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The Hub

Your round-the-clock members’ forum, uniting Warranty and Aftercare Services professionals in one powerful network. We’re not just a forum—we’re a vibrant, peer-driven collective fueled by a shared passion to learn, innovate, and thrive together. Connect to exchange opportunities, master best-in-class processes, and forge bonds over shared experiences that inspire growth and collaboration.

The Marketplace

Your gateway to invaluable partners who bring unmatched expertise and comprehensive solutions to every phase of your projects. From Warranty, Service, and Aftercare to Administration, Purchasing & Supply Chain Management, Parts Return & Quality Analysis, and beyond—our network empowers you to succeed with robust support in all critical need areas.

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Straight From The Source…….

Testimonials & Event Gallery

I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.

Sr. Program Manager, Quality Products & Services AIAG
The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.

Chief Operations Officer Bozard Ford Lincoln

Video Testimonial
Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for 2024!

Senior Warranty Manager Nissan
MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers

Warranty Performance Manager General Motors
The event was well organized with great topics and the occasional interjection of humor. An excellent representation of auto manufacturers, suppliers, and dealerships.

Warranty Systems Integration Specialist Ford Motor Company
... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...

Manager, GPSC Warranty Performance General Motors

Video Testimonial
"MAPconnected provides a great opportunity to speak with people that could relate specifically to the job that we do. I learned alot from all of my peers." Click for video.

Quality Manager Technical Center Sogefi

Video Testimonial
Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!

Supplier Warranty Recovery Manager Cummins
All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...

Executive Director - Global Warranty Quality Cummings
There are many conferences to which I am invited each year. The MAPconnected Warranty Conference is the one I never want to miss. I always come back with new innovative ideas that I can implement.

President WD3 Automotive
Great environment to share and learn from others in the industry – real problems – real solutions!

Director of Warranty Kenworth Truck
Amazing opportunity to learn about new strategies and tools for Warranty Management in the Auto and Heavy Vehicle Insutry. I made important connections that will help improve how we manage our warranty spend. Great networking opportunities!
"MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial." Click to video.

Director Customer Quality Engineering Bridgestone

Video Testimonial
This was an extremely informative event that I highly recommend to anyone in the Warranty, Aftercare and Fixed Operations sectors.

Warranty Operations Director & 5pp team! MSX International
First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people. Good cross section of support for our warranty needs.

Sensata Technologies Quality Director & 4pp team!