Service & Warranty Lifecycle Summit Series 2025

SERVICE & WARRANTY
LIFECYCLE SUMMIT

October 20-22 | Leadership Summit & Roundtables
October 22 | Roundtable Tracks: Tech/Field Services & Recall/Customer Campaigns/Legal
Sheraton Detroit Novi

Analytics, Data and Service:
Fueling a Smarter Customer-First World

Optimize data. Accelerate decisions. Elevate service. Join industry leaders to explore transformative strategies, breakthrough analytics, and real-world applications that move the needle—where customer focus meets operational excellence.

Become a Sponsor Become a Speaker

The Must Attend Summit To Transform Your Aftermarket & Aftercare Services Roadmap

200⁺

Attendees

80⁺

Companies

50⁺

Speakers

15⁺

Final Ticket Discounts Expire 9/26!

Key Speakers: Momentum Is Just Beginning!

Cultivate Connections and Benchmark Performance With:

A collage of professionals meeting at the annual MAPconnected summit

Designed By Warranty Leaders For Warranty Leaders

Unlock Industry Insights & Accelerate Your Goals

MAPconnected’s Summit brings together the Warranty & Aftercare Services Value Chain, serving as the premier annual forum for exchanging best practices to reduce costs, enhance customer satisfaction, and drive continuous improvement.

Explore real-world case studies on data integration, predictive analytics, and AI-powered solutions, uncovering proven strategies that minimize friction and elevate product quality. Network with 200+ industry peers, gaining actionable insights and innovative strategies to strengthen your warranty lifecycle roadmap

Agenda Highlights

Warranty Improvement Initiatives
Technical Assistance Center Tools & Processes
Field Service & Dealer Training
Quality Management & Root Quase Identification
Recall & Customer Campaigns
AI & Predictive Analytics
Warranty Metrics & Auditing
Telematics & Diagnostics
Connected Fleets Tech & Uptime
Legal & Regulatory Compliance
Financial & Insurance Products

Summit Feedback

Overall Summit Quality - 4.8 / 5

Relevance - 4.4 / 5

Topic Variety - 4.6 / 5

Speaker Performance - 4.3 / 5

This is going to be something that we’re going to do for years to come.

Unveiling 2025’s Not To Be Missed Topics

As the Summit grows, MAPconnected remains committed to developing fresh thematic tracks and interactive formats, shaped by the evolving needs of our members and featured business partners.

Leadership Summit: Powering Your Service & Warranty Roadmap

10/21 & 22

Smarter Quality & Supplier Ecosystems
Tech-Driven Connected Customer Care
AI-Enhanced Service Lifecycle Strategies
Data-Led Quality & Cost Optimizations
Streamlined Dealer & Field Service Performance
Boosting Dealer Profitability Through Smarter Parts & Service
Next-Gen Warranty: Automated. Innovative. Ready,

Warranty Initiatives:

Dealership Admin & Technician Training
Quality Management & Root Cause Analysis
Field Service Auditing

Leadership Exchange Discussions:

Warranty Administration
Purchasing & Supplier Cost Sharing
Parts Return & Quality Analysis

Roundtables: Included In Main Summit OR Purchased As 1-Day

10/22 12:30 - 5:00 pm

Recall, Customer Campaigns & Legal Roundtable

Telematics/Customer Data
OTA’s
Recall
NHTSA
Reporting
Labor Rates

Technical & Field Services Roundtable

Field Service Operations
Guided Diagnostics: Pros And Cons
Cutting-Edge Diagnostic Equipment & Technologies
Technical Publications, Creation And Utilization
Service Labor Times Development & Trends
OTA’s Impact Discussions

Workshop - Reservations Needed

10/20 2:00 - 5:00 pm

Streamlining Warranty Approvals: Are You Spending More Than You Are Saving?

What you’ll walk away with:

Interactive mapping of your business approval challenges
Explore technology options that are surprisingly inexpensive and adaptable to your business
Stop dragging down technician efficiency with administrative tasks
Get the correct business answer efficiently and without rework – Ford examples
Develop a plan, launch, evaluate, optimize, and expand

Tickets purchased separately @ $395 including the VIP Shark Tank Dinner

VIP Shark Tank Dinner - Reservations Needed

10/20 6:00 - 8:30 pm

Exclusive VIP Dinner for Speakers, Sponsors & Special Guests!

Kick off the summit in style as we celebrate a year of momentum and milestones for the AI-SWLM Think Tank community! Join us to connect with peers, honor the strides we’ve made in AI-driven service and warranty innovation, and meet the emerging tech players shaping what’s next.

