Recall, Customer Campaigns & Legal Xchange Group

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Over-the-Air (OTA) Updates & Regulatory Management | Meetup #1 | 60-minutes Virtual

In this session we will explore how automotive executives manage OTA software updates, focusing on defect identification, safety assessment, and regulatory engagement. Participants will benchmark practices around frequency, testing, and communication strategies, with insights on when to escalate issues to NHTSA.

Key Discussion Points:

• Defect Identification & Classification • Understanding when an OTA issue constitutes a defect • Frequency tracking and patterns that trigger concern
• Safety Assessment & Supplier Testing • Approaches to evaluating OTA updates for safety risks • Supplier testing protocols and effectiveness in detecting potential defects
• Communication Strategies • Internal stakeholder notifications • Customer messaging balancing transparency and trust • Coordinating with PR and legal teams
• Regulatory Engagement • Determining when to notify NHTSA • Disclosure timing and required documentation • Compliance with global regulatory standards

 Xchange Group Brochure Member Packages Download

What Makes These Groups Different?

• Approved participation to ensure open, relevant dialogue
• MAPconnected membership required
• 4 facilitated benchmarking sessions per year – virtual (Feb, May & August) + in-person at Service & Warranty Lifecycle Summit Oct 19-21 Detroit
• Benchmark-driven agendas focused on peer comparison, not theory
• Give-and-take engagement model—all participants contribute
• MAPconnected facilitation to keep discussions structured, compliant and actionable

Current Xchange Groups forming:

• Financial Products & Insurance

• Parts Return & Quality Analysis

• Warranty Administration

• Recall, Customer Campaigns & Legal

• Purchasing & Supplier Cost Sharing

• TAC Technical Assistance Centers

Spots are limited – secure your membership today!