When Vehicles Get Smarter, Does Repair Get Harder?
Tyler Betthauser believes the industry’s next serviceability challenge starts long before a vehicle reaches the service bay. Vehicle serviceability is becoming more important as vehicles grow more connected, software-defined and complex. On an engineering bench, connectors may be exposed and software logs readily available. Inside a vehicle, a technician investigating the same system can face […]
Tim Turvey’s 4 Big Questions For Aftersales Leaders
In conversation with Pam Walter, Tim Turvey explores how faster warranty information, connected systems and focused technology investment can improve customer outcomes.