Enjoy an evening of Shark Tank Pitches | Audience Judging | Networking & Dinner

Tickets purchased separately @ $195

Tech Expo Exhibitors - Sponsors

10/20-22

Expand Your Professional Brand With Direct Access To Warranty Chain, Engineering, Technical Services, Customer Care, Aftersales And Aftercare Executives By Showcasing Your Thought Leadership & Technology Capabilities In The Following Areas:

Warranty & Supply Chain Solutions
Data Analytics
Telematics Connectivity
AI
VR
EV Services & Solutions
Technical Aides, Diagnostics
Training & Outsourcing
Fleet Tech

Ticket Options

10/20-22

Best Value Package:

3-Day Full Access Summit Ticket 10/20-22:

10/21-22 Service & Warranty Lifecycle Leadership Summit
10/22 Roundtables Recall/Legal OR Tech/Diagnostics
10/21-22 Tech Expo, Meals & Networking
10/20 Workshop
10/20 VIP Dinner Sponsored By AI-SWLM Think Tank
MEMBERS 2025: MyWarrantyNetwork Online Profile + Virtual Benchmark Studies & Webinars + Message Forum

Ticket Options

10/21-22

2-Day Summit Ticket 10/21-22:

10/21-22 Service & Warranty Lifecycle Leadership Summit
10/22 Roundtables Recall/Legal OR Tech/Diagnostics
10/21-22 Tech Expo, Meals & Networking

1-Day Summit Ticket 10/22:

10/22 Service & Warranty Lifecycle Leadership Summit
10/22 Roundtables Recall/Legal OR Tech/Diagnostics
10/22 Tech Expo, Meals & Networking

Register with a team of three or more to unlock exclusive group discounts.

Key Voices Confirmed: Thought Leadership At It's Best!

Sarah Huff

Cummins

Director Global Warranty Systems

Marijo Prodanic

Kia America

Director Warranty Ops. & Tech. Assistance

Chrystelle Lachance

BRP

Former Director Global Support

Josh Cohen

General Motors

Manager Global Warranty Strategy and Operations

James Kiriazes

Bridgestone Americas

Director Customer Quality Engineering

Jossey Marie Bertollini

Magna Seating Systems

Product Engineering Manager

Renee Stephens

Workhorse

Director Field Service & Data Analytics

Angela Johnson

Plante Moran

Supplier Relations Analytics Principal

Dan Dobbs

Ford Motor Company

Warranty Analytics Strategy

Rajib Bora

Xalt Energy Freudenberg e-Power Solutions

Vice President Field Services

Paul Rogers

Nissan

Director Warranty & Compliance

Special Tools & Dealer Equipment Manager

Jeff Ellis

Hyundai Motor America

Senior Group Manager Dealer Tech Support

Max Muncey

LaFontaine Automotive Group

Corporate Director

James Nardini

Kia USA

Warranty Operations National Manager

Bill Foy

Amazon Web Services (AWS)

Director of Worldwide Automotive Specialist Solutions

former Global Warranty Strategy Manager, Ford Motor Company and President

Sr. Director Automotive Warranty & Service Contract AI Solutions

Arnon Shafir

Upstream

Vice President, Business Development

Wayne Mitchell

Sedgwick

Global Vice President Automotive Solutions

Craig Stack

Truepic

President and Co-Founder

Director of Corporate Education | University of the Aftermarket

Steve Schmith

Travers Automotive & RV Group | Inside CVC Podcast

Director Strategy & Marketing | Founder & Host

Director Business Development and Sales

Director, Disputes, Claims, & Investigations

Director Customer Solutions

Christoph Schneider

DSA, Business Unit SKYLYZE

Head of Sales and Project Management

A collage of industrial tools: Tractor, Back Hoe, Power Plant, Powersport ATV, Close up of large engine

Leading OEMs, Component Manufacturers & Aftermarket Suppliers, and their Network of Retailers, Dealers and Aftercare Services & Technology Providers.

Who You’ll Meet There

Key Job Titles

Warranty (Factory & Extended): Strategy | Ops | Claims | Parts Return
Finance: Accruals | Audits | Analytics
Purchasing: Supply Chain | Supplier Cost Sharing
Data & Analytics: Systems | Support | Analysts
Fleets: Uptime | Telematics & Connectivity | Dealer Network
Technical: Field Services | Dealer Administration | EV Services | Training
Customer: Recalls | Safety | Campaigns | Customer Service
Dealer: Aftersales | Aftercare Services | Reporting | Publications | Training
Quality: Manufacturing | Engineering
Marketing: Customer Experience | Product Design
Legal: Regulatory | Compliance | Administration
Insurance & Financial Products