HAPPENING SOON Don't Miss Out! Service & Warranty Lifecycle Summit (Oct 19-21)

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Warranty reaches the executive agenda when costs rise. What would it take to get it there earlier, for the insight it can provide? Marijo Prodanic, Director, Warranty Operations & Technical Assistance at Kia America, speaks with Cimone Jae for MAPconnected about looking beyond warranty compliance and cost. Claims can reveal how service operations work, where customers experience friction and which information needs to reach product and quality teams. The question is whether that knowledge changes a decision. Watch Marijo’s perspective, then bring your questions to the Service & Warranty Lifecycle Summit, where industry peers will debate the issues, compare approaches and explore best practices together. October 19–21, 2026 | The Westin Southfield Detroit Explore the Summit agenda: https://www.mapconnected.com/vehicle-service-and-warranty-summit/#agenda Meet Marijo: https://www.mapconnected.com/speaker/marijo-prodanic/ #WarrantyLeadership #Aftersales #MAPconnected
Why Warranty Belongs on the Executive Agenda | Marijo Prodanic, Kia America
What changes when information follows the repair through the entire service process? Tim Turvey, Former Global Vice President of Customer Care & Aftersales at General Motors, joins MAPconnected founder Pam Walter to discuss connecting diagnostics, repair, warranty claims, supplier notification and engineering. In video 2 of this 4-part interview, Tim explores how better-connected information can help teams identify problems and act sooner. Read the full interview: https://www.mapconnected.com/tim-turvey-aftersales-leaders/ Continue the conversation at the 6th annual Service & Warranty Lifecycle Summit, October 19–21, 2026, at The Westin Southfield Detroit. Explore the agenda: https://www.mapconnected.com/vehicle-service-and-warranty-summit/#agenda #Aftersales #Warranty #MAPconnected
Connecting the service ecosystem | Tim Turvey | MAPconnected
60 jobs an hour. Two shifts. Around 960 vehicles a day. When a problem goes unresolved, another day of production can mean hundreds more vehicles affected. How quickly can warranty information reach the people who can act on it? In the first of four conversations with MAPconnected founder Pam Walter, Tim Turvey, Former Global Vice President of Customer Care & Aftersales at General Motors, explains why faster information matters. The question isn’t how much warranty data you collect. It’s how quickly you can act on it. Read the full Tim Turvey interview at MAPconnected.com. Continue the conversation at the 6th annual Service & Warranty Lifecycle Summit, October 19–21, 2026, at The Westin Southfield Detroit. Explore the agenda: https://www.mapconnected.com/vehicle-service-and-warranty-summit/#agenda #Warranty #Aftersales #MAPconnected
How fast does your warranty data move? | Tim Turvey | MAPconnected
What happens when the data needed to solve field-service and quality issues already exists—but sits across systems, teams and handoffs? TAKE THE BENCHMARKING SURVEY: https://www.mapconnected.com/xchange-group-benchmarking-survey/ Jennifer Jones Wheeler, Former Global Lifetime Warranty Chief, introduces the questions behind MAPconnected’s Field Services Connected Data Xchange Group and its upcoming Summit panel, “The Data Is Already There: Why Can’t the Industry Connect the Dots?” The survey will help shape the group’s discussion and future benchmarking priorities. JOIN THE SUMMIT: The panel takes place Wednesday, October 21, 2026, from 11:30 AM–12:15 PM at The Westin Southfield Detroit during the 6th annual Service & Warranty Lifecycle Summit. Explore the Summit agenda: https://www.mapconnected.com/vehicle-service-and-warranty-summit/#summit-agenda Meet Jennifer: https://www.mapconnected.com/speaker/jennifer-jones/ #FieldServices #ConnectedData #WarrantyLeadership
Field Services Connected Data: Why Can’t We Connect the Dots? | Jennifer Jones Wheeler
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data Warranty data processing isn’t just about reducing costs—it’s about unlocking insights that drive product quality, streamline claims management, and strengthen dealer relationships. Marijo explores how high-impact analytics, paired with a clear understanding of business goals and data sources, can transform warranty management into a competitive advantage. Kia America at Service & Warranty Lifecycle Summit
