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The Hub

Your round-the-clock members’ forum, uniting Warranty and Aftercare Services professionals in one powerful network. We’re not just a forum—we’re a vibrant, peer-driven collective fueled by a shared passion to learn, innovate, and thrive together. Connect to exchange opportunities, master best-in-class processes, and forge bonds over shared experiences that inspire growth and collaboration.

The Marketplace

Your gateway to invaluable partners who bring unmatched expertise and comprehensive solutions to every phase of your projects. From Warranty, Service, and Aftercare to Administration, Purchasing & Supply Chain Management, Parts Return & Quality Analysis, and beyond—our network empowers you to succeed with robust support in all critical need areas.

New Leadership Exchange Groups Forming In 2026! Save Your Spot Now By Becoming A Member

Member-driven, insight-rich collaboration — built around your priorities. Groups bring peers together through facilitated benchmarking meetups 3–4 times per year, both virtual and in-person.

Current Exchange Group Accepting New Members:

🔸TAC: Technical Assistance Centers Group

(Members: Ford, Hyundai, Hyundai Canada, Kia, Toyota, Bridgestone)

New Exchange Groups Forming for 2026:

🔸Warranty Administration

🔸Purchasing & Supplier Cost Sharing

🔸Parts Return & Quality Analysis

🔸Field Services & Tech Tools

🔸Recall, Customer Campaigns & Legal

Let’s Get You Plugged In

    Are you interested to become…  

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MEMBER

Warranty, Recall, Aftersales, Technical Services, Customer Care & Support Services Professionals

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MARKETPLACE SPONSOR

Connect & Elevate Your Brand Through Our Motor Vehicle Network of Professionals

Straight From The Source…….

  • One of the things the conference does really well - its a great collection of speakers and wonderful topics.
  • Thanks for arranging such a great event at GM's Engineering Center & Parts Return Facility outside Detroit. It was a very meaningful and valuable experience. I am hopeful to network more with the peer group to explore warranty performance concepts at future MAPconnected events. Thank you so much!
  • Experts and professionals representing many facets of the automotive warranty industry were in attendance sharing best practices and success stories. Speakers presented on useful topics of interest to me as Tier 1 OEM supplier. Excellent networking and knowledge sharing all around. Highly recommend.
  • "MAPconnected provides a great opportunity to speak with people that could relate specifically to the job that we do. I learned alot from all of my peers." Click for video.
  • MAPconnected is a great network to keep the pulse on the Automotive Warranty world. The collaboration among its members is of incredible value to General Motors, and ultimately benefits our customers
  • First time to conference and found all aspects very insightful and relevant to my work. Great place to connect and network with various people. Good cross section of support for our warranty needs.
  • "MAPconnected and the annual Summit always targets the right people and the right topics. I always go home with something beneficial." Click to video.
  • The event was well organized with great topics and the occasional interjection of humor. An excellent representation of auto manufacturers, suppliers, and dealerships.
  • ... MAPconnected really fosters a culture of innovation, providing opportunities for collaboration, knowledge sharing, exchanging best practices...
  • Attending the Vehicle Service & Warranty Lifecycle Summit is an event I enjoy every year. This year was no exception. I took away a lot of innovation ideas from the event this year, especially where the industry is going! I can't wait to see what topics are in store for 2024!
  • I was happy to see how the Industry OEMs and Tiered suppliers are working together to resolve warranty issues. There seems to be more teamwork between organizations than in past years.
  • One of the benefits of being a Gold Member is the steady trickle of information throughout the year.
  • The Summit offers me a connection to the manufacturers...it allows us to connect and bridge those gaps together.
  • All of the innovation we’ve carried out at Cummins in Warranty has come from these connections...
  • There are many conferences to which I am invited each year. The MAPconnected Warranty Conference is the one I never want to miss. I always come back with new innovative ideas that I can implement.