Paul Whitworth

Overcoming Today’s and Tomorrow’s Warranty Processing Challenges

Warranty processing is becoming more complex for both dealers and OEMs—from workforce shortages and aging systems to increasingly detailed claims, new vehicle technologies, audits, and rising costs. This panel will discuss where warranty processing breaks down, what high-performing dealers do differently, and how OEMs can improve compliance while maintaining a positive dealer experience.

The discussion will explore:

Where warranty processing breaks down today—and what it costs dealers and OEMs
How AI, automation, specialized expertise, and new operating models can improve claim accuracy and speed
The future opportunity for shared standards, certified claims expertise, and more connected warranty systems
How OEMs and dealers can reduce administrative burden while improving payment speed, accuracy, and customer satisfaction

Bio

Paul Whitworth is an automotive technology and business leader with a career spanning automotive marketing, retail technology, SaaS, mobility, and digital transformation. As Chief Strategy Officer at WarrCloud, he oversees product and development strategy, with a focus on expanding claims automation and applying AI and technology to transform the automotive warranty claims process.

Paul previously served as President of AutoTrader.ca and held senior leadership roles with Cox Automotive, including leading Kelley Blue Book, Dealertrack DMS, and the company’s Software Solutions Group. Across these roles, he has led major technology initiatives, business transformations, product development, acquisitions, and growth strategies serving dealers, manufacturers, and other automotive stakeholders.

Earlier in his career, Paul held positions with J.D. Power & Associates, Accenture, and Hyundai Motor America. He holds an MS in Technology & Policy, Civil Engineering from the Massachusetts Institute of Technology and a BASc in Civil Engineering from the University of Toronto.