The Must Attend Summit To Transform Your Aftermarket & Aftercare Services Roadmap
200+
Attendees
80+
Companies
50+
Speakers
15+
Sponsors

Thank You 2024 Key Speakers

  • GM Logo
    Lisa Campbell GM Photo
    General Motors
    National Warranty Manager
  • Stellantis
    Global Customer Care Performance & Strategy Director
  • Bozard Ford Lincoln
    Remote Operations Director
  • ford
    Ayana James Ford
    Ford Motor Company
    Model e CX Owner Success Manager
  • Bridgestone Logo
    Bridgestone Americas
    Director Customer Quality Engineering
  • International Logo
    International Motors
    Warranty Associate Director
  • Nissan Group of North America
    Senior Manager, Warranty Financial Operations
  • GM Logo
    General Motors
    Global Supplier Quality Manager
  • Subaru of America
    Remanufacturing Quality Engineering Manager
  • Kubota
    Warranty Manager
  • Xalt Energy Freudenberg e-Power Solutions
    Vice President Field Services
Analytics, Data, and Service
Fuel For A Customer-First Connected World

Maximize your data. Minimize guesswork. Join the 2025 Summit to explore smarter strategies, cutting-edge tools, and real-world success stories for transforming data into better decisions.

Attending Companies


A collage of professionals meeting at the annual MAPconnected summit

Designed By Warranty Leaders For Warranty Leaders

Unlock Industry Insights & Accelerate Your Goals

MAPconnected’s Summit brings together the Warranty & Aftercare Services Value Chain, serving as the premier annual forum for exchanging best practices to reduce costs, enhance customer satisfaction, and drive continuous improvement.

Explore real-world case studies on data integration, predictive analytics, and AI-powered solutions, uncovering proven strategies that minimize friction and elevate product quality. Network with 200+ industry peers, gaining actionable insights and innovative strategies to strengthen your warranty lifecycle roadmap

Agenda Highlights

WARRANTY IMPROVEMENT INITIATIVES
TECHNICAL ASSISTANCE CENTER PROCESSES & TOOLS
FIELD SERVICE PROCESSES & DIAGNOSTIC TECHNOLOGY
QUALITY MANAGEMENT & ROOT CAUSE IDENTIFICATION
DEALER FOCUSED WARRANTY & TECHNICAL TRAINING
RECALL & CUSTOMER CAMPAIGNS
AI & PREDICTIVE ANALYTICS
WARRANTY METRICS AND AUDITING
TELEMATICS
LEGAL & REGULATORY COMPLIANCE
FINANCIAL & INSURANCE PRODUCTS

Summit Feedback

Overall Summit Quality - 4.8 / 5
Relevance - 4.4 / 5
Topic Variety - 4.6 / 5
Speaker Performance - 4.3 / 5
Great conference, tremendous takeaways and learnings regarding what my direct peers are doing.
Warranty Program Manager & 3pp team! Volvo & Mack Trucks volvo group logo

Unveiling 2025’s Not To Be Missed Topics

As the Summit grows, MAPconnected remains committed to developing fresh thematic tracks and interactive formats, shaped by the evolving needs of our members and featured business partners.

Main Summit: Powering Your Service & Warranty Roadmap
10/21 & 22
  • Smarter Quality & Supplier Ecosystems
  • Tech-Driven Connected Customer Care
  • AI-Enhanced Service Lifecycle Strategies
  • Data-Led Quality & Cost Optimizations
  • Streamlined Dealer & Field Service Performance
  • Boosting Dealer Profitability Through Smarter Parts & Service
  • Next-Gen Warranty: Automated. Innovative. Ready,

Warranty Initiatives:

  • Dealership Admin & Technician Training
  • Quality Management & Route Cause Analysis
  • Field Service Auditing

Leadership Exchange Discussions:

  • Warranty Administration
  • Purchasing & Supplier Cost Sharing
  • Parts Return & Quality Analysis
Roundtables: Included In Main Summit OR Purchased As 1-Day Ticket
10/22 12-5 pm

Legal & Regulatory Compliance Roundtable

  • Telematics/Customer Data
  • OTA’s
  • NHTSA
  • Reporting
  • Labor Rates

Technical Services & Diagnostics Roundtable

  • Field Service Operations
  • Guided Diagnostics: Pros And Cons
  • Cutting-Edge Diagnostic Equipment & Technologies
  • Technical Publications, Creation And Utilization
  • Service Labor Times Development & Trends
  • OTA’s Impact Discussions
Connected Commercial Fleets & The Future of Movement
10/23
  • Enhancing Uptime With Connectivity And Telematics
  • Reducing Downtime Through Predictive Analytics
  • Linking Commercial And Consumer Vehicle Tech
  • Adapting Fleets For EVs, Hydrogen, And Natural Gas
  • Automating Operations With AI-Powered Solutions For Repair & Lifecycle Management
  • Unlocking New Revenue Streams With Connected Technologies
Workshop - Reservations Needed
10/20 2:00 - 5:00 pm

Workshop: Streamlining Assembly Decisions: Implementing Automated ‘Rebuild vs. Replace’ Processes For Instant Results! 

