Crown Equipment
Director of Customer Service
Crown Equipment and ServiceNow share the real journey of connecting technicians to the knowledge they need, the problems they set out to solve, and where it’s headed next, including how AI is starting to shape that path forward.
Ben Bergman is Director of Customer Service at Crown Equipment Corporation, responsible for service content development, global content management, and the support organizations that serve Crown’s dealers and service technicians worldwide. His teams provide technical support, parts support, warranty exception management, and service information. He recently helped lead Crown’s ServiceNow implementation and modernization of its knowledge management program to improve information access, service efficiency, and support quality.
