ConnectCollaborateBenchmark

STRENGTHENING YOUR ROADMAP IN
A CUSTOMER-FIRST-CONNECTED WORLD

MAPconnected’s summit provides unrivaled industry perspectives through

  • Strategic roundtable discussions
  • Valuable peer connections
  • Organizational strategies
  • Real-world business cases

to streamline and strengthen your
Warranty Lifecycle Roadmap

WHO ATTENDS

Leading automotive, powersport, bus, truck, construction and agricultural equipment OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.

Gain valuable insights by learning how to UTILIZE the right tools in order to

acquire, analyze and integrate data
while harnessing the latest technology innovations and create a seamless ecosystem across the warranty, extended warranty
and service contract ecosystem.

CONNECT

with recognized vehicle OEMs, parts and equipment suppliers, their retailers, dealers, distributors, logistics and services providers.

BENCHMARK

with your direct peers and find opportunities to ulitize with the latest technology and data innovations

COLLABORATE

to improve, optimize costs and enhance your warranty and aftercare end-to-end experiences to stay one step ahead of the curve.

Agenda Designed by
Warranty Chain Executives

KEY PILLARS

Warranty Strategy & Quality Management

Warranty Strategy & Quality Management

Technical & Field Service Operations

Technical & Field Service Operations

Financial Services & Extended Service Contracts

Financial Services & Extended Service Contracts

Connected Customer Care & Recall

Connected Customer Care & Recall

EV’s: Designing & Marketing Services & Products

EV’s: Designing & Marketing Services & Products

Legal & Regulatory Compliance

Legal & Regulatory Compliance

Service Operations & Parts

BECOME A SPEAKER

BUY 1 GET 1 THRU JULY 15TH

BECOME A SPONSOR

0
DAYS
0
SPEAKERS AND COUNTING
0
TRACK THEMES
0
TECH EXPO
0
HOURS OF NETWORKING

EARLY
CONFIRMED
SPEAKERS

Thomas Gianfermi

Manager of Warranty Administration

STELLANTIS

Joe Werth

Vice President, Integrated Warranty,
Total Cost of Ownership & Uptime

NAVISTAR

Paul Rogers

Senior Manager, Warranty

NISSAN MOTOR CORPORATION

Erich Coit

Director of Warranty

KENWORTH TRUCK COMPANY

Jose Clemente

Warranty Performance &
Parts Review Supervisor

GM

Andrew Conville

Director of Aftersales,
Parts & Services

MAHINDRA

Mike Roberts

President

MR INSIGHTS

Wayne Fu

Assistant Professor
of Decision Sciences

UNIVERSITY OF MICHIGAN-DEARBORN

Renee Stephens

Vice President,
Competitive Quality Ben
chmarking

WE PREDICT

Dan Hulkower

Senior Vice President

AFTER

Wayne Mitchell

Global Director Sales and Marketing

SEDGWICK 

Ashok Syncron

President

SYNCRON

Leading 2021 Speakers

Eric Gillanders

Global Warranty Systems Manager

FORD MOTOR COMPANY 

Jossey Bertollini

Lead Project Engineer

MAGNA SEATING SYSTEMS ENGINEERING 

Robert Lecznar

Senior Director Service Operations
& Warranty

AUDI OF AMERICA

Jeff Sutter

Global Director, Innovation & Continuous Improvement Methodologies, Warranty

NEXTEER AUTOMOTIVE 

Ed Roberts

Chief Operations Officer

BOZARD FORD LINCOLN 

Jennifer Jones

Global Warranty Spend Manager

FORD MOTOR COMPANY 

Andy Peterson

Financial Products Manager

POLARIS 

Jeff Miller

CEO and General Manager

MARK MILLER SUBARU 

Luis Gerardo Mendez

Warranty & Service Engineering Leader

GKN AUTOMOTIVE 

Roland Seeger

Central Quality Manager

GKN AUTOMOTIVE 

MEET
OUR
SPONSORS 2022

BECOME A FEATURED BUSINESS PARTER

Westin
Southfield
Detroit
Hotel

Book your group rate
for Vehicle Service & Warranty Lifecycle Roundtable

MAPconnected offers room rates at the Westin Southfield Detroit, at a discounted rate of $175 per night (plus state and local taxes).

Book before August 31st to guarantee room and
group rate. After September 1
st rooms and rates are subject to availability.
book now