Save Date 2026: Service & Warranty Lifecycle Summit (Oct 19-21)

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What happens when a vehicle changes through software without ever entering a service bay? In this excerpt from the 2025 Service & Warranty Lifecycle Summit, Jose Clemente of General Motors discusses the relationship between EV warranty decisions and software updates. Software can alter vehicle performance, correct a condition and reshape the customer experience. Warranty and service teams must still determine what changed, how it should be documented and where responsibility sits. Explore more service and warranty leadership conversations in the MAPconnected News Hub:https://www.mapconnected.com/news/ Learn more about the Service & Warranty Lifecycle Summit:https://www.mapconnected.com/vehicle-service-and-warranty-summit/ #EVWarranty #SoftwareUpdates #GeneralMotors #WarrantyManagement #ServiceOperations #Aftersales #MAPconnected
EV Warranty vs. Software Updates: Jose Clemente of General Motors
Key Voices In Aftersales, Aftercare Services & Warranty Lifecycle: Yaron Saghiv, UVeye Joshua Shuck, General Motors Jossey Marie Bertollini, Magna Seating Systems Sarah Huff, Cummins Inc. Chrystele Lachance, BRP Jose Clemente, General Motors Learn more about the 2026 Summit Speakers and register to attend: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Hear from Warranty Experts | 2025 Summit Speaker Interviews
Hear directly from the leaders who make the MAPconnected Summit different. This video features testimonials from attendees and speakers at the 2024 Service & Warranty Lifecycle Summit, sharing how peer benchmarking, practical case studies, and executive networking helped them address real challenges across the warranty and aftercare lifecycle. The upcoming 2026 MAPconnected Service & Warranty Lifecycle Summit is designed by warranty leaders, for warranty leaders. The Summit brings together 200+ executives from across the warranty and aftercare value chain to exchange best practices, explore real-world case studies, and collaborate on strategies that reduce costs, improve customer satisfaction, and drive continuous improvement. Topics include data integration, predictive analytics, AI-powered warranty solutions, dealer operations, quality, supplier collaboration, and more. October 19–21, 2026 Westin Southfield Detroit | Southfield, Michigan Learn more and register: https://www.mapconnected.com/vehicle-service-and-warranty-summit/
Why Warranty Leaders Keep Coming Back to the MAPconnected Summit | 2024 Testimonials
Highlights from MAPconnected's 2025 Club Study hosted by Bridgestone Americas in Nashville, where OEM leaders came together for 1.5 days of peer benchmarking, collaborative discussions, facility tours, and AI-SWLM Think Tank workshops focused on smarter warranty, parts return, supplier recovery, and repair strategies.(https://www.mapconnected.com/event/warranty-claim-processes_systems_cost-reduction-club-study/). Find upcoming events, including the Service & Lifecycle Warranty Annual Summit: https://www.mapconnected.com/events/
2025 Club Study Highlights- Hosted by Bridgestone Americas
Deep Dives | Quality Management & Root Cause Identification: Magna Seating Systems | Proactive Versus Reactive Structured Approach To Warranty Reduction Viaduct | 95% Of AI Pilots Are Failing: How You Can Succeed General Motors | Root Cause Identification Thrives When Quality Responsibility Is Truly Shared
Unlock Warranty Secrets Get Crucial Data to Win!
Navigating NHTSA 573 Reports & The Engagement Process Varun will highlight his views on current developments and future expectations for managing: • Traditional recalls tied to physical safety defects • Software-related defects requiring rapid resolution • Autonomy-level defects with heightened complexity and scrutiny K&L Gates at MAPconnected's Vehicle Service & Warranty Lifecycle Summit
Recall Mishandling Consequences Avoid $165M Penalties and Boost Trust!
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data Warranty data processing isn’t just about reducing costs—it’s about unlocking insights that drive product quality, streamline claims management, and strengthen dealer relationships. Marijo explores how high-impact analytics, paired with a clear understanding of business goals and data sources, can transform warranty management into a competitive advantage. Kia America at Service & Warranty Lifecycle Summit
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data
Equipping The Front Line For A Digital Future As AI, diagnostics, and electrification transform service, the technician workforce must evolve. This session explores how industry leaders tackle technician shortages and upskilling through AR/VR, digital repair tools, and AI-powered diagnostics. Northwood University | Kubota | Tavant | Rising Star Certified Collision Technician Northwood University at Service & Warranty Lifecycle Summit
Technician Training Essential Skills Beyond Technicality
From Cost Center to Catalyst: Unlocking The Power Of Warranty Data Warranty data processing isn’t just about reducing costs—it’s about unlocking insights that drive product quality, streamline claims management, and strengthen dealer relationships. Marijo explores how high-impact analytics, paired with a clear understanding of business goals and data sources, can transform warranty management into a competitive advantage. Kia America at Service & Warranty Lifecycle Summit
Stop 'Garbage In, Garbage Out' for Better Quality Claims!
Vehicle Reacquisition & Lemon Laws Updates With the recent passage of California’s AB1755, vehicle manufacturers face new requirements around vehicle reacquisitions. This session provides a clear overview of the legislation and its supplemental bill (26), the latest status updates, and practical insights. Learn what’s changed, what’s coming, and the lessons learned so far—including common pitfalls to avoid. Shook, Hardy & Bacon | Sedgwick Highlights from Service & Warranty Lifecycle Summit
Track Civil Penalties & Buybacks: Legal Hacks for Streamlined Process
Preventing Serial Damages At BMW with Agentic AI Christoph discusses how agentic AI identifies serial defects early, even across fragmented data. Using a BMW Tier-1 case, you’ll see how AI-driven trend detection, forecasting, and root-cause tracing enable faster containment, lower exposure, and stronger OEM–supplier collaboration. DSA Skylyze at Service & Warranty Lifecycle Summit
Agentic AI How Agents Will Change Your Work Forever!
MAPconnected Member Spotlight: Laura Kelly, Advantage Technical
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