Your Challenge: What Happens Next?
A 30-day old autonomous vehicle suddenly pulls to the side of the road, a warning message alerts the passengers to exit the vehicle, and that service has been notified. The service repair drone is dispatched from....
Working individually or as a team, design the end-to-end repair and warranty journey
of 2037 and beyond. Explore the roles of OEMs, drones, dealerships, suppliers, and service
providers. Cover parts, diagnostics, repairs, customer handling, documentation,
claim filing and payment, including whether a claim or payment is needed at all.
Questions To Address In Your Repair Scenario:
• Where does the service drone come from? The OEM? The dealership? Roadside Assistance? Other?
• What is the role of the dealership and their service facility?
• What is the role of the OEM in the repair?
• What is the supplier’s role in the repair?
• How does the right part get to the right place?
• How are diagnostics performed?
• How is the repair performed?
• How is the customer handled?
• What is the documentation? Is there a Repair Order?
• How does the claim get filed?
• How does the claim get processed and paid? Or does it get paid at all?
• Is there a claim?
Your Chance To Be The Next Winner
New entries close on November 30, and the next winner will be announced on December 2. The prize includes a 2027 MAPconnected MyWarrantyNetwork Members Hub Annual Membership, plus extensive recognition through MAPconnected marketing, social media, and email campaigns.
