Pegasystems
Client Executive
What if warranty prevention began the moment a repair order was created? This session explores how AI agents can analyze repair orders in real time to identify emerging risks, from repeat repair failures and non-OEM part usage to dealer process deviations and potential buyback exposure. By combining early insight with workflow orchestration, manufacturers can intervene while the vehicle is still being serviced rather than after a warranty claim is filed. Discover how leading organizations are rethinking warranty as a proactive, governed process instead of a retrospective reporting function.
Mark Abbott is a Client Executive at Pegasystems, bringing more than 30 years of experience in enterprise software, product planning, and technology sales. He works with organizations across manufacturing and diversified industries to help address complex business challenges through digital transformation, automation, and enterprise technology solutions.
During his more than two decades with Pegasystems, Mark has held leadership roles including Client Director, Senior Account Executive, and Multi-Industry Sales Team Leader. His experience spans building strategic client relationships and supporting organizations as they modernize processes and improve operational performance.
Prior to Pegasystems, Mark served as Vice President of Product Planning at Prime Response. He holds a degree with honors in Computer Science from Teesside University.