Stop 'Garbage In, Garbage Out' for Better Quality Claims! #evwarranty #automobile #mapconnected
What happens when a vehicle changes through software without ever entering a service bay? In this excerpt from the 2025 Service & Warranty Lifecycle Summit, Jose Clemente of General Motors discusses the relationship between EV warranty decisions and software updates. Software can alter vehicle performance, correct a condition and reshape the customer experience. Warranty and service teams must still determine what changed, how it should be documented and where responsibility sits. Explore more service and warranty leadership conversations in the MAPconnected News Hub:https://www.mapconnected.com/news/ Learn more about the Service & Warranty Lifecycle Summit:https://www.mapconnected.com/vehicle-service-and-warranty-summit/ #EVWarranty #SoftwareUpdates #GeneralMotors #WarrantyManagement #ServiceOperations #Aftersales #MAPconnected
EV Warranty vs. Software Updates: Jose Clemente of General Motors
Key Voices In Aftersales, Aftercare Services & Warranty Lifecycle: Yaron Saghiv, UVeye Joshua Shuck, General Motors Jossey Marie Bertollini, Magna Seating Systems Sarah Huff, Cummins Inc. Chrystele Lachance, BRP Jose Clemente, General Motors Learn more about the 2026 Summit Speakers and register to attend: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Hear from Warranty Experts | 2025 Summit Speaker Interviews
Hear directly from the leaders who make the MAPconnected Summit different. This video features testimonials from attendees and speakers at the 2024 Service & Warranty Lifecycle Summit, sharing how peer benchmarking, practical case studies, and executive networking helped them address real challenges across the warranty and aftercare lifecycle. The upcoming 2026 MAPconnected Service & Warranty Lifecycle Summit is designed by warranty leaders, for warranty leaders. The Summit brings together 200+ executives from across the warranty and aftercare value chain to exchange best practices, explore real-world case studies, and collaborate on strategies that reduce costs, improve customer satisfaction, and drive continuous improvement. Topics include data integration, predictive analytics, AI-powered warranty solutions, dealer operations, quality, supplier collaboration, and more. October 19–21, 2026 Westin Southfield Detroit | Southfield, Michigan Learn more and register: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Why Warranty Leaders Keep Coming Back to the MAPconnected Summit | 2024 Testimonials
Highlights from MAPconnected's 2025 Club Study hosted by Bridgestone Americas in Nashville, where OEM leaders came together for 1.5 days of peer benchmarking, collaborative discussions, facility tours, and AI-SWLM Think Tank workshops focused on smarter warranty, parts return, supplier recovery, and repair strategies.(https://www.mapconnected.com/event/warranty-claim-processes_systems_cost-reduction-club-study/). Find upcoming events, including the Service & Lifecycle Warranty Annual Summit: https://www.mapconnected.com/events/
2025 Club Study Highlights- Hosted by Bridgestone Americas
Deep Dives | Quality Management & Root Cause Identification: Magna Seating Systems | Proactive Versus Reactive Structured Approach To Warranty Reduction Viaduct | 95% Of AI Pilots Are Failing: How You Can Succeed General Motors | Root Cause Identification Thrives When Quality Responsibility Is Truly Shared
Unlock Warranty Secrets Get Crucial Data to Win!
Navigating NHTSA 573 Reports & The Engagement Process Varun will highlight his views on current developments and future expectations for managing: • Traditional recalls tied to physical safety defects • Software-related defects requiring rapid resolution • Autonomy-level defects with heightened complexity and scrutiny K&L Gates at MAPconnected's Vehicle Service & Warranty Lifecycle Summit
Recall Mishandling Consequences Avoid $165M Penalties and Boost Trust!
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data Warranty data processing isn’t just about reducing costs—it’s about unlocking insights that drive product quality, streamline claims management, and strengthen dealer relationships. Marijo explores how high-impact analytics, paired with a clear understanding of business goals and data sources, can transform warranty management into a competitive advantage. Kia America at Service & Warranty Lifecycle Summit
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data
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