLASH

Warranty Business Admin Leader

AUDI OF AMERICA

Erich Coit

Director of Warranty

KENWORTH TRUCK COMPANY

SARAH HUFF

Director of Global Warranty Quality Systems and IEEW Program
CUMMINS

George Joseph

Warranty Parts Logistics and
Supplier Recovery Manager

BMW GROUP

Peter Chhim

Enterprise Warranty Excellence Director Global Products

JOHNSON CONTROLS

Thomas Gianfermi

Manager of
Warranty Administration

STELLANTIS

Paul Rogers

Senior Manager,
Warranty

NISSAN GROUP OF NORTH AMERICA

Peter Dentler

Warranty Program Manager

MACK & VOLVO TRUCKS
NORTH AMERICA

BRIAN ROSE

Senior Manager,
Service Engineering & Warranty
MITSUBISHI LOGISNEXT

Anthony Inclima

Supervisor,
GPSC Warranty Performance

GENERAL MOTORS

Atul Macwan

Manager Warranty
Parts Return &
Systems

VOLKSWAGEN GROUP OF AMERICA

Andrew Conville

Director of Aftersales,
Parts & Services

MAGNI TELESCOPIC HANDLERS

Henry Glover

Manager of IC Service Engineering and Warranty Failure Analysis

MITSUBISHI LOGISNEXT

Paul Garand

Warranty Engineer

MULTIMATIC
DYNAMIC SUSPENSIONS

Jose Clemente

Warranty Performance &
Parts Review Supervisor

GENERAL MOTORS

Ed Roberts

Chief Operations Officer

BOZARD FORD LINCOLN

Ryan Kooiman

Director of Training

STANDARD MOTOR PRODUCTS

Chris Wolf

Manager Warranty Compliance

VOLKSWAGEN GROUP OF AMERICA

Mike Roberts

President

MR INSIGHTS

Jason Payne

Founder &
Chief Intelligence Officer

JP STRATEGY & INTELLIGENCE

James Davies

Vice President Repair
Analytics Division

J.D. POWER

Wayne Fu

Assistant Professor
of Decision Sciences

UNIVERSITY OF MICHIGAN-DEARBORN

Art Shaw

Chief Executive Officer

REPAIRPAL

Brian Wheeler

Automotive Supplier
Executive

DELOITTE

Liz Ahner

Senior Enterprise
Account Executive

AFTER

John Holloran

President & CEO

N
ATIONAL CENTER
FOR DISPUTE SETTLEMENT

Wayne Mitchell

Global Director Sales
and Marketing

SEDGWICK

Ashok Kartham

Chief Product Officer

SYNCRON

Warren DeBardelaben

Industry Consultant,
President

WD3 AUTOMOTIVE

Scot Eisenfelder

Chief Executive Officer
APCO HOLDINGS

Josh Bass

Vice President
Product Development
JM&A GROUP

Lakshmi Venkat
Vemuganti (LV)

Cofounder & CTO

REAL VARIABLE

Gaurav Mehra

Chief Operating Officer

ATHEER

Jim Roche

Founder &
Executive Chairman
WARRCLOUD

Dave Froning

Portfolio Manager For Quality
& Service Solutions
SAS

GREG MYERS

Executive Managing Director

BROWN & BROWN RISK SOLUTIONS

Mark Nagelvoort

President & CEO

PCMI

Greg Mitchell

Member

FROST BROWN TODD

Steven Apicella

Chief Operating Officer
STRATEGIC DX

WHO ATTENDS

Leading Automotive, Powersport, Bus, Truck, Construction and Agricultural Equipment OEMs, Parts and Equipment Suppliers, their Retailers, Dealers, Distributors, Logistics and Services Providers.

JOB TITLES

  • Original Warranty / Extended Warranty Chain
  • Engineering & Quality
  • Customer Care & Service
  • Recall Campaigns
  • Warranty IT Systems & Support
  • Finance & Risk Management
  • Technical & Field Services
  • Aftersales / Aftermarket
  • Supplier Parts Market
  • Supply Chain / Supplier Quality
  • Dealer Services & Administration
  • Manufacturing Sites: Quality / Operations
  • Service Operations / Fixed Ops
  • Marketing / Customer Experience / CX
  • Financial Services

MAPconnected’s Summit unites the Warranty & Aftercare Value Chain and sets the standard on how the industry should connect and exchange ideas to decrease costs, drive customer satisfaction and ensure continuous improvement.

