Tim Turvey

Overcoming Today’s and Tomorrow’s Warranty Processing Challenges

Warranty processing is becoming more complex for both dealers and OEMs—from workforce shortages and aging systems to increasingly detailed claims, new vehicle technologies, audits, and rising costs. This panel facilitated by WarrCloud brings together a dealer representative and former GM, Global Vice President of Customer Care and Aftersales Tim Turvey to discuss where warranty processing breaks down, what high-performing dealers do differently, and how OEMs can improve compliance while maintaining a positive dealer experience.

The discussion will explore:

Where warranty processing breaks down today—and what it costs dealers and OEMs
How AI, automation, specialized expertise, and new operating models can improve claim accuracy and speed
The future opportunity for shared standards, certified claims expertise, and more connected warranty systems
How OEMs and dealers can reduce administrative burden while improving payment speed, accuracy, and customer satisfaction

Bio

Tim Turvey is a seasoned automotive aftersales executive with more than 35 years of experience at General Motors, including serving as Global Vice President of Customer Care & Aftersales. In that role, he led a global organization of more than 9,000 employees and $12 billion in revenue, with responsibility spanning service engineering, parts, supply chain, logistics, dealer network management, analytics, revenue management, F&I products, accessories, sales and marketing, and operational excellence.

Throughout his GM career, Tim held senior leadership roles across North America, China, Japan, Latin America, Africa, and the Middle East, driving strategic transformation, operational performance, and customer experience. Under his leadership, GM Customer Care & Aftersales achieved budgeted targets for seven consecutive years and delivered industry-leading customer service and warehouse productivity results. Tim holds an MBA in Business Management and completed Transformational Leadership studies at Stanford University Graduate School of Business.