Tim Kellogg

Overcoming Today’s and Tomorrow’s Warranty Processing Challenges

Warranty processing is becoming more complex for both dealers and OEMs—from workforce shortages and aging systems to increasingly detailed claims, new vehicle technologies, audits, and rising costs. This panel will discuss where warranty processing breaks down, what high-performing dealers do differently, and how OEMs can improve compliance while maintaining a positive dealer experience.

The discussion will explore:

Where warranty processing breaks down today—and what it costs dealers and OEMs
How AI, automation, specialized expertise, and new operating models can improve claim accuracy and speed
The future opportunity for shared standards, certified claims expertise, and more connected warranty systems
How OEMs and dealers can reduce administrative burden while improving payment speed, accuracy, and customer satisfaction

Bio

Tim Kellogg is an automotive service leader with nearly two decades of experience spanning dealership service operations, customer support, and vehicle repair. As Service Manager at DeNooyer Chevrolet, he leads day-to-day service operations and brings a practical, dealer-level perspective to the challenges of delivering an efficient service experience while supporting customers and technicians.

Tim began his career as a service technician before moving into service consulting and dealership management roles. He has served as Assistant Service Manager and now Service Manager at DeNooyer Chevrolet, following earlier roles with Maple Hill Auto Group and Grand Allegan Chevy Buick GMC.

A graduate of Wyotech-Laramie with a diploma in Automotive and Diesel Technology, Tim combines hands-on technical knowledge with extensive experience in dealership service operations and customer care.