Network with over 150 of your peers, engage with leading tech expo innovators that create seamless ecosystems and come away with the right tools to acquire, analyze and integrate data that will streamline and strengthen your warranty lifecycle roadmap.

Agenda Designed by Warranty Chain Executives

KEY PILLARS

Warranty Strategy

  • Have We Thought Of Everything? A Warranty Digitalization Journey
  • Maximizing The Value Of Connected Equipment Through Lifecycle Engagement
  • Warranty Lifecycle Of The Future: Connected Stakeholders,
  • Processes And Data
  • Rethinking and Negotiating Liability Risks As We Diversify Our Mobility Portfolios
  • Stakeholder Collaboration To Drive Cost Efficiencies And Customer Satisfaction

QUALITY MANAGEMENT, FORENSICS COLLABORATION
& ROOT CAUSE

  • We Were Busy: Our Top 20 Quality Processes Implemented In 2021!

  • Utilizing Process And Warranty Analytics To Drive Quality Management
  • Combining Warranty Data With Surveys To Better Understand
    Your Customers
  • Designing Thinking Workshop: Designing A Warranty And
    Knowledge Sharing Program
  • Leveraging AI To Drive Early Warning Processes
  • Field Quality: How Collected – Reported – Addressed
  • Solving Route Cause With Limited Versus Open Dat

DEALER SERVICE OPERATIONS & FIELD SERVICES

  • Assisted Reality Solutions To Deliver Realtime Insights
  • Technician Training And Diagnostics Development
  • Customer Publications/Remote Consultations/Tech Manuals/Hotlines/Training
  • Warranty Claims Processing Rules
  • Audit Review Criteria, Processes And Training

FINANCIAL SERVICES & EXTENDED SERVICE CONTRACTS

  • Utilizing Predictive Models To Optimize Extended Warranty
    Marketing Campaigns

  • Do Longer Warranties Translate Into More Sales And Profits
  • Forecasting Warranty And VSC Revenues, Claims And Accruals
  • Finding The Right Balance: Insourcing Versus Outsourcing
    Versus Hybrid Models
  • Putting A Positive Spin On Emerging Risks

Connected Customer Care & Recall

  • Connected Customer Care Revolutionized By Technology

  • Utilizing An Informal Dispute Settlement Program To D
    rive Performance Gains In Customer
  • Service and Owner Retention While Lowering Total Cost
  • Digital Subscriptions And Processing Best Practices

Service Operations & Parts 

  • Reimaging The Parts Return Process
  • Enabling The Dealer Network To Optimize Parts, Service &
    Warranty To Drive Service Profitability
  • Warranty Trends In the Aftermarket With A Special Focus On Parts
    Return Reduction Strategies
  • Digitalizing & Automating Processes To Increase Operational Efficiencies

EV’s: Designing & Marketing Services & Products

  • Right-Sizing Extended EV Warranty & CPO Policies

  • Reinventing the Service Contract for EV’s: Fact Fiction Promise
  • Thinking out of the box for new offerings
  • Designing new products based on changes in human interface
    and at-home charging equipment

Legal & Regulatory Compliance

  • Warranty Reimbursement Rates
  • Right To Repair
  • Key Trends To Building Warranty Programs
  • OTA Updates And Maintenance

BECOME A SPEAKER

Group Rates for 3+ tickets!

BECOME A SPONSOR

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Why is VEHICLE SERVICE & WARRANTY LIFECYLE SUMMIT a must attend:

CONNECT

With Recognized Vehicle OEMs, Parts and Equipment Suppliers, Their Retailers, Dealers, Distributors, Logistics and Services Providers

BENCHMARK

With Your Direct Warranty Chain Peers Who Share Similar Roles and Challenges. Exchange Unrivaled Industry Perspectives That Utilize The Latest Technology and Data Innovations To Jump-Start New Processes

COLLABORATE

To Improve, Optimize and Enhance Your Warranty and Aftercare End-To-End Experiences To Stay One Step Ahead Of The Curve

“The event was well organized with great topics and the occasional interjection of humor.
An excellent representation of auto manufacturers and suppliers and dealerships.”

Warranty Systems Integration Specialist, Ford Motor Company

“Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.”

Lead Product Engineer, Magna Seating

Westin
Southfield
Detroit
Hotel

Book your group rate
for Vehicle Service & Warranty Lifecycle Roundtable

MAPconnected offers room rates at the Westin Southfield Detroit, at a discounted rate of $175 per night (plus state and local taxes).

Book before September 16th to guarantee room and
group rate. After September 16th
rooms and rates are subject to availability.
book now