General Motors
Manager Global Warranty Strategy and Operations
AI delivers greater value when it connects data, decisions and workflows across the warranty lifecycle. We will explore a future state where AI connects customer concerns, diagnostics, coverage and claims to reduce friction, disputes and rework for dealers, OEMs and customers. Delivered through Shark Tank Style presentations and an AI in the field panel.
Josh Cohen is an accomplished automotive leader with over a decade of experience driving operational excellence, cultural transformation, and financial impact at General Motors and across the transportation sector. Currently serving as Manager of Global Warranty Management at GM since July 2024, he oversees strategy and operations for billions in product application processing annually. He leads global initiatives across warranty strategy and policy, claims payments, data-driven quality improvements, IT systems implementation, and courtesy transportation programs. Under his leadership, his 55-person global team has improved throughput by 40%, reduced dealer claims costs by 30%, and delivered more than $20M in program savings while strengthening dealer relationships and customer satisfaction.
Previously, Josh managed GM’s Operational Excellence and Transformation PMO initiatives, delivering over $100M in savings, leading 100+ successful projects, and equipping executives with data-driven insights and KPIs. Earlier in his career, he directed Fleet Performance & Operational Excellence at YRC Freight, implementing lean practices across 30 facilities and chieving significant cost, safety, and efficiency improvements.
Josh holds a Bachelor of Science in Logistics, Materials, and Supply Chain Management from Penn State University.
