Chelsea Alarie

Moving Beyond Training: Building Dealer Capability & Warranty Accuracy

Improving warranty performance by moving beyond one-time training to role-based certification, real-time knowledge delivery, and simpler guided workflow at the dealer level. The aim is to reduce errors and confusion by aligning technician and administrator capabilities with up-to-date information and guided workflows embedded directly into the process.

Key Focus Areas:

Certification: Role-based training, tiered credentials, and ongoing recertification
Real-Time Knowledge: Getting current warranty and technical information into the workflow
Dealer Simplicity: Clear policies, standardized processes, and guided tools to improve claim accuracy

Bio

Chelsea Alarie is a Warranty Project Coordinator with General Motors, supporting Global Warranty Management Operations within Customer Care and Aftersales. She oversees business operations for the Certified Service Mobile Toolbox application, develops and maintains warranty manuals and service policy documentation for EV and internal combustion engine vehicles, and coordinates advisory board meetings that bring dealer and warranty perspectives into operational decision-making.

Previously, Chelsea served as an Assistant Field Operations Manager and Service Design Engineer focused on EV service safety. Her experience includes dealer EV readiness, technician training, service information, safety protocols, and cross-functional project coordination.

Chelsea holds a Bachelor of Science in Biomedical Engineering with a concentration in Biomechanics from Wayne State University and is pursuing an MBA in Engineering/Industrial Management from the University of Southern Indiana. She also completed Harvard University’s Exercising Leadership: Foundational Principles program.