Service & Warranty Lifecycle Summit Series 2026

SERVICE & WARRANTY
LIFECYCLE SUMMIT 2026

October 19-21
20-21 | Leadership Summit & Roundtables
19 | Workshops & Dinner
Westin Southfield Detroit

Analytics, Data and Service:
Fueling a Smarter Customer-First World

Optimize data. Accelerate decisions. Elevate service. Join industry leaders to explore transformative strategies, breakthrough analytics, and real-world applications that move the needle—where customer focus meets operational excellence.

Become a Sponsor Become a Speaker

The Must Attend Summit To Transform Your Aftermarket & Aftercare Services Roadmap

200⁺

Attendees

80⁺

Companies

50⁺

Speakers

15⁺

Tis' The Season Ticket Discounts End December 17th!

Apply to Speak in 2026 and Get Free Tickets for You and Co-Worker

Cultivate Connections and Benchmark Performance With:

A collage of professionals meeting at the annual MAPconnected summit

Designed By Warranty Leaders For Warranty Leaders

Unlock Industry Insights & Accelerate Your Goals

MAPconnected’s Summit brings together the Warranty & Aftercare Services Value Chain, serving as the premier annual forum for exchanging best practices to reduce costs, enhance customer satisfaction, and drive continuous improvement.

Explore real-world case studies on data integration, predictive analytics, and AI-powered solutions, uncovering proven strategies that minimize friction and elevate product quality. Network with 200+ industry peers, gaining actionable insights and innovative strategies to strengthen your warranty lifecycle roadmap

Agenda Highlights

Warranty Improvement Initiatives
Technical Assistance Center Tools & Processes
Field Service & Dealer Training
Quality Management & Root Quase Identification
Recall & Customer Campaigns
AI & Predictive Analytics
Warranty Metrics & Auditing
Telematics & Diagnostics
Connected Fleets Tech & Uptime
Legal & Regulatory Compliance
Financial & Insurance Products

Summit Feedback

Overall Summit Quality - 4.8 / 5

Relevance - 4.4 / 5

Topic Variety - 4.6 / 5

Speaker Performance - 4.3 / 5

"MAPconnected provides a great opportunity to speak with people that could relate specifically to the job that we do. I learned alot from all of my peers." Click for video.

2026’s Evolving Agenda At A Glance

As the Summit grows, MAPconnected remains committed to developing fresh thematic tracks and interactive formats, shaped by the evolving needs of our members and featured business partners.

Leadership Summit: Powering Your Service & Warranty Roadmap

10/20 & 21

Smarter Quality & Supplier Ecosystems
Tech-Driven Connected Customer Care
AI-Enhanced Service Lifecycle Strategies
Data-Led Quality & Cost Optimizations
Streamlined Dealer & Field Service Performance
Boosting Dealer Profitability Through Smarter Parts & Service
Next-Gen Warranty: Automated. Innovative. Ready.

Xchange Group Meetups:

Warranty Administration
Purchasing & Supplier Cost Sharing
Parts Return & Quality Analysis
TAC: Technical Assistance Centers
Field Services & Tech Tools

AI-Service Warranty Lifecycle Managment (AI-SWLM) Think Tank Initiatives:

Dealer & Contact Center Communications
Quality Management & Root Cause Analysis
Field Service Auditing
Claims Adjudication
Predictive Analytics For Early Warning

Roundtables & Tech Challenge Activities

10/21

Recall, Customer Campaigns & Legal Roundtable

Telematics/Customer Data
OTA’s
Recall
NHTSA
Reporting
Labor Rates

Technical & Field Services Roundtable

Field Service Operations
Guided Diagnostics: Pros And Cons
Cutting-Edge Diagnostic Equipment & Technologies
Technical Publications, Creation And Utilization
Service Labor Times Development & Trends
OTA’s Impact Discussions

Workshop & VIP Dinner

10/19 2-5:00 and 6-9:00

Streamlining Warranty Approvals: Are You Spending More Than You Are Saving?

Interactive mapping of your business approval challenges
Explore technology options that are surprisingly inexpensive and adaptable to your business
Stop dragging down technician efficiency with administrative tasks
Get the correct business answer efficiently and without rework – Ford examples
Develop a plan, launch, evaluate, optimize, and expand

Exclusive VIP Dinner for Speakers, Sponsors & Special Guests!

Celebrate a year of progress with the AI-SWLM Think Tank community. Connect with peers, explore AI-driven service and warranty innovations, and meet the tech leaders shaping the future.
Evening Highlights: Shark Tank Pitches | Audience Judging | Networking & Dinner

Tickets purchased separately

Tech Expo Exhibitors - Sponsors

10/19 - 21

Expand Your Professional Brand With Direct Access To Warranty Chain, Engineering, Technical Services, Customer Care, Aftersales And Aftercare Executives By Showcasing Your Thought Leadership & Technology Capabilities In The Following Areas:

Warranty & Supply Chain Solutions
Data Analytics
Telematics Connectivity
AI
VR
EV Services & Solutions
Technical Aides, Diagnostics
Training & Outsourcing
Fleet & Connected Car Tech

Key Voices From 2025: Thought Leadership At It's Best!

Kia America

Director Warranty Ops. & Tech. Assistance

Valmont Industries

Global Warranty Manager

Stellantis

Global Supplier Quality Process & Methods Director

Ford Motor Company

Global Lifetime Warranty Chief

Bridgestone Americas

Director Customer Quality Engineering

Cummins

Director Global Warranty Systems

General Motors

Special Tools & Dealer Equipment Manager

Workhorse

Director Field Service & Data Analytics

Nissan

Director Warranty & Compliance

Magna Seating Systems

Product Engineering Manager

Hyundai Motor America

Senior Group Manager Dealer Tech Support

Robert Bosch

Director Business Development and Sales

General Motors

Manager GPSC Warranty Performance

Kubota

Warranty Manager

A collage of industrial tools: Tractor, Back Hoe, Power Plant, Powersport ATV, Close up of large engine

Leading OEMs, Component Manufacturers & Aftermarket Suppliers, and their Network of Retailers, Dealers and Aftercare Services & Technology Providers.

Who You’ll Meet There

Key Job Titles

Warranty (Factory & Extended): Strategy | Ops | Claims | Parts Return
Finance: Accruals | Audits | Analytics
Purchasing: Supply Chain | Supplier Cost Sharing
Data & Analytics: Systems | Support | Analysts
Fleets: Uptime | Telematics & Connectivity | Dealer Network
Technical: Field Services | Dealer Administration | EV Services | Training
Customer: Recalls | Safety | Campaigns | Customer Service
Dealer: Aftersales | Aftercare Services | Reporting | Publications | Training
Quality: Manufacturing | Engineering
Marketing: Customer Experience | Product Design
Legal: Regulatory | Compliance | Administration
Insurance & Financial Products