Warranty teams are not short on data; they are short on action. Warning signs show up everywhere: repeat claims, field notes, and quality alerts. The challenge is turning those signals into timely, coordinated responses.
Hear directly from industry leaders as we explore how to identify meaningful warranty warning signs, reduce noise, and route issues quickly across warranty, quality, engineering, and service. Attendees will walk away with a practical early warning framework they can apply immediately.
Toyota Speakers:
Mike Mora, Sr. Manager | North America Quality Systems
Luis Izarra, Sr. Manager I Cloud Solution Architect – Chief Product Owner – North America
Moderator: Ed Allen, Pega Industry Market Leader
Key Takeaways:
- What qualifies as a true “warning sign” versus background noise in warranty and service data
- How leading organizations triage and prioritize signals, so the right issues get attention first
- Ways to reduce time to action by clarifying ownership across warranty, quality, and engineering
- How early warning workflows support prevention, not just faster issue resolution
- A practical signal to action model for improving cross functional coordination without adding complexity
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