Jim Goldsmith
Upcoming Events
Turning The Warranty Battle Into Profits For Both Sides
Jim will discuss how AI-optimized submissions maximize dealer rates, cut OEM costs and disputes, and reduce processing time by 80%, creating transparency and profitability for all.
Bio
Jim is a customer and process-driven automotive executive with over 30 years of experience driving aftersales excellence and operational innovation across global OEMs and EV pioneers. He has successfully led warranty operations and strategic transformations at major automotive companies including BMW of North America, Mitsubishi Motors North America, Canoo, and Fisker. With his Lean Six Sigma Black Belt certification, Jim combines deep operational expertise with strategic vision to deliver superior customer experiences and drive profitability for both.