10/21 2:00 – 5:00 Workshop – Reservation required @ $395.00 (includes Dinner)
Streamlining Assembly Decisions: Implementing Automated ‘Rebuild vs. Replace’ Processes for Instant Results
Join this workshop session to discover best practices for efficiently implementing an automated decision-making process, reducing the time technicians spend waiting at the parts counter.
Key topics to include:
- Effective uses of Prior Approval for warranty oversight using examples from Ford
- Successfully insulating the customer from the Prior Approval Process
- Incorporating Manufacturer Requirements, Dealer Processes and Lemon Law
- Launching, optimizing and measuring the impact
Dan Dobbs, Former Process and Strategy Improvement Manager, Global Warranty Operations – Ford Motor Company | Auto Service Program Lead Instructor – Monroe County Community College
10/21 6:00 – 8:00 VIP Shark Tank Dinner:
VIP Shark Tank Dinner: The AI revolution in the Service & Warranty Lifecycle is real! Join us for a networking dinner as we showcase these emerging AI companies:
Recalls: BizzyCar
Quality: Viaduct
Diagnostics: Amber
Technical Services: Circuitry
Shark Tank Pitches | Audience Judging | Networking & Social Dinner
