Your 24/7 Community for Warranty & Aftercare Service Leaders

Start Today – Activate The Tools You Need

The Members Hub:

Modern Peer Forum – Real Insights – Private Chat – No Travel

Our always-on, year-round members hub where the community connects through forums, benchmarking groups, marketplace access, and collaboration tools — powered by MAPconnected’s dynamic engagement environment.

The Marketplace:

Curated Network – Vetted Partners – End-To-End Support

Find and engage trusted partners — from warranty services and quality analysis to supply chain and parts return support — all vetted for your needs.

Why Do It Alone?

Focused Discussions – Tangible Results – Built Around Your Priorities

What Members Get:

🧑‍🤝‍🧑 MyWarrantyNetwork (Members-Only Hub)

  • 1:1 Member Messaging & Forum Threads access
  • Crowd-sourced best practices and benchmarking insight
  • Direct engagement with industry peers across OEMs, suppliers, and service providers

📊 Benchmarking & Leadership Xchange Groups

  • Facilitated peer groups focused on specific roles and challenges
  • Virtual and in-person sessions designed around member priorities
  • Comparative insight without competitive risk

🎓 Learning & Events

  • Monthly virtual round robins and Sponsor Showcases
  • AI-SWLM Think Tank sessions & use cases and roadmaps
  • Club studies and deep-dive discussions
  • Annual Service & Warranty Lifecycle Summit

🛠 Practical, Actionable Insight

  • Member-driven agendas
  • Surveys, polls, and real-world case discussions
  • Tools and takeaways you can apply immediately

Plus:

🎟 Prepaid Tickets: Service & Warranty Lifecycle Summit (Oct 19–21, Detroit)

🔄 Quarterly “Member Huddles”

🎥 Full Access to Summit Recordings & Presentation Archives

📘 Member-Only Reports & Insights from Aggregated Benchmarking Data

🪶 Priority Speaking, Referrals, Networking & Collaborative Opportunities


2026 Leadership Xchange Groups Now Forming!

Member Driven Agendas – 4x/year virtual meetups + at Summit

New Xchange Groups:

🔸Warranty Administration

🔸Purchasing & Supplier Cost Sharing

🔸Parts Return & Quality Analysis

🔸Field Services & Tech Tools

🔸Recall, Legal & Compliance

🔸Finance & Insurance Products

Accepting New Members:

🔸TAC Technical Assistance Centers Xchange Group

Network With Current Companies: Ford, Hyundai, Hyundai Canada, Kia, Toyota, Bridgestone

Membership

Let’s Get You Plugged In

    Are you interested to become…  

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MEMBER

Warranty, Recall, Aftersales, Technical Services, Customer Care & Support Services Professionals

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MARKETPLACE SPONSOR

Connect & Elevate Your Brand Through Our Curated Network of Professionals

Straight From The Source…….

  • Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.
  • One of the best industry conferences I’ve attended. Outstanding content, excellent networking, and exceptionally high-quality presentations. You did a fantastic job organizing and hosting the event.
  • The TAC Xchange has been one of the most useful forums I’ve joined—candid discussions on diagnostics gaps, scan‑tool data, prior‑approval decisions, and verifying TAC guidance truly resolves concerns.
  • This is going to be something that we’re going to do for years to come.
  • A highly valuable, insight-rich event. I made meaningful connections with OEMs and vendors, gained a forward-looking industry perspective, and walked away with practical AI ideas already shared with leadership. A fantastic gathering of key warranty industry players.
  • MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial. Click to video.
  • First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people. Good cross section of support for our warranty needs.
  • Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!
  • MAPconnected provides a great opportunity to speak with people who could relate specifically to the job that we do. I learned alot from all of my peers. Click for video.
  • This was my first warranty summit in my eight years in the field, and it was eye‑opening. I’d searched for something like this early in my career and never found anything comparable. Hearing speakers voice the same ideas, concerns, and roadblocks I’ve faced made me realize I’m not alone in these challenges. I’ll definitely be back for future summits and am excited to join the working groups.
  • ... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...
  • This was an extremely informative event that I highly recommend to anyone in the Warranty, Aftercare and Fixed Operations sectors.
  • Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!
  • I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.
  • MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers