Warranty Shouldn’t Be So Hard.
Imagine a world where immediate feedback is the norm and best practices are exchanged fluidly. MAPconnected exists to make warranty and aftercare work better — together. We connect warranty and aftercare companies of all sizes to share real-world experiences, jointly tackling issues and discovering smarter ways to work.
Our Mission
We have built and continue to nurture a trusted professional network where leaders in Warranty, Aftersales, Aftercare, and Connected Service Lifecycle can:
- Connect with peers facing the same challenges
- Collaborate on real-world solutions
- Benchmark performance and practices
- Take action backed by shared insight
Our give-and-take culture — where members both contribute and gain knowledge — drives smarter decisions, faster improvements, and continuous innovation.
GIVE
Share your expertise and experience
&
TAKE
Receive valuable insights and learnings
Our Guiding Principals
- Unrivaled networking and best practice sharing
- 100% neutral and unbiased environment
- Members contribute to programs and topics
- Adherence to professional business conduct and ethics
Open Collaboration
We balance transparent communication with corporate guidelines, encourage diverse perspectives, and actively connect members for meaningful collaboration across the industry.
Trusted Community
Members are united by shared values and a commitment to mutual respect. Trust is built through consistent actions, ethical conduct, and open communication.
Continuous Learning
We stay ahead of emerging trends, tech and processes, through events, forums, surveys, and peer exchanges, creating a dynamic environment where learning never stops.
Actionable Insights
Member-driven agendas, surveys, and curated content deliver precise, relevant insights, empowering participants to implement solutions that produce tangible results quickly.
Leverage these benefits – join today!
Meet the Team Driving the Network
Pam Walter — Founder & Visionary
Pam’s belief in the power of shared knowledge and peer collaboration is the foundation of MAPconnected. Her leadership brings together industry experts and innovators to solve real challenges in warranty and service.
Industry Experts & Collaborators
Pam is joined by seasoned professionals whose experience guides our agenda, ensures relevance to member needs, and strengthens connections across the warranty ecosystem
Our experts keep MAPconnected at the forefront of industry trends, creating sessions, workshops, and resources that address real-world needs. They also foster meaningful connections, building a collaborative environment for knowledge sharing and problem-solving.
Ready to Join the Movement?
Whether you’re looking to connect and learn with peers, benchmark key performance areas, or access tools and insight year-round, MAPconnected delivers a connected experience grounded in collaboration and real problem solving.
Connect. Collaborate. Benchmark.
Let’s make warranty better — together.
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We’re here to help—share your feedback anytime!