Truepic
President and Co-Founder
As AI moves from assisting employees to influencing and potentially making operational decisions, warranty and claims leaders face a critical question: What decisions should AI make, what decisions should it recommend, and where is human judgment essential?
This session will explore the practical boundaries of AI across customer care, warranty claims and fraud prevention from real-time agent guidance and claim triage to automated approvals and fraud intervention.
Craig Stack is the Founder and President of Truepic, the leading photo and video verification platform that develops the world’s most secure camera technology. Since 2015, Craig has been responsible for developing Truepic’s strategic direction and supporting growth expansion. Prior to starting Truepic, Craig was the Co-Founder of Life Credit Company, a finance company specializing in Life Settlements. Prior to that, Craig was an Equity Trader at Goldman Sachs. Craig resides in Charleston, SC with his wife and two children. Craig received his B.S. degree from Boston College with a major in Finance.
