EV Battery Replacement Under Warranty

Our next Benchmark Round Robin event will offer an opportunity to understand relative performance  and hear best-in-class processes from your industry peers regarding:

• What is your battery warranty?
• If a battery needs to be replaced, what is your procedure?  Prior Approval?
• Do you allow a dealer to order a battery or would a battery have to be released?
• Do dealers buy batteries for warranty repairs or do you provide with a handling allowance, or something else?
• Do you have replacement batteries in stock, or are they vendor ordered?  Lead time?
• Do you offer “at home” service for EVs?
• Do you offer “at home” for warranty repairs?
• If you offer at home service or pick up the vehicle for warranty repairs, how do you help to reimburse the dealer for tech travel or travel time and expense?

Post-event, the group will gain access to further dialogue in a private group within the MAPconnected Members Network Forum.  This will provide a platform for continued engagement and collaboration.

|Our next Benchmark Round Robin event will offer an opportunity to understand relative performance  and hear best-in-class processes from your industry peers regarding:

• What is your battery warranty?
• If a battery needs to be replaced, what is your procedure?  Prior Approval?
• Do you allow a dealer to order a battery or would a battery have to be released?
• Do dealers buy batteries for warranty repairs or do you provide with a handling allowance, or something else?
• Do you have replacement batteries in stock, or are they vendor ordered?  Lead time?
• Do you offer “at home” service for EVs?
• Do you offer “at home” for warranty repairs?
• If you offer at home service or pick up the vehicle for warranty repairs, how do you help to reimburse the dealer for tech travel or travel time and expense?

Post-event, the group will gain access to further dialogue in a private group within the MAPconnected Members Network Forum.  This will provide a platform for continued engagement and collaboration.