Jordan Tauriainen

From Knowledge To Action: Building A More Connected Service Experience

Crown Equipment and ServiceNow share the real journey of connecting technicians to the knowledge they need, the problems they set out to solve, and where it’s headed next, including how AI is starting to shape that path forward.

Bio

Jordan Tauriainen has 15+ years of experience working across automotive, manufacturing, and technology. He currently serves as Senior Director of Global Automotive Go-To-Market at ServiceNow, where he helps automakers and suppliers streamline their businesses, modernize operations with automated workflows, and apply AI at scale. Previously, he led global customer experience and connected mobility strategy for automotive and manufacturing at Amazon Web Services (AWS). Jordan holds cloud certifications from both AWS and Microsoft Azure, a BBA in Supply Chain Management from Western Michigan University, and an MBA in Leadership from the University of Michigan.