Key Topics Include:

  • Effective uses of Prior Approval for warranty oversight using examples from Ford
  • Successfully insulating the customer from the Prior Approval Process
  • Reducing the time technicians spend waiting at the parts counter
  • Incorporating manufacturer requirements, dealer processes and Lemon Law
  • Launching, optimizing and measuring the impact

Tickets purchased separately @ $395 including the VIP Shark Tank Dinner

 

VIP Shark Tank Diner - Reservations Needed
10/20 6:00 - 8:00 pm

Exclusive VIP Dinner for Speakers, Sponsors & Special Guests!

Kick off the summit in style as we  celebrate a year of momentum and milestones for the AI-SWLM Think Tank community! Join us to connect with peers, honor the strides we’ve made in AI-driven service and warranty innovation, and meet the emerging tech players shaping what’s next.

Enjoy an evening of Shark Tank Pitches | Audience Judging | Networking & Dinner

Tickets purchased separately @ $295

Tech Expo Exhibitors  | Ticket Options Available
10/21-23 

Warranty & Supply Chain Solutions | Data, Analytics & Telematics Connectivity | AI | VR | EV Services & Solutions | Technical Aides, Diagnostics | Training​​ & Outsourcing | Fleet Tech

 

YOUR TICKET OPTIONS:

Past Thought Leadership At It's Best!

GM Logo
Lisa Campbell GM Photo
General Motors
National Warranty Manager
Stellantis
Global Customer Care Performance & Strategy Director
ford
Ayana James Ford
Ford Motor Company
Model e CX Owner Success Manager
Sogefi
Quality Manager Technical Center
Bridgestone Logo
Bridgestone Americas
Director Customer Quality Engineering
GM Logo
General Motors
Global Supplier Quality Manager
International Logo
International Motors
Warranty Associate Director
Kubota
Warranty Manager
Xalt Energy Freudenberg e-Power Solutions
Vice President Field Services
Daimler Truck North America
Return Material Supervisor
Toyota Logo
Toyota
Sr. Manager Warranty Operations
International Logo
International Motors
Senior Manager Supplier Warranty & Product Review Center
Peterbilt logo
Peterbilt
Warranty Manager
Tesla
Former Manager, Service Operations
cummings logo
Cummins
Director Global Warranty Regional Operations and Compliance
A collage of industrial tools: Tractor, Back Hoe, Power Plant, Powersport ATV, Close up of large engine

Leading OEMs, Component Manufacturers & Aftermarket Suppliers, and their Network of Retailers, Dealers and Aftercare Services & Technology Providers.

Who You’ll Meet There

Key Job Titles
  • Warranty (Factory & Extended): Strategy | Ops | Claims | Parts Return
  • Finance: Accruals | Audits | Analytics
  • Purchasing: Supply Chain | Supplier Cost Sharing
  • Data & Analytics: Systems | Support | Analysts
  • Fleets: Uptime | Telematics & Connectivity | Dealer Network
  • Technical: Field Services | Dealer Administration | EV Services | Training
  • Customer: Recalls | Safety | Campaigns | Customer Service
  • Dealer: Aftersales | Aftercare Services | Reporting | Publications | Training
  • Quality: Manufacturing | Engineering
  • Marketing: Customer Experience | Product Design
  • Legal: Regulatory | Compliance | Administration
  • Insurance & Financial Products

Why is Service and Warranty Lifecycle Summit a Must-Attend?

MAPconnected's interactive engagement and networking opportunities
Connect
In-depth discussions across full Warranty Lifecycle filled with Best Practice Presentations & Fireside Chats
Collaborate
Working together through Roundtables to enhance and streamline warranty and aftercare end-to-end experiences
Benchmark
Exchange latest technology and data usage processes during interactive workshops.

Inquire About 2025 Sponsor Possibilities!

MAPconnected is a Hub of Collaboration and Knowledge exchange

Unlock New Ideas & Expertise

No other summit provides attendance across the full Warranty Lifecycle Chain.

Warranty Strategy
Tech & AI
Connected Customer Care
Quality & Engineering
Data Analytics
Supply Chain & Manufacturing
EV Aftersales & Services
Dealer Field Services
Cost Control & Auditing

Advance Access Ticket Pricing Through 7/31!

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Hotel Info

BOOK BEFORE 8/31 TO GUARANTEE ROOM AND GROUP RATE

MAPconnected offers room rates at the Sheraton Detroit Novi, a Marriot Hotel at a discounted rates.