General Motors
former Global Vice President Customer Care & Aftersales
Tim Turvey is a seasoned automotive aftersales executive with more than 35 years of experience at General Motors, including serving as Global Vice President of Customer Care & Aftersales. In that role, he led a global organization of more than 9,000 employees and $12 billion in revenue, with responsibility spanning service engineering, parts, supply chain, logistics, dealer network management, analytics, revenue management, F&I products, accessories, sales and marketing, and operational excellence.
Throughout his GM career, Tim held senior leadership roles across North America, China, Japan, Latin America, Africa, and the Middle East, driving strategic transformation, operational performance, and customer experience. Under his leadership, GM Customer Care & Aftersales achieved budgeted targets for seven consecutive years and delivered industry-leading customer service and warehouse productivity results. Tim holds an MBA in Business Management and completed Transformational Leadership studies at Stanford University Graduate School of Business.
