Lance LaCoe

Join Lance and Ted Danner, automotive warranty and service contract leader at Circuitry.ai, for a candid fireside chat about deploying Warranty Decision Intelligence in a live automotive claims operation.

Designed for automotive OEM warranty leaders, the discussion will explore how CARS applied AI to address time-consuming claim reviews, inconsistent decisions, fragmented evidence, growing claim volumes, and reliance on hard-to-scale institutional knowledge. Ted and Lance will share practical use cases across the claim lifecycle, including claim intake and triage, coverage validation, complaint-cause-correction analysis, claim scoring, repair-evidence review, adjuster guidance, and governed automation.

The conversation will also examine how Warranty Decision Intelligence can improve adjuster productivity, decision accuracy and consistency, claim cycle time, cost control, and dealer experience. Attendees will hear how faster, clearer decisions can reduce unnecessary back-and-forth with dealers and encourage adoption across the service network.

Ted and Lance will share lessons learned from the CARS deployment: where to begin, how to involve adjusters and dealers, how to measure ROI, and how to expand from AI-assisted decisions to greater automation with confidence.