Guided Warranty & Service Contract Maturity Assessment Workshop

Most warranty and service contract leaders can identify where their programs fall short—but often lack a structured way to demonstrate the gaps or connect them to broader strategic priorities. Jimmy Bynum of Garde Solutions will lead a three-hour, pre-summit Guided Warranty & Service Contract Maturity Assessment.

The interactive workshop will build a fictional OEM or dealer organization using participants’ real-world experience, then assess its maturity across seven key dimensions, including governance, technology, financial performance, and strategic alignment. The assessment will connect capability gaps to real strategic imperatives, helping identify where program weaknesses may be limiting business performance.

Participants will leave with a completed set of recommendations for the fictional organization—and a practical framework they can take back and apply within their own organizations.

This workshop can be purchased separately or is included with the 3-Day Best Value Bundle ticket for the Service & Warranty Lifecycle Summit.