Kreg Kukor
Leveraging AI to Optimize Critical Decisions in Service and Warranty
Explore how AI can revolutionize critical decision-making across the vehicle service and warranty lifecycle. This session will dive into the practical applications of AI in diagnostics, repair procedures, parts replacement, claim adjudication, and handling recalls and returns. Discover strategies to automate and augment decision-making processes, resulting in improved efficiency, service delivery, and overall decision quality. Gain insights into how AI can elevate the speed, accuracy, and consistency of decisions made by all stakeholders throughout the service lifecycle
Bio
Kreg Kukor is the owner of Mentor Systems which is a global quality and operations management consulting company. His career spans Asia, Mexico, Europe, Canada, India, and USA working across diverse, multi-national corporations and has been responsible for the implementation and certification of ISO 9001:2000 / TS16949, ISO14001, Q12002 in over 15 manufacturing locations.
His most recent automotive industry role, before Mentor Systems, was serving for four (4) years as the Vice President of Quality for Faurecia Automotive Seating.
He has held positions within the local ASQ chapter as education and certification chairman and written articles for Tracks magazine Quality Progress, Quality Magazine, and have been featured by Managing Automation for supplier quality systems and recognized as a contributor to the latest ASQ published certified quality engineer handbook regarding web-based quality information systems.
Core Product Expertise includes Automotive Plastics, Interior Systems, Electronics, Automotive Seating Systems, Lighting Systems.
Core Competency: Shop floor Execution Management, Auditing, Restructuring, Executive Strategic Planning, Customer Focus