Gary Serbousek
Equipping The Front Line For A Digital Future
As AI, diagnostics, and electrification transform service, the technician workforce must evolve. This session explores how industry leaders tackle technician shortages and upskilling through AR/VR, digital repair tools, and AI-powered diagnostics.
Bio
Gary Serbousek brings 20+ years of experience across the service lifecycle and warranty space, spanning heavy equipment, automotive, electronics, and home warranty. At Tavant, he leads programs that design and deliver solutions to optimize service and claims processing, leveraging the latest technologies, including AI and telematics, to improve auto-approvals, surface service opportunities, enhance user experience, and reduce costs.