Stacey Higginbotham

The Warranty Doesn't End When the Warranty Expires: Software, Connected Vehicles & the New Product Lifecycle

Connected vehicles blur the traditional line between warranty and product support. Explore how OEMs should approach software updates, cybersecurity, OTA changes and long-term support—and who owns the customer experience when the vehicle continues to evolve after the warranty expires.

Bio

Stacey Higginbotham has been writing about technology for 20 years in major publications such as Fortune, PCMag, IEEE Spectrum and MIT Technology Review. In 2015, Stacey founded “The Internet of Things Podcast” and a weekly IoT newsletter where she explained the latest IoT news, and tested the latest in consumer IoT devices. She has her own consulting practice, and is a policy fellow with Consumer Reports focused on security for connected devices.