MAPconnected is a professional network built for Warranty, Aftersales, Aftercare, and Connected Service Lifecycle leaders who want to connect with peers, share real-world experiences, benchmark best practices, and solve business challenges together.
MAPconnected is designed for professionals responsible for warranty strategy, recall, aftersales, technical services, service operations, field service, customer care, supplier quality, parts return, finance, analytics, AI, connected technology, and related support services.
The network brings together OEMs, component manufacturers, aftermarket suppliers, retailers, dealers, service providers, technology companies, and other organizations involved in the warranty and aftercare lifecycle.
MyWarrantyNetwork is the members-only hub connected to MAPconnected. It gives members access to peer forums, 1:1 messaging, benchmarking groups, marketplace resources, collaboration tools, event access, presentation archives, member-only reports, and ongoing community engagement.
Members can connect with peers, post questions, participate in forum threads, send private messages, access benchmarking insights, discover trusted partners, view event resources, and engage with the community year-round.
MAPconnected is built around active give-and-take participation. Members are encouraged to contribute experience, share challenges, join facilitated discussions, participate in benchmarking, and walk away with practical insight they can use inside their own organizations.
Leadership Xchange Groups are facilitated peer groups focused on specific warranty and service lifecycle topics. They are built around member-driven agendas and include 3-4 virtual meetups plus in-person engagement at the Annual Summit.
There are 7 current active groups: -Warranty Administration -Purchasing & Supplier Cost Sharing -Parts Return and Quality Analysis -Field Services Connected Data -Recall, Legal and Compliance -Finance and Insurance Products -TAC Technical Assistance Centers
The Service & Warranty Lifecycle Summit is designed as an annual best practice exchange platform to optimize costs, enhance customer satisfaction and ensure continuous improvement. Dive into key case studies on data integration, analysis and action, leveraging top-tier processes and tech innovations that reduce friction and lead to increased product quality. Connect with over 200 peers, gaining priceless insights and practical strategies to fortify your warranty lifecycle roadmap.
The 2026 Service & Warranty Lifecycle Summit is scheduled for October 19-21, 2026. This year's theme: Analytics, Data, and Service: Fuel For A Customer-First Connected World
The AI-Service Warranty Lifecycle Management Think Tank is a collaborative platform focused on production-level pilots, tests, and proofs of concept—not future speculation—participants benchmark high-impact use cases and share practical insights that drive measurable results today.
The AI-SWLM Think Tank focuses on practical use cases that can improve service and warranty operations such as predictive analytics, claim simplification, intelligent service along with AI education.
Collaborative AI project roadmaps have included smarter maintenance and claims management, claims adjudication, claims assistance for technical and dealer contact centers, early warning detection, and AI-driven digital signatures for 12V battery diagnostics.
The Marketplace connects members with vetted partners and sponsors that support areas such as warranty services, quality analysis, supply chain support, parts return support, technology, and related business needs.
A Marketplace Sponsor is a company that wants to connect with the MAPconnected network, elevate its brand, share thought leadership, participate in marketplace visibility, and engage with warranty and aftercare professionals through sponsored content, webinars, education, and event opportunities.
MAPconnected offers Bronze, Silver, Gold, and Gold Premium annual membership packages. These include varying levels of member access, Xchange Group participation, AI-SWLM Think Tank access, surveys and polls, sponsored webinars, custom survey services, Summit tickets, and discounted co-worker tickets.
Yes. The annual membership packages include prepaid Service & Warranty Lifecycle Summit tickets, with the number and type of tickets varying by package level.
Yes. MAPconnected is built around a 100% neutral and unbiased environment, professional conduct, member-driven topics, open collaboration, trusted community values, and actionable insight. You can also view MAPconnected's Antitrust policy on the site footer.
Getting started with MAPconnected is easy—join the community to connect with industry peers, subscribe to the newsletter, request more information or planned call, or registeri for upcoming events such as Xchange Groups, webinars and the Leadership Summit.
Yes. We offer a “Just Looking” free trial that provides limited access to MAPconnected, including select free and discounted events, our newsletter, and the MyWarrantyNetwork Marketplace—so you can experience member benefits before upgrading to a full annual membership.
